Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Jaz Montoya

35/ 161 Main St Kangaroo Point,QLD

Summary

Detail-oriented and motivated professional with a background in management and hospitality. Known for delivering exceptional customer service, leveraging strong organizational abilities, and applying a keen eye for detail to enhance efficiency and productivity. Passionate about bringing strategic insights and a commitment to excellence to new challenges and opportunities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Reservations agent

Hilton Brisbane
Brisbane, Australia
05.2024 - Current
  • Receive and process booking requests via phone, email, or online booking systems
  • Provide accurate information regarding room availability, rates, amenities, and hotel policies
  • Assist customers in selecting appropriate accommodations based on their preferences and needs
  • Communicate effectively with other departments such as housekeeping, front desk, and sales to ensure seamless guest experiences
  • Double-check data entry to minimize errors and discrepancies
  • Familiarize yourself with the reservation software or system used by the company
  • Navigate through the system to access reservation details, update information, and generate reports as needed
  • Troubleshoot any technical issues related to the reservation system or data entry process
  • Process changes to existing reservations, including modifications or cancellations, according to hotel policies
  • Verify changes with guests and provide confirmation of updated reservations
  • Collect payment information and process deposits or full payments securely
  • Provide guests with receipts and confirmations of payments made
  • Maintain accurate records of reservations, cancellations, and guest interactions in the booking system
  • Follow standard operating procedures (SOPs) and protocols to ensure consistency and efficiency in reservation processes
  • Uphold confidentiality and security measures related to guest information and payment details.

Concierge

Brisbane International
Brisbane, Australia
08.2022 - Current
  • Welcome guests on arrival and assist them during their stay
  • Show guests to their rooms and explain the amenities and emergency procedures
  • Training and orientation of new personnel with a focus on organization's policies and procedures
  • Receive and deliver incoming and outgoing mail, messages, and calls for the hotel and Guests
  • Prepare the lobby information board on a daily basis
  • Maintain current information on all hotel services as well as external locations, attractions, and landmarks in the hotel vicinity
  • Provide support to the Concierge as required in cases of emergency
  • Project a professional manner with an emphasis on hospitality and guest service
  • Assisted management in generating reports to maintain control over cars parked at the hotel
  • Reviewing and checking CCTV cameras to ensure safety within the hotel and Car park.

Front of house

Ketoloco International
03.2022 - 08.2022
  • Front of house serving customers
  • Managed the production and manufacturing of prepacked meals
  • Managing orders and stock control
  • Managing social media
  • Controlling and organizing production levels
  • Educate staff on internal business and catering procedures
  • Receive and respond to customer requests
  • Investigate and manage complaints.

Store manager

Bayger Healthy Gourmet Burgers Bayron Bay
Bayron Bay
01.2021 - 01.2022
  • Be involved in stock control and management
  • Responsible for dealing with any customer complaints or personnel issues, so the ability to troubleshoot and find solutions
  • Selling goods and services to customers and advising them on the product
  • Training and supervising staff
  • Coordinate and compliance with Food Safety Regulations and Safe Food Handling Procedures
  • Compiling the operating budget and estimating costs.

Internship

Invest and Grow Brisbane
Brisbane, Australia
10.2018 - 04.2019
  • Develop a detailed RFQ document specifying the scope of work, materials required, project timelines, and any specific qualifications needed
  • Distribute the RFQ to potential contractors and suppliers
  • Ensure that all architectural and engineering drawings comply with local building codes, regulations, and standards set by the Brisbane City Council
  • Verify that the plans include necessary details such as structural integrity, accessibility features, energy efficiency, and environmental considerations
  • Evaluate received quotations based on criteria such as cost, timeline, past performance, and compliance with project specifications
  • Select the company that offers the best value and aligns most closely with the project requirements
  • Conduct regular site visits to monitor construction progress, quality of workmanship, and adherence to approved plans
  • Verify that all construction activities comply with building codes, safety regulations, and environmental requirements.

