Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Certification
Timeline
65
Jaza Ahmad

Jaza Ahmad

Perth,Australia

Summary

I'm a Pharmacist currently on 485 visa with full working rights. I've more than 4 years of experience with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care.

Overview

7
7
years of professional experience
1
1
Certification
2
2
years of post-secondary education

Work History

Pharmacist

Glow And Go Clinic
03.2019 - 11.2021
  • Performed range of aesthetic treatments such as chemical peels and microneedling
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Communicated issues and reactions to specific medications to intercept potential errors.
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.


Pharmacy Technician

Hassan Pharmacy
, Pakistan
08.2017 - 11.2021
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients profiles before dispensing.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
  • Ensured proper medication storage, maintaining optimal inventory levels for efficient pharmacy operations.

Customer Service Representative

Nandos
05.2022 - Current
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

IGA Bankstown
01.2022 - 04.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Pharmacist

Rainbow Pharmacy
05.2018 - 02.2019
  • Improved patient outcomes by providing comprehensive medication therapy management and counselings.
  • Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
  • Interpreted prescription orders, dispensed medications, and counselled patients on drugs.
  • Maintained appropriate drug records and completed reports as necessary.
  • Conducted blood pressure screenings and vaccinated patients to provide immunity against diseases.

Education

Masters of Health Administration -

Murdoch University
Perth, WA
05.2022 - 02.2024

Doctor of Pharmacy -

The University of Lahore
Lahore,PK
08.2017

Skills

  • Regulatory Compliance
  • Drug utilization review
  • Supply Restocking
  • Secure storage of medications
  • Medication labels
  • Medication dispensing and immunizing
  • Medication Dispensing
  • Prescription Filling

Languages

English
Full Professional

Additional Information

Full working rights (TR Holder)

Certification

  • Certified Pastry Chef from COTHM
  • International Certified in chemical peels and clinical concepts to flawless skin by Harley Street Institute, London
  • Pearson Test for English (PTE)

Timeline

Masters of Health Administration -

Murdoch University
05.2022 - 02.2024

Customer Service Representative

Nandos
05.2022 - Current

Customer Service Representative

IGA Bankstown
01.2022 - 04.2022

Pharmacist

Glow And Go Clinic
03.2019 - 11.2021

Pharmacist

Rainbow Pharmacy
05.2018 - 02.2019

Pharmacy Technician

Hassan Pharmacy
08.2017 - 11.2021

Doctor of Pharmacy -

The University of Lahore

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Jaza Ahmad