Jaynie Watts
HOPPERS CROSSING,Victoria
Summary
Proven leader in high-stakes environments, notably with GEO Group Australia, where innovative inmate management techniques led to a significant decrease in disciplinary incidents. Expert in emergency response and adept at building strong relationships, I excel in policy enforcement and mentorship, ensuring safety and compliance while fostering team cohesion. Hardworking Correctional Officer skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations.
Overview
9
9
years of professional experience
Work History
Correctional Officer
GEO Group Australia
10.2021 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Implemented innovative inmate management techniques, leading to decrease in disciplinary incidents.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Administrative Assistant
Don Watson Transport
01.2018 - 10.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Optical Dispenser
OPSM
06.2015 - 02.2018
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
- Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
- Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
High School Diploma -
Catholic Regional College
Melton West, VIC12.2015
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Mental health awareness
- Policy Enforcement
- Relationship building and management
- Booking procedures
- Mentorship
- Staff Management
- Records Management
Timeline
Correctional Officer
GEO Group Australia
10.2021 - Current
Administrative Assistant
Don Watson Transport
01.2018 - 10.2021
Optical Dispenser
OPSM
06.2015 - 02.2018
High School Diploma -
Catholic Regional College
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