Team leader

Guzman Y Gomez Buranda village Brisbane
Brisbane, Australia
01.2016 - 01.2019
  • Develop training programs to onboard new employees and enhance skills of existing staff
  • Implement and enforce company policies and procedures to ensure consistency and compliance
  • Regularly review and update policies to reflect industry best practices and regulatory requirements
  • Compile and analyze daily operational reports to track key metrics such as sales, inventory levels, and customer service performance
  • Prepare financial reports detailing revenue, expenses, and profitability
  • Act as a mediator to resolve conflicts between employees, fostering a positive and collaborative work environment
  • Listen to all parties involved, gather relevant information, and facilitate constructive dialogue
  • Implement conflict resolution strategies and follow-up to ensure issues are fully resolved
  • Train staff on effective customer service techniques and standards
  • Resolve customer complaints and issues promptly and professionally
  • Monitor customer feedback and implement improvements based on customer satisfaction surveys or feedback
  • Maintain inventory levels based on demand forecasts and sales trends
  • Identify suppliers and negotiate terms to ensure competitive pricing and timely delivery
  • Use inventory management systems to track stock levels, reorder points, and inventory turnover ratios
  • Provide regular feedback and guidance to employees to help them improve performance and achieve job objectives
  • Conduct coaching sessions to identify strengths and areas for development
  • Address performance issues promptly through counseling and disciplinary actions when necessary, following company policies and legal guidelines.

Assistant Manager

Terminal de Transporte Armenia COL
Armenia, Colombia
01.2014 - 01.2015
  • Maintain a detailed inventory tracking system to monitor stock levels and trends
  • Analyze sales data and forecasts to anticipate demand for products
  • Place orders with suppliers or vendors in a timely manner to ensure adequate inventory levels while minimizing excess stock
  • Participate in the recruitment process by reviewing resumes, conducting interviews, and selecting candidates
  • Develop and implement onboarding plans to familiarize new hires with company policies, procedures, and job responsibilities
  • Coordinate training sessions or orientations to facilitate smooth integration into the team.

Education

Diploma of Leadership & Management -

Entrepreneur Education
Gold Coast, QLD
01.2020

Diploma of Civil Construction Design -

Site Institute
Brisbane, QLD
01.2019

Diploma of Engineering Technician -

Site Institute
Brisbane, QLD
01.2018

Certificate III Spoken and Written English -

HETC
01.2016

Bachelor of International business Administration -

EAM
01.2014

Ministry

Trasciende Escuela De Formación Ministerial
Republica Dominicana

Skills

  • Strong technical proficiency
  • Confidence to make decisions
  • Clear and concise communication skills
  • Stakeholder relationship development
  • Research and analysis
  • Proven leadership abilities
  • Actively encourages teamwork
  • Critical thinking and problem solving skills
  • Strong organisational skills
  • Payment Processing
  • Regulatory Compliance
  • Data Entry
  • Task Prioritization
  • Invoice Preparation
  • Collaborative team player
  • Highly motivated
  • Committed to safety and compliance

Certification

White Card

References

  • Ben Shaw, Chief concierge, Hilton Hotel, 0407759296
  • Manuela Osorio, Assistant manager, Jetts, 0469 646 120

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Reservations agent

Hilton Brisbane
05.2024 - Current

Concierge

Brisbane International
08.2022 - Current

Front of house

Ketoloco International
03.2022 - 08.2022

Store manager

Bayger Healthy Gourmet Burgers Bayron Bay
01.2021 - 01.2022

Internship

Invest and Grow Brisbane
10.2018 - 04.2019

Team leader

Guzman Y Gomez Buranda village Brisbane
01.2016 - 01.2019

Assistant Manager

Terminal de Transporte Armenia COL
01.2014 - 01.2015

Diploma of Leadership & Management -

Entrepreneur Education

Diploma of Civil Construction Design -

Site Institute

Diploma of Engineering Technician -

Site Institute

Certificate III Spoken and Written English -

HETC

Bachelor of International business Administration -

EAM

Ministry

Trasciende Escuela De Formación Ministerial

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Jaz Montoya