Jayne Nicola Morton
Melbourne,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Originally from London but moved to Australia in 2018 currently on a working holiday visa od which will change to a Partnership visa.
Overview
8
8
years of professional experience
Work History
Reservation Agent
Batman's Hill Hotel
Melbourne, VIC
05.2022 - Current
- Performed daily audits of reservation data to ensure accuracy.
- Advised guests on local attractions and activities available nearby.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Scheduled reservation requests and maintained accurate records of bookings.
- Worked closely with other departments such as housekeeping and maintenance to meet customer needs in a timely manner.
- Ensured all reservations were properly documented in the system.
- Provided support to other departments when needed.
- Generated reports on occupancy rates, cancellations, and no-shows.
- Processed customer payments for reservations over the phone.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Maintained a thorough understanding of hotel policies and procedures.
- Offered personalized recommendations based on guest preferences.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Identified opportunities for cross-selling other products or services.
- Followed up with customers after their stay to ensure satisfaction and address any issues.
- Resolved guest complaints by providing exceptional customer service.
- Upsold additional services such as dining options, spa treatments.
- Verified customer information including contact details and payment method.
- Coordinated with front desk staff to maintain maximum occupancy.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Managed online travel agent accounts including rate updates, inventory control.
- Ensured compliance with company policies and procedures regarding reservations.
- Assisted with training new employees on the reservation process.
- Prepared weekly forecasts for room availability based on current bookings.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Social Media Marketing Assistant
Home renovations
, VIC
06.2020 - 02.2022
- Collaborated with other teams to create multimedia content for social media posts.
- Developed, monitored and analyzed social media campaigns to ensure they met customer objectives.
- Conducted research on current benchmark trends and audience preferences.
- Created and maintained company's social media presence on various platforms including Facebook, Twitter, LinkedIn and Instagram.
- Responded promptly to customer inquiries, comments or complaints on all active channels.
- Developed relationships with influencers to amplify brand messaging across digital networks.
- Reviewed post performance metrics such as click-through rate, cost per click and return on investment.
- Implemented SEO techniques into content creation process to optimize organic reach.
- Maintained a library of all relevant assets used in campaigns for easy reference when needed.
- Identified content themes for engaging with customers across multiple channels.
Pharmacy Technician Trainee
Lords
London, United Kingdom
07.2016 - 07.2017
- Kept work areas clean, organized, and safe at all times.
- Maintained patient profiles and medication records.
- Retrieved prescription requests from patients or healthcare providers via telephone or fax machine.
- Ordered supplies from wholesalers or manufacturers when necessary.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
- Restocked prescription drugs as needed according to hospital policies and procedures.
- Performed cashier duties such as accepting payments and issuing receipts.
- Processed insurance claims for reimbursement purposes accurately and efficiently.
- Maintained accurate inventory levels of all drugs stored in pharmacy.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Monitored storage conditions of pharmaceuticals to ensure effectiveness.
- Answered customer inquiries about medications, dosages and side effects.
Education
High School Diploma -
Business Administration
Vic10-2018
Master of Science - Medical Science
Bangor University
United Kingdom06-2018
Skills
- Telephone reception
- Phone Etiquette
- Travel reservations
- Call Control
- Travel sales
- Customer reservations
- Upselling proficiency
- Documentation And Reporting
- Corporate Travel
- Documentation
Timeline
Reservation Agent
Batman's Hill Hotel
05.2022 - Current
Social Media Marketing Assistant
Home renovations
06.2020 - 02.2022
Pharmacy Technician Trainee
Lords
07.2016 - 07.2017
High School Diploma -
Business Administration
Master of Science - Medical Science
Bangor University
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