JAZZ GOUGH
Yeppoon,QLD
Summary
Obtain a position as a team-player in a people-oriented organisation where I can maximise my customer-service experience in a challenging environment to achieve the corporate goals. Looking at exploring different career paths and learn new skills.
Overview
8
8
years of professional experience
Work History
Housekeeping
Burton Coal Mine
03.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down furniture and window sills to keep areas clean and comfortable.
- Changed bed linens and collected soiled linens for cleaning.
- Disposed of trash and recyclables each day to avoid waste buildup.
Housekeeping Supervisor/Team Leader
Quest Apartments Rockhampton
09.2022 - 04.2023
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Managed staff of 4-8 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Utility
Compass Group
04.2022 - 09.2022
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Collected and disposed of trash and debris.
- Completed daily maintenance tasks in record time to maximize productivity.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Monitored food temperatures and quality throughout shifts.
- Stocked and rotated food items according to expiration dates.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
Production Assistant
Australian National Review
08.2021 - 03.2022
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Managed multiple projects simultaneously to meet deadlines.
- Conducted in-depth interviews with celebrities, politicians and newsmakers.
- Operated camera, lighting and grip equipment to use during production process.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Customer Service
TSG (Tobacconist)
03.2021 - 08.2021
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service
Beachside 66
07.2020 - 01.2021
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Processed payments with focus on accuracy and correct cash-handling procedures.
Console Operator
Puma Energy
03.2018 - 05.2020
- Maintained clean and orderly work station.
- Facilitated sales of services and goods.
- Maintained inventory of all saleable items.
- Pumped gas for guests and took payments.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Cleaned up gas and other spills in accordance with spill procedures.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
- Counted nightly income, categorizing, and sending to bank on weekly basis.
Pick Packer
Lychee Farm- Kam Shek Gardens
09.2017 - 01.2018
- Picked and arranged fruit following specified instructions.
- Selected fruit to be harvested by studying size, shape, and colour.
- Removed and discarded damaged fruits to improve harvest quality.
- Checked food goods for quality to remove unwanted items and pack fresh goods.
- Prepared food packaging boxes by folding and taping.
- Proved successful working within tight deadlines and a fast-paced environment.
- Wrapped and packed perishable food in boxes based on quality and quantity.
Waitress
The Strand Hotel
03.2016 - 09.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Education
YEPPOON STATE HIGH SCHOOL
Yeppoon, Qld01.2017
MOUNT ERIN HIGH SCHOOL
Frankston, Vic01.2015
Skills
- Time Management
- Basic Math
- Customer Relations
- Attention to Detail
Value Offered
- Well-developed computer skills.
- Sound communication including good listening skills
- Great customer service skills
- Energetic, active and enthusiastic characteristics.
- Sound hospitality skills.
- Confident learner and grasps concepts quickly.
- Known for applying myself and completing any given task.
Career Statement
Obtain a position as a team-player in a people-oriented organisation where I can maximise my customer-service experience in a challenging environment to achieve the corporate goals. Looking at exploring different career paths and learn new skills.
References
Heather and Alan Fuller, Lychee Picking/Packing, Kam Shek Gardens, 0427 197 210 Jemma Auld, Console Operator, Puma Energy, 0409132015 Heather Sanders, Transition Officer, Yeppoon State High School, HSAND53@EQ.EDU.AU Compass Manager, Clermont Coal Mine, clermontmgr@compass-group.com.au
Volunteer Experience
- Working with the SES Team, administrative tasks.
- Part-time Babysitting.
- Rockhampton River Festival
Timeline
Housekeeping
Burton Coal Mine
03.2023 - Current
Housekeeping Supervisor/Team Leader
Quest Apartments Rockhampton
09.2022 - 04.2023
Utility
Compass Group
04.2022 - 09.2022
Production Assistant
Australian National Review
08.2021 - 03.2022
Customer Service
TSG (Tobacconist)
03.2021 - 08.2021
Customer Service
Beachside 66
07.2020 - 01.2021
Console Operator
Puma Energy
03.2018 - 05.2020
Pick Packer
Lychee Farm- Kam Shek Gardens
09.2017 - 01.2018
Waitress
The Strand Hotel
03.2016 - 09.2017
YEPPOON STATE HIGH SCHOOL
MOUNT ERIN HIGH SCHOOL
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