Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jazmine El-Banna

Melton,VIC

Summary

Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized with experience in busy restaurant environments offering proven skills maintaining clean kitchens and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work and properly handling food. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Service-driven team player good at connecting with people resulting in repeat customers.

Overview

3
3
years of professional experience

Work History

Deli Worker

Coles Supermarket
10.2023 - Current
  • Increased customer satisfaction by providing efficient and friendly service at the deli counter.
  • Promoted a positive work environment through effective communication and collaboration with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Reduced food waste by monitoring product freshness and rotating stock effectively.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Assisted customers in selecting deli products, offering suggestions for meal planning and preparation.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Collaborated with fellow team members to ensure seamless operation during peak hours.
  • Trained new employees on deli operations, policies, and procedures, contributing to a more efficient workforce.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Received positive feedback from customers regarding excellent service quality, boosting overall reputation of the store''s deli department.
  • Maximized shelf life of perishable items through proper storage methods following company guidelines.

Customer Service Cashier

KFC
05.2022 - 11.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Redeemed coupons to discount purchases.

Babysitting

Babysitting Service
04.2021 - 11.2023
  • Kept detailed records of each babysitting session including hours worked, activities completed, and any pertinent notes for parents.
  • Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
  • Developed strong rapport with families, leading to numerous referrals for additional babysitting opportunities.
  • Adapted to various family dynamics and preferences, ensuring a seamless babysitting experience tailored to each individual household''s needs.
  • Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.
  • Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
  • Developed strong bonds with families, resulting in repeat babysitting engagements each summer season.
  • Talked to parents about concerns or issues with children during babysitting.
  • Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.

Customer Service Representative

Absolute Kaos Play Centre
04.2021 - 11.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Staughton College
Melton South, VIC
12.2024

Skills

  • Hospitality Service Expertise
  • Stocking and Replenishing
  • Food Sales and Promotion
  • High Volume Dining
  • Menu Memorisation
  • Dining Area Maintenance
  • Cash Handling
  • Performance Improvement
  • Inventory Rotation
  • Customer Service
  • Cleaning and sanitizing
  • Knife Handling
  • Workplace Safety
  • Cleanliness and sanitation
  • Food safety knowledge
  • Food preparations
  • Equipment safety
  • Customer Engagement
  • Safe Food Handling
  • Organizational abilities
  • Equipment use

Timeline

Deli Worker

Coles Supermarket
10.2023 - Current

Customer Service Cashier

KFC
05.2022 - 11.2023

Babysitting

Babysitting Service
04.2021 - 11.2023

Customer Service Representative

Absolute Kaos Play Centre
04.2021 - 11.2021

High School Diploma -

Staughton College

Similar Profiles

CREATE PROFILE
Jazmine El-Banna