Jazmyn Webster
Newcastle
Summary
Motivated and results-driven hospitality professional with over 6 years of progressive experience at McDonald’s. Proven track record of career growth from Crew Member to Assistant Restaurant Manager. Skilled in team leadership, rostering, stock control, compliance, and customer service. Recognized for strong leadership, operational excellence, and the ability to train and develop high-performing teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
McDonald’s
01.2023 - Current
- - Oversee restaurant operations, leading a team of up to [X] employees per shift.
- - Manage rostering, payroll input, and labor planning to ensure efficiency.
- - Conduct stocktakes, oversee deliveries, and reduce waste through effective systems.
- - Handle customer complaints, ensuring positive outcomes and brand standards.
- - Train and mentor future leaders, supporting employee development.
- - Support financial reporting, banking, and sales analysis.
Department Manager
McDonald’s
01.2022 - 01.2023
- - Led a specific department (e.g., Kitchen, Service, or People) with full accountability for KPIs.
- - Managed training and compliance for department staff.
- - Drove improvements in speed of service, accuracy, and customer satisfaction.
Shift Manager
McDonald’s
01.2020 - 01.2022
- - Managed daily operations during shifts, ensuring smooth and efficient service.
- - Supervised staff performance, provided feedback, and resolved conflicts.
- - Maintained safety, cleanliness, and compliance with company standards.
Crew Trainer
McDonald’s
01.2019 - 01.2020
- - Trained and coached new employees in customer service, kitchen operations, and food safety.
- - Ensured team members achieved training milestones and delivered quality service.
Crew Member
McDonald’s
01.2019 - 01.2019
- - Delivered fast, friendly customer service in a high-volume environment.
- - Operated kitchen equipment and followed food safety procedures.
- - Supported team members to meet operational and customer needs.
Education
High School Certificate -
Callaghan College
Newcastle, NSW11-2022
Skills
- Staff Supervision & Team Leadership
- Rostering & Scheduling
- Stock Management & Stocktake
- Customer Service Excellence
- Conflict Resolution & Problem-Solving
- Time Management & Organisation
- Training & Staff Development
- Health & Food Safety Compliance
- Cash Handling & Financial Reporting
- Shift management
- Food safety compliance
- Staff training and development
Certification
- First Aid Certification
- CPR Certification
- Food Safety Certification
- Certificate III in Retail
- Certificate III in Sports Coaching
- Fire Training Certification
Timeline
Assistant Restaurant Manager
McDonald’s
01.2023 - Current
Department Manager
McDonald’s
01.2022 - 01.2023
Shift Manager
McDonald’s
01.2020 - 01.2022
Crew Trainer
McDonald’s
01.2019 - 01.2020
Crew Member
McDonald’s
01.2019 - 01.2019
High School Certificate -
Callaghan College