Jazib Azam
MELBOURNE,VICTORIA
Summary
Motivated and customer-focused professional with experience in frontline support, technical support, data entry, administration, and retail customer service. Skilled in resolving customer enquiries using CRM systems, maintaining accurate records, and communicating clearly in fast-paced environments. Currently upskilling in IT, with strong problem-solving skills, attention to detail, and a commitment to delivering reliable support and positive customer outcomes.
Overview
1
1
Certification
5
5
years of professional experience
Work History
IT Technical Support Intern
Eaton
Melbourne, VIC
09.2026 - Current
- Prepared and imaged new and replacement Windows PCs using approved build processes, installed applications, and completed readiness checks to ensure successful deployment
- Deployed PCs and peripherals to end users, scheduled appointments, and supported initial sign-in and access checks to facilitate seamless onboarding
- Received returned devices, inspected condition, and completed secure data wiping to ensure compliance before preparing for lease return
Frontline Support Officer
ProbeCX
Melbourne, VIC
09.2025 - 06.2026
- Assisted customers with inquiries and resolved issues to ensure satisfaction
- Provided accurate product information to support informed purchasing decisions.
- Utilized CRM systems to track interactions and maintain records efficiently.
- Collaborated with team members to streamline service delivery processes.
Temporary Assistant Level 1
Randstad Agency
Melbourne, VIC
05.2025 - 06.2025
- Issued and verified ballot papers, assisted voters, ensured compliance with electoral processes.
- Coordinated voter queues and addressed enrolment inquiries in a fast-paced environment.
- Executed administrative and operational tasks to facilitate smooth operations during 2025 Federal Election.
Data Entry Clerk
Randstad Agency
Melbourne, VIC
11.2024 - 12.2024
- Maintained accuracy and confidentiality while managing data entry under tight deadlines, contributing to timely election results.
- Entered ballot paper data with precision, ensuring the integrity of election records during the 2024 Council Elections.
- Organised and analysed data using Microsoft Excel, facilitating effective reporting and data retrieval.
Merchandiser
Tip Top bread industry
Melbourne, VIC
01.2022 - 11.2023
- Managed product displays to increase visibility and drive sales.
- Maintained shelf presentation and optimized time management to consistently meet delivery targets.
- Replenished bread stock to ensure product availability across multiple supermarket locations.
Retail Assistant
Coles Group
Coburg, VIC
03.2022 - 07.2023
- Operated in fast-paced retail environment, delivering customer service and managing stock replenishment to ensure optimal inventory levels.
- Modified work schedule to meet fluctuating business demands, maintaining service quality during peak times.
- Cultivated adaptability and time management skills to efficiently balance multiple responsibilities in a dynamic retail setting.
Delivery driver
Domino's Pizza
Melbourne, VIC
09.2021 - 01.2022
- Delivered orders safely and on time, consistently meeting performance KPIs.
- Communicated effectively with customers regarding order status and delivery times.
- Facilitated team operations in a high-volume, fast-paced environment.
Education
Certificate 3 - Information Technology
Kangan Institute
Melbourne, VIC12-2026
Associate's Degree - Logistics and Supply Chain Management
RMIT University
Melbourne, VIC06-2021
VCE -
Rosehill Secondary College
Melbourne, VIC12-2018
Skills
Technical support
Client Satisfaction
Problem-Solving
Strong Attention to Detail
Organizational Skills
Administrative Support
Willing to learn
Time Management and Organizational Skills
Teamwork and Collaboration
Punctual
Help Desk Support
MS Office Suite
Languages: English and Hindi
Certification
- Currently pursuing CompTIA A+ Certification (In Progress)
- Responsible Serving of Alcohol (RSA)
- Working with Children Certificate
Interests
• Tennis (active sports hobby)
• Learning any new languages, currently interested in learning Spanish and Turkish
Timeline
IT Technical Support Intern
Eaton
09.2026 - Current
Frontline Support Officer
ProbeCX
09.2025 - 06.2026
Temporary Assistant Level 1
Randstad Agency
05.2025 - 06.2025
Data Entry Clerk
Randstad Agency
11.2024 - 12.2024
Retail Assistant
Coles Group
03.2022 - 07.2023
Merchandiser
Tip Top bread industry
01.2022 - 11.2023
Delivery driver
Domino's Pizza
09.2021 - 01.2022
Certificate 3 - Information Technology
Kangan Institute
Associate's Degree - Logistics and Supply Chain Management
RMIT University
VCE -
Rosehill Secondary College