Jaz Trupke
Kilsyth,VIC
Summary
As an experienced retail worker who loves customer service I am now looking to expand into a trade. I have always had a love for all things hair and now am seeking for a new opportunity to continue that.
Overview
4
4
years of professional experience
Work History
Hair Salon Assistant
English Rose Hair Salon
2020.06 - 2020.12
- Started as 2 weeks work experience however the salon asked me to stay on part time
- Took phone calls and made appointments
- Greeted clients and prepared for service
- Offered and made hot beverages
- Assisted to stylists needs
- Constantly cleaned and folded towels and wraps
- Mixed colours and applied tints
Team Leader
Village Cinemas
2020.12 - 2022.12
- Team leader position from February-December 2022
- Training new employees and running opens, closes and day shifts
- Employee of the month
- Received awards of best traditional team member and best team leader
- Main area of work was Candy Bar witch involved:
- Eftpos
- Cash handling
- Customer service
- Cleaning
- Food and drink handling
- Leadership
- Refunds
- Customer complaints
Team Leader
Myer
2022.12 - Current
- Leading shifts and coaching team to meet KPIs 25-40 team members
- Managing stock in my area
- Ticketing the floor with upcoming sales
- Dealing with refunds, customer complaints and faulty merchandise
- Providing exceptional customer service
- Communicating with management team and other colleagues
- Time management
- Awarded customer service superstar award from regional manager
Education
Mount Lilydale Mercy College
Lilydale, VicVCAL -
Yarra Hills Secondary College
Mooroolbark, VicCertificate III - Hospitality
Box Hill Institute
Lilydale, Vic12.2022
Skills
- Excellent communication
- High standard of cleanliness
- Experience with unhappy customers
- Happy working long hours
- Bubbly and kind to everyone
- Love for customer service
- Hard working
- Team motivation
Timeline
Team Leader
Myer
2022.12 - Current
Team Leader
Village Cinemas
2020.12 - 2022.12
Hair Salon Assistant
English Rose Hair Salon
2020.06 - 2020.12
Mount Lilydale Mercy College
VCAL -
Yarra Hills Secondary College
Certificate III - Hospitality
Box Hill Institute
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