Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
EDUCATION & QUALIFICATIONS
Timeline
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Jaymie South

Kalbarri,WA

Summary

My goal is to remain a respected and contributing member of the community by actively engaging in study, employment, or volunteer opportunities. I bring a reliable, responsible, and enthusiastic approach to everything I undertake, and I consider myself a valuable asset to any workplace and a supportive, collaborative team member.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Kalbarri Development Association
12.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Building rapport with stakeholders with providing community focused events and functions.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Front Office Supervisor

Ayers Rock Resort
04.2024 - 11.2024
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Promoted positive work environment by fostering teamwork among front office staff members.

Guest Service Agent

Freycinet Luxury Hosts
08.2022 - 04.2024
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Maximized revenue by upselling room upgrades and additional services.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.

Guest Service Agent

Ikara Wilpena Pound Resort
09.2021 - 07.2022
  • Collected room deposits, fees, and payments.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
  • Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
  • Improved guest experience scores by consistently delivering exceptional service through active listening skills.

Early Childhood Educator

Indigo Montessori Childcare and Kindergarten
04.2021 - 09.2021
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Boosted children's social skills development through group projects and collaborative games.
  • Supported children with special needs, creating customized learning strategies to accommodate various abilities.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.

Early Childhood Educator

Kalbarri Childcare
01.2021 - 04.2021
  • Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Contributed to staff meetings and professional learning communities, sharing insights and strategies for continuous improvement of teaching practices.
  • Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.

Tours Assistant & Retail

Daydream Island Resort Whitsundays
02.2020 - 07.2020
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Kids Club & Private Babysitting

Daydream Island Resort Whitsundays
02.2020 - 07.2020
  • Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
  • Kept detailed records of each babysitting session including hours worked, activities completed, and any pertinent notes for parents.
  • Adapted to various family dynamics and preferences, ensuring a seamless babysitting experience tailored to each individual household''s needs.
  • Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
  • Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.

Retail & Food & Beverage

Fitzroy Island Resort
09.2019 - 12.2019
  • Opened/closed the retail locations securely adhering to company protocols for cash handling procedures.
  • Arranged food items in display cases and retail areas for purchase.
  • Improved brand visibility through effective merchandising and display setups at retail locations.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Retail Supervisor

Cooinda Lodge & Warradjan Cultural Centre
04.2019 - 08.2019
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.

Retail Assistant

Cooinda Lodge & Warradjan Cultural Centre
05.2018 - 04.2019
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Actively engaged customers to provide general assistance and information on store merchandise.

Early Childhood Educator

Kalbarri Childcare Centre
04.2016 - 05.2018
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Enhanced student learning by incorporating hands-on activities and real-world examples in lesson plans.
  • Promoted physical health by incorporating movement breaks and outdoor play opportunities into each day's schedule.
  • Integrated children with special needs into classroom, promoting empathy and understanding among peers.
  • Enhanced children's emotional and social development by implementing interactive and inclusive classroom activities.

Deckhand

Kalbarri Reefwalker Charters
12.2015 - Current
  • Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
  • Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Cleaner

Kalbarri All Cleaning & Maintenance
11.2015 - 05.2018
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.

Pharmacy Assistant

Kalbarri Pharmacy
02.2013 - 12.2015
  • Completed pharmacy traineeship in Community Pharmacy certificate 2.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.

Retail Attendant

Kalbarri Newsagency
03.2008 - 01.2013
  • Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Utilized point-of-sale system effectively for transaction processing, refunds, exchanges, and inventory tracking purposes.
  • Handled merchandise returns and exchanges professionally, maintaining positive customer relationships.
  • Helped maintain an orderly backroom storage area by organizing stock deliveries according to company guidelines.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Certificate III - Early Learning And Child Care

TAFE WA
Kalbarri, WA
06-2018

Certificate II - Community Pharmacy

The Pharmacy Guild of Australia
07.2013

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Kalbarri District High School
01.2012

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Administrative support
  • Time management

Certification

  • Recreational Skippers Ticket 2009
  • Western Australian Certificate of Education 2012
  • Certificate in Community Pharmacy (Level 2) May 2011 Pharmacy Assistant The Pharmacy Guild of Australia
  • Certificate III in Early childhood Education & Care Dated May 2018
  • Working towards Certificate IIII Youth Work

Hobbies and Interests

Music, Travel, Friends & family, Compassionate, Trustworthy, Responsible, Honest, Enthusiastic, Friendly

EDUCATION & QUALIFICATIONS

  • Working with Children’s / Western Australia
  • Working With Children’s / Northern Territory
  • Working with Children’s Blue Card / Queensland

Timeline

Administrative Assistant

Kalbarri Development Association
12.2024 - Current

Front Office Supervisor

Ayers Rock Resort
04.2024 - 11.2024

Guest Service Agent

Freycinet Luxury Hosts
08.2022 - 04.2024

Guest Service Agent

Ikara Wilpena Pound Resort
09.2021 - 07.2022

Early Childhood Educator

Indigo Montessori Childcare and Kindergarten
04.2021 - 09.2021

Early Childhood Educator

Kalbarri Childcare
01.2021 - 04.2021

Tours Assistant & Retail

Daydream Island Resort Whitsundays
02.2020 - 07.2020

Kids Club & Private Babysitting

Daydream Island Resort Whitsundays
02.2020 - 07.2020

Retail & Food & Beverage

Fitzroy Island Resort
09.2019 - 12.2019

Retail Supervisor

Cooinda Lodge & Warradjan Cultural Centre
04.2019 - 08.2019

Retail Assistant

Cooinda Lodge & Warradjan Cultural Centre
05.2018 - 04.2019

Early Childhood Educator

Kalbarri Childcare Centre
04.2016 - 05.2018

Deckhand

Kalbarri Reefwalker Charters
12.2015 - Current

Cleaner

Kalbarri All Cleaning & Maintenance
11.2015 - 05.2018

Pharmacy Assistant

Kalbarri Pharmacy
02.2013 - 12.2015

Retail Attendant

Kalbarri Newsagency
03.2008 - 01.2013

Certificate II - Community Pharmacy

The Pharmacy Guild of Australia

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Kalbarri District High School

Certificate III - Early Learning And Child Care

TAFE WA

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Jaymie South