Jazmine Lane
Morpeth
Summary
Highly motivated and adaptable professional with a strong foundation in property management, customer service and office coordination. Over 3 years experience handling high volume portfolios, managing client relationships and supporting businesses operations through accurate documentation and effective workflow management. Recognised for exceptional attention to detail, communication skills and the ability to work independently in fast- paced environments, Passionate about contributing to dynamic teams and keen to grow with in the residential administration sector.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Portfolio Property Manager
First National Real Estate Maitland
09.2021 - Current
- Effectively manged a portfolio of 250+ properties, ensuring compliance with regulations and high service standards.
- Established positive relationships with tenants, property owners, and trades by providing exceptional customer service.
- Streamlined workflows through the implementation of efficient property management software systems.
- Monitored industry best practices incorporating innovative solutions contributing to increased efficiency.
- Maintained accurate records, processed documentation and ensured timely renewals and reports.
- Utilised various software platforms for task tracking , document control and communications.
- Handled lease negotiations, renewals, rent collections, and enforcement of lease terms to maintain high occupancy and low delinquency rates.
- Coordinated capital improvement projects, repairs, and regular maintenance to preserve property value and ensure tenant satisfaction.
- Responded to escalated tenant concerns and resolved complex issues to maintain positive landlord-tenant relationships.
- Ensured compliance with current legislation.
- Conducted regular property inspections and audits to assess performance, identify issues, and implement corrective actions.
Venue Supervisor
Squires Vineyard
02.2022 - 12.2024
- Oversaw weekend operations at a busy wedding venue, coordinating logistics, managing on-site staff, and ensuring seamless execution of events for up to 110 guests.
Director of First Impressions
Osborn George Real Estate
10.2020 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Responded to inquiries from callers seeking information.
Food & Beverage Attendant / Gaming Room Assistant
The Imperial Hotel
05.2018 - 10.2020
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Prepared and served a variety of alcoholic and non-alcoholic beverages, adhering to responsible service standards and local regulations.
- Maintained cleanliness and organization of the bar and dining areas, ensuring compliance with health and safety standards.
- Handled cash and electronic transactions accurately, closed out tabs, and balanced registers at the end of each shift.
- Assisted in opening and closing procedures, including restocking supplies, cleaning, and prepping for the next service.
- Built rapport with regular customers and contributed to a friendly, welcoming atmosphere.
Education
High School Certificate -
Irrawang High School
Raymond Terrace, NSW01.2016
Skills
- workflow and document coordination
- High-level organisational and time management skills
- proficient in property and office management software
- attention to detail and data accuracy
- ability to work independently and meet deadlines
- understanding od compliance, reports and regulations
Accomplishments
First National Real Estate
- Diamond Award for residential revenue 2023 & 2024
- No 6 Property Manager in NSW 2023 &2024
- Opus Award 2022
Certification
- Class 2 Licensed Real Estate Agent
- RSA and RCG
Timeline
Venue Supervisor
Squires Vineyard
02.2022 - 12.2024
Senior Portfolio Property Manager
First National Real Estate Maitland
09.2021 - Current
Director of First Impressions
Osborn George Real Estate
10.2020 - 09.2021
Food & Beverage Attendant / Gaming Room Assistant
The Imperial Hotel
05.2018 - 10.2020
High School Certificate -
Irrawang High School
Similar Profiles
Elise CareyElise Carey
Sales Assistant at Carey First National Real EstateSales Assistant at Carey First National Real Estate
Zoe OgareyZoe Ogarey
Professional Cleaner at First National Real EstateProfessional Cleaner at First National Real Estate
Nia JonesNia Jones
Chief Human Resources Officer at National Real Estate Insurance GroupChief Human Resources Officer at National Real Estate Insurance Group
Joe BerryJoe Berry
Front of house team member at Black BullFront of house team member at Black Bull
Shelbie JefferyShelbie Jeffery
Customer Service Representative at HTLCustomer Service Representative at HTL