Summary
Overview
Work History
Skills
Timeline
Generic
Jayson Edwards

Jayson Edwards

Summary

As my resume indicates I have years of service related experience in various a la carte restaurants and cafes. I have developed many skills such as interpersonal skills, verbal communication, non verbal communication, listening skills, problem solving, decision making and in addition im able to develop strong working relationships with my colleagues and customers alike. I strive to achieve a constantly high standard of work and professionalism and always work well under pressure as i can think on my feet, multitask and prioritize duties during service at a fast pace. I pride myself on always over achieving targets and expectations set. I thoroughly enjoy advancing my skill set and look forward to challenging opportunities to do so. Im looking for a workplace that will continue to push me and enjoys creating a community feel for workers and customers.

Overview

6
6
years of professional experience

Work History

Head barista

Swimsuit coffee
08.2022 - 04.2024
  • In depth Understanding of our coffee beans and recipes to guide customers to their perfect coffee in store and to assist with their at home coffee experience
  • Providing a very high quality product with a focus on speed and consistency to keep wait time low on 350+ coffees per day (60kg a week)
  • Focusing on customer retention by remembering personal preferences and building customer relations
  • Guiding new staff through coffee trainings and ensuring quality is up to a high standard store wide.

FOH Manager

The General
02.2021 - 02.2022
  • Running the floor day to day and ensuring a high standard is met and there is cohesion between FOH and BOH
  • Completing rosters for a 10 person FOH team
  • Dealing with added pressures of covid 19
  • Carrying out Ordering and rotation of stock
  • Inducting new staff and providing in depth training.
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.

FOH/Bartender

The Atlantic (Melbourne)
08.2019 - 05.2020
  • Providing high quality service but with a very fast pace sitting anywhere between 300-500 guest a night
  • Learning how to accommodate various cultures and their customs
  • An emphasis on customer relations and a VIP experience
  • Working closely alongside a sommelier and maitre d for the best customer experience.

All rounder

Beach Club Restaurant (Hamilton Island Enterprises)
01.2019 - 07.2019
  • Advanced knowledge of Australian produce and wine
  • Proficiency in wine service with the ability to recommend and pair wine with each course of their menu
  • Providing an elevated level of professionalism and attention to detail
  • Establishing strong relationships with colleagues to ensure cohesion within the restaurant to provide a seamless dining experience for customers.

Waiter/Bartender

Manta Ray (Hamilton Island Enterprises)
09.2018 - 12.2018
  • Managing busy section or chefs pass in a 300-400 pax restaurant
  • Knowledge of Australian wines and seafood
  • Managing busy bar serving classic cocktails, beer, and wine
  • Ability to adapt my service style for different customers eg families, couples, and large groups.

Skills

  • Customer service
  • Attention to detail
  • Multi tasking
  • Adaptability
  • Industry knowledge
  • Creative problem solving
  • Conflict Resolution
  • Time Management

Timeline

Head barista

Swimsuit coffee
08.2022 - 04.2024

FOH Manager

The General
02.2021 - 02.2022

FOH/Bartender

The Atlantic (Melbourne)
08.2019 - 05.2020

All rounder

Beach Club Restaurant (Hamilton Island Enterprises)
01.2019 - 07.2019

Waiter/Bartender

Manta Ray (Hamilton Island Enterprises)
09.2018 - 12.2018
Jayson Edwards