Jazmyne Croft

• Improve first-impression rates by providing accurate information and effective problem-solving skills.

• Assist customers who bring in their vehicle for servicing and repairs and discuss any concerns and service or repair needs.
• Explain service and repair process, set customer expectations on timeline and collection.
• Keep customers informed on status of their vehicle and communicate with customers if there are any delays or additional services required.
• Ensure customers are completely satisfied.

• Communicate any concerns or needs with supervisors, workshop team leaders and technicians.
• General administrative duties.

• Frontline servicing of safety certificates (WoF's, VCA's CoF's), vehicle registration, road user administration, safety assessment, driver licensing and driver testing.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Handling customer inquiries and suggestion courteously and professionally.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Daily cash-up and banking procedures as required including daily and weekly reconciliations.
• Maintain and ensure all documentation and filing systems are up to date and operating effectively.
• Maintain stocks of forms, factsheets, and general safety stock.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
• Developed job-specific competencies and performance standards.
• Delivered instructional presentations on policies, processes, products and system use, focusing on privacy and safety.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.
• Provided coaching and mentoring to employees.
• Built and maintained professional relationships with area managers and branch managers.
• Scheduled and taught in class and online courses to increase learning opportunities.
• Analyzed and evaluated training effectiveness and program outcomes.