Jaymie Speer

As a Field Training Executive, my role is pivotal in ensuring the effective training and development of employees (cast) within Sephora across VIC/SA/ACT and previously NZ - particularly focusing on the Brand Induction, Store Management and Client Service.

In addition to my training responsibilities, I also play a vital role in establishing and maintaining relationships with key stakeholders, including brand partners, vendors, and external training providers.

Building strong partnerships ensures I am fostering collaborative relationships, that contribute to the long-term success of the brand by staying ahead of industry trends, adapting training strategies accordingly, and ultimately enhancing the overall customer experience through well-informed and motivated employees.

My ability to nurture these relationships strengthens the brand's position in the market and reinforces its commitment to excellence in employee development and Sephora client satisfaction.

• Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
• Enhanced customer satisfaction by streamlining training across Sephora stores.
• Developed sales strategies to achieve short and long-term sales revenue objectives.
• Interviewed, recruited and trained new onboarding candidates.
• Improved employee retention rates by fostering a positive work environment and offering professional development opportunities.
• Led change management initiatives to drive cultural shifts towards continuous improvement mindsets.
• Identified opportunities to expand or shift course to take advantage of changes in market.
• Delivered training and presentations to groups of up to 30+ members.
• Supported productivity increase and business growth through new hire training and mentoring.
• Contributed to reductions in employee turnover by revamping training programs.
• Provided coaching and mentoring to employees in-store.
• Facilitated virtual, in-person and blended learning sessions.
• Built and maintained professional relationships with vendors and suppliers.
• Developed integrated event strategies and conducted on-site events management and follow-up after events.
• Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
• Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
• Developed and maintained relationships with key internal stakeholders.

As a Real Estate Sales Associate it was my role to guide clients through successful transactions, whilst supporting my 2 team members as I worked with Auckland's top 2 agents and Business Owners of a Harcourts branch. I was skilled in building rapport and understanding client needs to achieve optimal results in the NZ Real Estate market.

I showed the proven ability to manage inspections and open homes effectively, prepared appraisals for potential clients, complete all callbacks and cold calling for the team, write Ad copies and list properties online, manage the marketing and social media accounts + write, update and manage complex contracts with attention to detail.

I had good knowledge of local market trends and dedication to providing personalized service that exceeded client expectations. I was committed to professionalism, integrity, and delivering exceptional outcomes in every transaction.

• Built relationships with customers to encourage repeat business.
• Facilitated smooth real estate transactions by preparing necessary documentation and ensuring adherence to applicable laws.
• Collaborated with team members to successfully close high-value real estate deals within prescribed deadlines.
• Partnered with real estate agents to expand referral network, enhancing lead generation efforts.
• Advertised client properties through websites, social media, and real estate guides.
• Updated listings on various real estate websites promptly to maintain accurate information available for prospective buyers searching online.
• Simplified contract preparation process with proficient use of real estate software programs and templates.
• Expedited the closing process for clients by coordinating with lenders, attorneys, and real estate agents.
• Aided real estate transactions by providing unbiased information about the condition of properties being sold or purchased.
• Increased successful property sales by implementing effective marketing strategies and collaborating with real estate agents.
• Provided support during real estate closings, ensuring smooth transactions for all parties involved.
• Enhanced client satisfaction with timely and accurate preparation of closing documents for real estate transactions.
• Maintained up-to-date knowledge of local real estate trends and regulations to better serve clients'' needs.
• Enhanced appraisal accuracy by conducting thorough research and analysis of local real estate market trends.
• Generated high-quality leads by researching and identifying potential clients in the real estate market.
• Improved office efficiency by organizing and maintaining real estate documents, ensuring easy access for agents and brokers.

As the MAC Cosmetics Store Manager, I lead with a passion for delivering exceptional client service and fostering a team dedicated to exceeding expectations. With a strong focus on cultivating a customer-centric environment, I ensured each client receives personalized makeup expertise tailored to their needs. Managing a diverse team, I prioritised staff development and motivation, fostering a culture of high standards in artistry skills and customer care.

In overseeing store operations, I executed strategies to optimize efficiency and enhance the overall shopping experience in my store. From inventory management to maintaining visual merchandising standards, I ensured the store was operating smoothly while upholding MAC's brand integrity.

Being a PRO artist my role extended to significant events such as in-store Masterclasses, Makeup School training evenings. As well as being chosen to represent the brand as lead artist in PR campaigns, Magazine Shoots, Fashion brand shoots & New Zealand Fashion Week, where I collaborated closely with industry leaders, showcased MAC's artistry authority, and contributed to shaping beauty trends.

I also created a lot of online artistry and product knowledge based content for the MAC brand, that was shared across countries. This included video content such as How-To artistry tutorials, recent launch/newness content & promotional product content.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Developed a successful employee retention plan, reducing staff turnover rates significantly - most full time employees staying with the brand for 2-5 years.
• Managed appointment scheduling for makeup artistry services, optimizing staff utilization and client satisfaction.
• Spearheaded creative direction for photoshoots or special projects involving makeup artistry within the region.
• Mentored junior makeup artists, sharing industry knowledge and best practices for career growth.
• Increased customer loyalty through exceptional service and tailored makeup applications.
• Assisted in hiring processes, reviewing resumes, scheduling interviews, and onboarding new employees.
• Collaborated with hiring managers to develop accurate job descriptions and clarify position requirements.

• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
• Facilitated team-building exercises to foster collaboration between department members.
• Supported productivity increase and business growth through new hire training and mentoring.
• Recorded and edited videos to facilitate remote learning.
• Facilitated virtual, in-person and blended learning sessions.
• Assisted in conducting assessments and evaluations to determine individual staff needs and goals.
• Provided ongoing support to team members by offering guidance on best practices for conducting assessments, fostering professional growth among staff members.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Monitored sales trends to adjust pricing strategies for optimal profitability.

• Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
• Sanitized makeup tools to avoid spread of infection.
• Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
• Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
• Demonstrated and explained use of different beauty products to educate customers.
• Increased customer loyalty through exceptional service and tailored makeup applications.
• Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
• Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
• Assisted colleagues during busy periods or when additional support was required to uphold high standards of service quality across all team interactions.
• Boosted sales revenue through engaging product demonstrations and persuasive communication skills.
• Improved customer retention rates by consistently exceeding expectations in terms of product knowledge, attentiveness, and rapport-building capabilities.
• Resolved customer complaints professionally by listening empathetically, identifying the root cause of dissatisfaction, and offering appropriate solutions or accommodations when necessary.
• Assisted in visual merchandising efforts to create attractive displays that captured customer attention and promoted sales.
• Utilized company CRM system to track client interactions, preferences, and purchasing history for personalized marketing campaigns.
• Achieved high conversion rates from initial inquiries to completed sales transactions due to well-honed persuasion strategies.