JAZELLE SONG
MORLEY
Summary
Reliable and customer-oriented retail professional with 3 years of experience as sales specialist, delivering fast, accurate transactions and exceptional customer service. Skilled in product knowledge, inventory support, and maintaining a clean, organized store environment.
Overview
17
17
years of professional experience
Work History
Retail (Smartphone Specialist and Technician)
Happytel Retail Group
Galleria Shopping Centre, Morley, 6062
10.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Provided customer service, operated cash register, and assisted with stocking and store upkeep.
- Assisted customers with locating products, answering inquiries, and providing friendly service.
- Handled cash, card, and refunds while maintaining balanced tills.
- Restocked shelves, rotated products, and ensured items were displayed neatly.
- Worked collaboratively with team members to meet sales and service goals.
ESL Teacher
Fun-tastic English
Skype Online Classes
10.2014 - 06.2017
- Conduct personalized one-on-one online ESL classes for adult learners preparing for IELTS and other English proficiency exams. Focus on improving students’ speaking, listening, reading, and writing skills through targeted lessons, practice tests, and feedback tailored to individual learning goals and exam requirements.
ESL Teacher
Hanna English Academy
Philippines
06.2009 - 09.2013
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
Cashier Assistant
SM Supermarket
Philippines
02.2009 - 08.2009
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases and join reward programs.
- Retrieved items for customers and verified prices.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
Education
Bachelor of Library And Information Science - Library And Information Science
Adventist University of The Philippines
10-2009
Skills
- Cash handling & EFTPOS transactions
- Point of Sale (POS) systems operation
- Customer service & conflict resolution
- Stock replenishment & product rotation
- Store presentation and cleanliness
- Teamwork and collaboration
- Problem-solving & time management
- Reliability & attention to detail
Languages
English
Full Professional
Korean
Limited Working
Filipino
Native or Bilingual
Interests
- Learning new recipes
- singing
- Blogging/Vlogging
- content creation
- I enjoy cooking for friends and family gatherings
- I have a passion for photography and editing photos
Timeline
Retail (Smartphone Specialist and Technician)
Happytel Retail Group
10.2022 - Current
ESL Teacher
Fun-tastic English
10.2014 - 06.2017
ESL Teacher
Hanna English Academy
06.2009 - 09.2013
Cashier Assistant
SM Supermarket
02.2009 - 08.2009
Bachelor of Library And Information Science - Library And Information Science
Adventist University of The Philippines