JAYNE HILLIER
Brisbane,QLD
Summary
I am organized and a dependable employee that is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Project Coordinator
Flood Restoration Australia
04.2023 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Managed a high volume of claims, prioritizing tasks based on urgency and importance.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
PROJECT COORDINATOR - Major & Complex Claims
CONSTRUCT SERVICES
10.2022 - 04.2023
- Tracked hours and expenses to keep project on task.
- Developed and implemented project plans to ensure successful execution.
- Created job files for each project and maintained current data in each file.
- Managed multiple projects from project start to finish.
- Sourced and managed vendors needed to accomplish projects.
- Responded to requests for information on materials to inquiring parties.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
CLAIMS COORDINATOR
ENDATA
04.2022 - 10.2022
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Conducted ongoing reviews of claims.
- Answered constant flow of customer calls with minimal wait times.
CLAIMS EXAMINER - 2011 FLOOD CLASS ACTION
MAURICE BLACKBURN - SEDGWICK
10.2021 - 03.2022
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong communication skills through working in the class action.
- Proved ability to learn quickly and adapt to new situations.
TEMP CLAIMS ASSISTANT
SEDGWICK
09.2021 - 10.2021
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong organizational and communication skills.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
CLAIMS SPECIALIST
SEDGWICK
08.2019 - 09.2021
- Managed a claim portfolio, reviewed monthly reports to send to Insurer’s. Applied data to review for compliance, write reports which included first and progress reports, reviewed quotations submitted by builders, recommend invoices and actioned outstanding overdue customer contacts.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Reviewed new files to determine current status of claim and to develop plan of action.
- Escalated matters to management for further investigation when required.
SALES CONSULTANT
ANTHONY’S FINE JEWELLERY
09.2018 - 07.2019
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Located merchandise across various stores to address customer needs.
- Maintained clean sales floor and straightened and faced merchandise.
Education
LOSS ADJUSTING
AICLA - PROVISIONAL MEMBER
Graduate Certificate -
ALBANY CREEK STATE HIGH SCHOOL YEARS 1-12
Skills
- Claim Validity Determination
- Data Entry
- Microsoft Office Proficient
- Team Player
- Time Management
- Problem-Solving
- Detail Oriented
- Critical Thinking
- Flexible and Adaptable
- Schedule Management
- Conflict Resolution
- Data Collection
Certification
- Certificate I in Hospitality
- Certificate I in Work Education
- Certificate II in Community Services
- Certificate II in Workplace Practices
Timeline
Project Coordinator
Flood Restoration Australia
04.2023 - Current
PROJECT COORDINATOR - Major & Complex Claims
CONSTRUCT SERVICES
10.2022 - 04.2023
CLAIMS COORDINATOR
ENDATA
04.2022 - 10.2022
CLAIMS EXAMINER - 2011 FLOOD CLASS ACTION
MAURICE BLACKBURN - SEDGWICK
10.2021 - 03.2022
TEMP CLAIMS ASSISTANT
SEDGWICK
09.2021 - 10.2021
CLAIMS SPECIALIST
SEDGWICK
08.2019 - 09.2021
SALES CONSULTANT
ANTHONY’S FINE JEWELLERY
09.2018 - 07.2019
LOSS ADJUSTING
AICLA - PROVISIONAL MEMBER
Graduate Certificate -
ALBANY CREEK STATE HIGH SCHOOL YEARS 1-12
Similar Profiles
Daniel SwiftDaniel Swift
Journeyman Plumber at Bill Howe Plumbing, Hvac & Restoration/flood ServicesJourneyman Plumber at Bill Howe Plumbing, Hvac & Restoration/flood Services
Dallan LewisDallan Lewis
Business Account Executive at Idaho Fire and Flood Restoration/ Code Red ContentBusiness Account Executive at Idaho Fire and Flood Restoration/ Code Red Content
Adrian QuickAdrian Quick
Flood Technician at Rapid response flood restorationFlood Technician at Rapid response flood restoration
Maria Siidi RandaruMaria Siidi Randaru
Waitress Trainer at F-hooneWaitress Trainer at F-hoone
Temujin HollowayTemujin Holloway
Customer Service Role at Orana Meat GroupCustomer Service Role at Orana Meat Group