Summary
Overview
Work History
Education
Skills
Timeline
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JAYNE ARGYROPOULOS

Melbourne,Australia

Summary

Currently seeking a career change that allows me to build on my customer service experience.


I possess exceptional interpersonal, problem-solving and analytical skills, and effectively communicate well with people of all ages and backgrounds. I'm a team player who thrives in fast-paced environments and have the ability to handle multiple tasks simultaneously. I'm an outgoing individual who thoroughly enjoys establishing relationships with clients.


I hold a valid RSA certificate and am available to commence work immediately.

Overview

8
8
years of professional experience

Work History

Senior Casual Sales Assistant

Adairs Outlet
04.2018 - Current
  • Provide excellent customer service and resolve customer complaints in a professional manner, both in-store and at head office
  • Achieve sales targets and sell add-ons and Adairs memberships as part of daily and monthly targets
  • Use consultative sales techniques to understand customer needs and recommend relevant products and services
  • Clean and organise sales floor in accordance with company merchandising standards
  • Logistics involving large quantities of stock deliveries, stock adjustments and stock take
  • Build relationships with customers to increase repeat business
  • Perform cash register operations accurately and efficiently, adhering to all company policies and procedures regarding money handling
  • 3IC in Manager and 2IC’s absence, and assist in training new staff in retail processes, customer service protocols and operational standards
  • Manage multiple tasks in a fast-paced environment
  • Consistent top performer of individual KPI sales targets to contribute to store goals
  • For the months of December 2019 and January 2020 (where I was working consistently) I exceeded my sales target by a combined total of $9,813
  • Consistently exceeding the add-on target of 28%, often reaching double the target

Recruitment Consultant, Recruitment Specialist

JIVARO Recruitment
01.2023 - 07.2024
  • Manage relationships between candidates and Jivaro, providing career advice and guidance through market troughs
  • Source and present quality candidates to clients, prioritising the quality and culture fit of the candidates over the quantity submitted
  • Keep all candidates updated throughout recruitment processes regularly
  • Achieve individual quarterly and annual KPIs
  • Maintain and update individual candidate pools and sourcing strategies through effective use of database, job boards and other resource tools
  • Manage client accounts and maintain effective relationships
  • Business Development, including mapping business targets and new client meetings
  • High levels of collaboration with teams in both Melbourne and Sydney
  • Maintain high degree of professionalism when interacting with clients
  • Established great rapport and trust with a candidate, such that I was referred to their CEO to assist in their recruitment needs
  • Successfully onboarded a new client and placed a candidate within a 3-week period

Monash Connect Assistant

Monash University
01.2017 - 06.2017
  • Provided high levels of customer service to students
  • Provided first point of contact for enquiries
  • Demonstrated integrity and discretion so that queries were handled in a confidential manner
  • Provided clerical assistance by maintaining records, files and letters to keep the office organised
  • Delivered accurate and timely information/resolutions to students via telephone, face to face and email enquiries, utilising appropriate information systems
  • Co-ordinated bookings of airport transfers and ensured students had accommodation, and confirmed the students' stay with the contact provided to ensure their safety
  • Assisted with various administrative tasks required by management

Education

Bachelor of Arts - Linguistics, Archaeology and Ancient history

Monash University
Melbourne, VIC
03.2022

Skills

  • Customer service expertise
  • Valid RSA certificate
  • Conflict Resolution
  • End-to-end recruitment process
  • Handling difficult conversations
  • Effective Selling Techniques
  • Meeting KPIs
  • Administrative Support
  • Candidate Relationship Management
  • Store Maintenance
  • Engaging personality
  • Cultural Awareness
  • Account Management and Business Development
  • Staff Training
  • Order Fulfillment
  • Salesforce Software
  • Inbound Inventory Operations

Timeline

Recruitment Consultant, Recruitment Specialist

JIVARO Recruitment
01.2023 - 07.2024

Senior Casual Sales Assistant

Adairs Outlet
04.2018 - Current

Monash Connect Assistant

Monash University
01.2017 - 06.2017

Bachelor of Arts - Linguistics, Archaeology and Ancient history

Monash University

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JAYNE ARGYROPOULOS