JAY S DESAI

Project Administration & Documentation:

• Manage labour mobilisation/demobilisation documentation (drug and alcohol tests, medicals, site registration)
• Handle travel bookings for projects and shutdowns
• Maintain accurate QA documentation, receipts, and field service reports
• Create jobs from client purchase orders and manage invoicing (MYOB)
• Process and communicate parts sales progress
  Maintain job cost/invoice spreadsheets
• Issue purchase orders and manage service parts/purchase requisitions
• Follow up on job completion and closure
• Assist in work pack creation and administration
  

Resource Management:

• Manage labour resourcing plans for service work.
• Coordinate labour hire and documentation
• Maintain skills, training, and awareness registers; organise training
• Implement and manage an asset management programme
  

Client & Stakeholder Communication:

• Manage client administration communications
• Prepare basic quotations
• Assist in preparing client/management reports
  Collaborate with internal staff
  

Compliance & Safety:

• Ensure compliance with OS&H and quality system policies
• Implement safe management systems (inspections, audits, training)
• Achieve safety objectives and implement safety improvements
• Ensure incident, near miss, and hazard reporting and follow-up
• Ensure team adherence to quality and HSE procedures
  Comply with management quality and safety initiatives and legislation
  

Financial Management:

• Manage Billing Targets
• prepare credit card reconciliation
  

Operational Excellence:

• Directed all aspects of daily store operations, encompassing stock management (ordering, receiving, and organisation), visual merchandising to enhance sales, and strict adherence to health and safety protocols
• Implemented efficient stock control measures, minimising waste and maximising product availability
  

Team Leadership & Development:

• Led and developed a high-performing retail team through effective recruitment, comprehensive training, and consistent motivation
• Created and managed staff roster to ensure optimal store coverage and conducted regular performance reviews to drive individual and team improvement
• Fostered a positive work environment
  

Customer Service & Sales Growth:

• Cultivated a customer-centric environment, ensuring exceptional service delivery and prompt resolution of customer complaints
• Consistently achieved and exceeded sales targets through strategic implementation of promotional activities and effective sales techniques
• Analysed sales data to spot trends
  

Financial Management:

• Managed store budgets, controlled operational costs, and executed accurate cash management procedures, including till reconciliation and banking
• Monitored and reported on financial performance.
  

Compliance & Administration:

• Ensured full compliance with all relevant legislation, including trading standards and health and safety regulations, and maintained meticulous records
• Efficiently managed administrative tasks, including processing paperwork related to staff, stock, and sales
• Maintained store security
  

Project Administration & Support:

• Provided comprehensive administrative support to project managers, ensuring smooth project execution
• Managed project documentation, including plans, schedules, and reports, maintaining accurate records
• Coordinated project meetings, prepared agendas, and distributed meeting minutes
  

Schedule & Resource Management:

• Assisted in the development and maintenance of project schedules, tracking progress and identifying potential delays
• Coordinated resource allocation, ensuring availability of necessary materials and personnel
• Monitored project budgets and tracked expenses
  

Stakeholder Communication & Liaison:

• Served as a primary point of contact for project stakeholders, facilitating effective communication
• Coordinated with external vendors and suppliers, ensuring timely delivery of goods and services
• Prepared and distributed project updates and reports to relevant stakeholders
  

Risk & Issue Management:

• Assisted in the identification and tracking of project risks and issues, contributing to effective resolution
• Monitored project progress and reported on potential deviations from project plans.
  

Quality Assurance & Compliance:

• Ensured project compliance with relevant policies and procedures
• Assisted in quality assurance activities, ensuring project deliverables meet required standards.
  

Customer Service & Sales:

• Delivered exceptional customer service, tailoring Vodafone solutions to individual needs
• Successfully promoted and sold Vodafone's product range, including mobile devices and broadband
• Consistently exceeded personal and professional sales targets.
  

Core Competencies:Communication:

• Excellent interpersonal skills, maintaining a professional approach
• Highly self-motivated, with a proven ability to exceed targets and adapt to change
• Quickly and accurately analysed customer needs to provide tailored solutions
• Enthusiastic and adaptable team player
• Proficient in intermediate computer applications
• Demonstrates a positive and proactive approach.