Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Jaymie Sheridan

Mandurah,WA

Summary

Proven leader in retail management, adept at boosting customer satisfaction and team performance at Cotton On Group. Specializes in store organization and fostering team work, with a track record of improving store operations and sales. Detail-oriented team player with strong organization skills. Ability to handle multiple projects with a accuracy. Excels in staff management and problem-solving, ensuring operational excellence and positive customer service. I am a hardworking with strong organizational skills eager to secure a new career path.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Cotton On Group
08.2021 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Training staff in effective customer service techniques and product knowledge.
  • Provided support to store manager.
  • Completing visual merchandising to suit layout of store.
  • Improved store operations by establishing clear communication between team members and implementing efficient scheduling tasks.
  • Interviewing candidates for open positions and selecting top talent to join the team.
  • Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Track budgets, sales, KPI's and made changes to that where necessary to stay in line with budget and wage percent.
  • Completed rostering to suit our store and team members.

Store Manager

Red Dot Stores
07.2014 - 08.2021
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.

Education

Secondary Education

Comet Bay College
Secret Harbour, WA

Secondary Education

Mercedes College
Perth, WA

Secondary Education

Denmark Agricultural College
Denmark, WA

Skills

  • Time Management
  • Customer Relations
  • Store Organization
  • Shift Scheduling
  • Retail Operations
  • Problem-Solving
  • Staff Management
  • Team Work
  • Relationship building and management
  • POS Systems
  • Attention to Detail

Additional Information

C-class drivers licence

References

Mel Brooks- Manager at Cotton On (Mandurah)

Mobile: 0456 441 609


Sarah Sharpe- Regional Manager at Cotton On 

Work: 0428 660 623

Personal: 0431 197 156

Email: Sarahsharpe84@outlook.com

Timeline

Assistant Store Manager

Cotton On Group
08.2021 - Current

Store Manager

Red Dot Stores
07.2014 - 08.2021

Secondary Education

Comet Bay College

Secondary Education

Mercedes College

Secondary Education

Denmark Agricultural College

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Jaymie Sheridan