JAYSON UNDERWOOD
Albion
Summary
Collaborative professional dedicated to fostering positive relationships and ensuring seamless service delivery. Demonstrates generosity, patience, empathy, and persuasion to effectively manage teams and resolve client concerns as Service Coordinator Supervisor. Ambitious leader with proven success in guiding teams to achieve service excellence and operational efficiency. Adept at building strong relationships through articulate communication, fostering collaborative and high-performing work environment.
Overview
19
19
years of professional experience
Work History
Service Coordinator Supervisor
Giv3 our Time charity
Brisbane
06.2024 - 03.2025
- Company Overview: Giv3 our Time charity, Brisbane
- Monitored employee attendance records and took corrective actions if needed.
- Managed inventory levels for all products and services offered by the organization.
- Ensured compliance with company standards as well as applicable laws and regulations related to customer service operations.
- Utilized problem-solving techniques when dealing with difficult customers or challenging situations.
Bar Supervisor
Arq Sydney
Sydney, NSW
11.2022 - 05.2024
- Company Overview: Arq Sydney, Sydney, NSW
- Maintained high standards of cleanliness and safety within the bar area.
- Assisted in training new bartenders on drink recipes, pouring techniques, cash handling practices.
- Ensured compliance with all state regulations regarding alcohol sales and service.
Stylist / Colourist
Bespoke Hair
01.2021 - 01.2022
- Company Overview: Bespoke Hair
- Managing Clientele and bookings
- Creative styles for each client's individual
- Reception
- Ladies and Men's fashion cutting
- Colour matching
- Blow wave and styling
- Client hair care education
- Men's precision cutting
- Cut throat techniques
- Children's Cuts
Style Director / Manager
Fadis Hair
Fortitude Valley
01.2018 - 01.2022
- Company Overview: Fadis Hair, Fortitude Valley
- Managing Clientele and bookings
- Creative styles to each client individual
- Reception
- Ladies and Mens fashion cutting
- Colour matching
- Blow wave and styling
- Client hair care education
Technical / Style Director
John Azzi
Melbourne
01.2015 - 01.2017
- Company Overview: John Azzi, Melbourne
- Managing Clientele and bookings
- Creative styles to each client individual
- Reception
- Ladies and Mens fashion cutting
- Colour matching
- Blow wave and styling
- Client hair care education
Technical / Style Director
Oscar Oscar
Melbourne
01.2009 - 01.2013
- Company Overview: Oscar Oscar, Melbourne
- Managing Clientele and bookings
Salon Manager / Stylist
Cadillac Barbie
Brisbane
01.2008 - 01.2009
- Company Overview: Cadillac Barbie, Brisbane
- Managing Clientele and bookings
- Creative styles for each client's individual
- Creative Coloring
- Reception
- Ladies and Men's fashion cutting
- Colour matching
- Blow wave and styling
- Client hair care education
- Management
Front Office GSA
Oaks Group
Sydney
01.2006 - 01.2008
- Company Overview: Oaks Group, Sydney
- Guest check-in and check-out
- Front office duties
- Administration
- Guest satisfaction and needs
- Booking management
- Payment and finance management
- Coordinating with team members facilitating maid and turn down services if required
Education
RSA Bridging Course - undefined
NSW Government
NSW12.2022
Seniors First aid - undefined
Allens Training
NSW12.2022
RSA - undefined
Galaxy Training
Brisbane03.2022
Diploma of Makeup Artistry - Basic fundamentals of MAC Makeup
Calvary Christian Collage
01.2004
Certificate III Hairdressing - Completed coursework towards
Wynne Holscher Academy
01.2000
Skills
- Customer Service
- Creativity
- Vision Book
- Blonde Specialist
- Balayage Specialist
- Precision Cutting
- Upstyling
- Avant Gard Bridal
- High Energy
- Motivation
- Reception
- Front Office
- Clientele Management
- Makeup Artistry
- Effective delegation
- Compliance monitoring
- Service delivery optimization
- Team leadership
- Strong leadership
- Telephone communication
- Service monitoring and evaluation
- Goal setting
- Community liaison
- Detail orientation
- Teamwork and collaboration
- Multitasking
- Problem-solving
Timeline
Service Coordinator Supervisor
Giv3 our Time charity
06.2024 - 03.2025
Bar Supervisor
Arq Sydney
11.2022 - 05.2024
Stylist / Colourist
Bespoke Hair
01.2021 - 01.2022
Style Director / Manager
Fadis Hair
01.2018 - 01.2022
Technical / Style Director
John Azzi
01.2015 - 01.2017
Technical / Style Director
Oscar Oscar
01.2009 - 01.2013
Salon Manager / Stylist
Cadillac Barbie
01.2008 - 01.2009
Front Office GSA
Oaks Group
01.2006 - 01.2008
RSA Bridging Course - undefined
NSW Government
Seniors First aid - undefined
Allens Training
RSA - undefined
Galaxy Training
Diploma of Makeup Artistry - Basic fundamentals of MAC Makeup
Calvary Christian Collage
Certificate III Hairdressing - Completed coursework towards
Wynne Holscher Academy