Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Hi, I’m
Jazmin Tigani
Melbourne,VIC
Summary
Overview
10
years of professional experience
Work History
Crew services group
Merchandiser
01.2022 - Current
Job overview
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers
- Built product displays and placed appropriate signage for merchandise
- Organized engaging front-facing displays to capture customer interest and drive revenue growth
- Communicated and coordinated planogram execution with store management
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Footlocker
Manager
09.2019 - 05.2021
Job overview
- Monitored staff performance and addressed issues
- Enforced customer service standards and resolved customer problems to uphold quality service
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Entered time and attendance logs in preparation for payroll
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Recruited and hired qualified candidates to fill open positions
- Conducted quality, timely performance feedback and performance appraisals
- Maintained adequate staffing to meet objectives within budget.
Skechers
Assistant Manager
01.2019 - 09.2019
Job overview
- Delegated daily tasks to team members to optimize group productivity
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Completed inventory audits to identify losses and project demand
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Resolved customer inquiries and complaints requiring management-level escalation.
The reject shop
Team Lead Sales Associate
03.2018 - 03.2019
Job overview
- Coached other employees in customer service strategies and successful selling techniques
- Trained and developed new team members to improve product knowledge and selling abilities
- Organized sales floor to keep products and displays presentable and in sellable condition
- Processed payments and returned receipts, cash, coin and cards to customers
- Delivered quality customer service while cultivating client satisfaction and loyalty
- Checked store shelves and restocked products from inventory in back room
- Scanned and bagged items and operated cash register to check out store patrons.
Metco
Administrative Assistant
02.2015 - 02.2018
Job overview
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Created spreadsheets in Microsoft Excel for record-keeping and reporting
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
McDonalds
Crew Member
03.2014 - 04.2015
Job overview
- Served food quickly for positive guest experiences
- Wiped down tables and equipment, swept and refilled stock
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Took orders from patrons and input selections into store computer system
- Demonstrated proper food safety practices by accurately completing quality control checklist.
Education
SkillsplusFrankston, VIC
High School Diploma
12.2017
University Overview
Kilbreda CollegeMentone, VIC
High School Diploma
04.2015
University Overview
Skills
- Sales Techniques
- Friendly and outgoing
- CRM
- Store maintenance
- POS systems knowledge
- Merchandising
- Profit and loss accountability
- Recruiting and hiring
- Employee development
- Driving business growth
- Customer outreach
- Money handling
- Retail sales
- Independent judgement
- Time Management
- Store Maintenance
Reference
Reference
- Beth Chapman Footlocker Manger 0424361725
- Nadine Ingley Metco co owner 0400010311
Timeline
Merchandiser
Crew services group
01.2022 - Current
Manager
Footlocker
09.2019 - 05.2021
Assistant Manager
Skechers
01.2019 - 09.2019
Team Lead Sales Associate
The reject shop
03.2018 - 03.2019
Administrative Assistant
Metco
02.2015 - 02.2018
Crew Member
McDonalds
03.2014 - 04.2015
Skillsplus
High School Diploma
Kilbreda College
High School Diploma
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