Jazmine El-Banna
Melbourne
Summary
Motivated when it comes to maintaining customer satisfaction and contributing to success. A fast learner and quickly become capable of fast paced times. A team player and work really well with others and try my best to project an outgoing and positive demeanour to customers and coworkers. When I enjoy something I become very dedicated and interacting with customers and being the reason for their satisfaction is one of those things. I am aware that customer service isn't always easy and I have learnt to adapt to different customers personalities and likes and dislikes, reducing the amount of dissatisfaction and issues.
Overview
2
2
years of professional experience
Work History
Customer Service, Food Handling
KFC
05.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
Food Handling, Customer Service
Absolute Kaos Play Centre
04.2021 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Staughton College
Melton South, VIC12.2024
Skills
- Money Handling
- HAZMAT Handling
- Handling Confrontation
- Complaint Handling
- Handling Payments
- Package Handling
- Utensil Handling
- Teamwork
- Material Handling
- Time Management
Timeline
Customer Service, Food Handling
KFC
05.2022 - Current
Food Handling, Customer Service
Absolute Kaos Play Centre
04.2021 - 10.2021
High School Diploma -
Staughton College
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