Jazelle Baker
Malvern,VIC
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
5
5
years of professional experience
Work History
Admin Support /Customer Relationship Officer
LC Capital Group
South Yarra, VIC
02.2023 - 03.2024
- Utilised CRM tools effectively in order to manage relationships with customers.
- Facilitated communication between management teams and clients regarding issues or concerns that arise during projects.
- Collaborated with other departments within the organisation to ensure customer satisfaction.
- Responded promptly to all incoming calls, emails, letters, or other communications from customers.
- Followed up regularly with existing customers in order to assess their satisfaction levels.
- Provided technical assistance to customers in order to resolve their inquiries or complaints quickly and efficiently.
- Participated actively in team meetings focused on improving overall customer experience.
- Maintained detailed records of customer interactions, transactions, comments and complaints.
Front of House Employee
Royal Stacks
Melbourne, 3000
02.2021 - 10.2023
- Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Informed customers of daily specials, menu items, and restaurant policies.
- Prepared drinks upon request according to recipes and standards set by management.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Greeted customers and provided friendly customer service.
- Assisted with training new front of house employees on procedures and policies.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
Front of House Staff Member
Allegro
Brighton, VIC
01.2019 - 01.2022
- Effectively coordinated and prioritized guest seating with great efficiency.
- Managed incoming phone calls from customers regarding take-out orders and reservations.
- Demonstrated excellent communication skills while interacting with customers.
- Handled cash register transactions for both dine-in and take-out orders.
- Tracked inventory of supplies and communicated needs to management team.
Education
Bachelor of Arts - Major In Psychology
Melbourne University
Melbourne, VIC11-2025
High School Diploma -
Melbourne Girls Grammar
South Yarra, VIC12-2021
Skills
- Strong interpersonal skills
- Proficient in [Software]
- Customer Relations
- Customer Service
- Order Processing
- Quality Control
- Credit card payment processing
- Self Motivation
- Positive Attitude
- CRM skills
Affiliations
- Rock Climbing
- Rowing
- Athletics
Timeline
Admin Support /Customer Relationship Officer
LC Capital Group
02.2023 - 03.2024
Front of House Employee
Royal Stacks
02.2021 - 10.2023
Front of House Staff Member
Allegro
01.2019 - 01.2022
Bachelor of Arts - Major In Psychology
Melbourne University
High School Diploma -
Melbourne Girls Grammar
Similar Profiles
Sha'toya WilliamsSha'toya Williams
Security Supervisor (Sergeant) at Fact Finders Group lcSecurity Supervisor (Sergeant) at Fact Finders Group lc
ADEEL SAEEDADEEL SAEED
STORE OPERATIONS/TRAINING MANAGER at LC WAIKIKI (APPAREL GROUP)STORE OPERATIONS/TRAINING MANAGER at LC WAIKIKI (APPAREL GROUP)
Rigert DuloRigert Dulo
Property Manager /Leasing Associate at LC Lemle Real Estate GroupProperty Manager /Leasing Associate at LC Lemle Real Estate Group
Ollie HuntOllie Hunt
Sales Assistant at Say The LabelSales Assistant at Say The Label
Ruizhi HuRuizhi Hu
Placement at South Oakleigh CollegePlacement at South Oakleigh College