Summary
Overview
Work History
Education
Skills
Work Availability
Software
Interests
Timeline
BusinessAnalyst
Jaspreet Kaur

Jaspreet Kaur

Assistant Manager of Operations
Mickleham,VIC

Summary

Resilient and organized Assistant Manager proficient in organizing schedules, managing inventory and enhancing financial controls. Effectively plan sales strategies, coordinate service initiatives and motivate employee excellence. Recognize team weaknesses and optimize plans to drive growth.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Assistant Manager of Operations

SDS (Samsung)
02.2020 - 05.2024
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Implemented safety protocols to maintain a secure work environment for employees.
  • Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
  • Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
  • Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.

Team Leader

Amazon.ca
12.2018 - 02.2020
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Customer Service Representative

Toronto Transport Commission
01.2017 - 12.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Post Graduation Diploma - Business Administration And Management

Lambton College
Toronto Ontario Canada
08.2018

Bachelor of Science - Hospitality Administration And Business Management

Chandigarh University
Chandigarh INDIA
06.2016

Skills

  • Training and mentoring
  • Employee Supervision
  • Purchasing and planning
  • Scheduling Coordination
  • Business Development
  • Performance Analysis
  • Project Management
  • Cost analysis and savings
  • Operations Management
  • Customer Engagement

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Office

WMS, TMS, IMS

SAP, CRM, ERP

Interests

Organizational Ability Precision Tech-Savviness Safety-Mindedness Leadership Integrity

Timeline

Assistant Manager of Operations

SDS (Samsung)
02.2020 - 05.2024

Team Leader

Amazon.ca
12.2018 - 02.2020

Customer Service Representative

Toronto Transport Commission
01.2017 - 12.2018

Post Graduation Diploma - Business Administration And Management

Lambton College

Bachelor of Science - Hospitality Administration And Business Management

Chandigarh University

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Jaspreet KaurAssistant Manager of Operations