Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jazmyne Daire

Cranbourne

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

12
12
years of professional experience

Work History

Hygiene Service Planner

Flick Anticimex Pty Ltd
08.2022 - Current
  • Inbound/Outbound calls
  • Management of technicians in specific Melbourne Regions
  • Data Entry
  • Booking urgent ADHOC work orders where required
  • Working closely with the National Team & local sales representatives to ensure customer needs are met.
  • Handling customer queries, complaints and escalating where appropriate
  • Account management for one of the largest client based portfolios in the Melbourne branch
  • Compliance management across 3 branches in Melbourne
  • Fleet management
  • Invoicing for various customers across multiple invoicing portals
  • Actioning monthly stock take of the warehouse and ordering stock where required
  • Ensuring EPA compliance is met on a daily and weekly basis due to specific licence requirements
  • Client Induction management for all technicians across 3 branches, ensuring each technician is compliant and up to date

Senior Customer Solutions Representative

Adaptalift
09.2021 - 08.2022
  • Advanced knowledge of several computer systems including Sales Force
  • Ability to recognize both customer and colleagues needs
  • Inbound/Outbound calls
  • Data Entry
  • Meeting KPI's on a daily basis
  • Handling customer complaints and escalations where appropriate
  • Follow work processes/procedures and undertake additional duties as necessary as directed by Management.
  • Contributing to weekly meetings between Management across various departments.
  • Training new staff and upskilling new team members where required.
  • Creating training manuals for all existing processes.

Customer Solutions Consultant

Adaptalift
07.2019 - 09.2021
  • Advanced knowledge of several computer systems including Sales Force
  • Ability to recognize both customer and colleagues needs
  • Inbound/Outbound calls
  • Dispatching aftehours Technicians
  • Data Entry
  • Booking customer breakdowns in a timely matter
  • Meeting KPI's on a daily basis
  • Handling customer queries, complaints and escalating where appropriate
  • Follow work processes/procedures and undertake additional duties as necessary as directed by Management

Senior Optus Dispatcher

BSA Telecommunications
05.2017 - 01.2019
  • Company Overview: Contracted company of Optus
  • Routing
  • Upskilling and training employees
  • Handling escalated calls
  • Delegating tasks and providing advice and assistance to all
  • Advanced knowledge of several computer systems
  • Ability to recognize both customer and colleagues needs
  • Inbound/Outbound calls
  • Dispatching/rearranging work to field technicians nationally, ensuring KPI’s are met
  • Support the field technicians in completing their workload
  • IT Support for field technicians (modems, phone lines & Pay TV)
  • Advise technicians of customer requirements or other information relevant to the management of their workloads
  • Data Entry
  • Liaise with customers regarding delays, cancellations and re-scheduling of their Optus appointment
  • Re-distribute field technicians work when necessary
  • Handling customer queries, complaints and escalating where appropriate
  • Follow work processes/procedures and undertake additional duties as necessary as directed by Management

National Optus Dispatch – Dispatcher

BSA Telecommunications
03.2015 - 05.2017
  • Company Overview: Contracted company of Optus
  • Inbound/Outbound calls
  • Dispatching/rearranging work to field technicians nationally, ensuring KPI’s are met
  • Support the field technicians in completing their workload
  • IT Support for field technicians (modems, phone lines & Pay TV)
  • Advise technicians of customer requirements or other information relevant to the management of their workloads
  • Data Entry
  • Liaise with customers regarding delays, cancellations and re-scheduling of their Optus appointment
  • Re-distribute field technicians work when necessary
  • Handling customer queries, complaints and escalating where appropriate
  • Follow work processes/procedures and undertake additional duties as necessary as directed by Management

Customer Service Cashier

Bakers Delight
05.2013 - 11.2014
  • Customer service
  • Stock shelves
  • Operated the cash register & handled payments
  • Followed hygiene & safety processes
  • Attended team meetings & training

Education

Year 11 -

Koo Wee Rup College

Skills

  • Excellent Customer service
  • Positive attitude
  • Reliable – willing and able to show up on time
  • Honest and Trustworthy
  • Able to work unsupervised or as part of a team
  • Keen to learn
  • Great time management/ ability to meet deadlines
  • Microsoft Office
  • Sales Force experience
  • Staff training and development
  • Multitasking Abilities

References

  • Taryn Stanley, Manager, 0421 389 242
  • Tom, Naughtin, Manager, 0431 969 249

Timeline

Hygiene Service Planner

Flick Anticimex Pty Ltd
08.2022 - Current

Senior Customer Solutions Representative

Adaptalift
09.2021 - 08.2022

Customer Solutions Consultant

Adaptalift
07.2019 - 09.2021

Senior Optus Dispatcher

BSA Telecommunications
05.2017 - 01.2019

National Optus Dispatch – Dispatcher

BSA Telecommunications
03.2015 - 05.2017

Customer Service Cashier

Bakers Delight
05.2013 - 11.2014

Year 11 -

Koo Wee Rup College

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Jazmyne Daire