Jazzie Lamb

• Manage a 360 temp and perm recruitment desk. Focusing on roles across the Tourism/Travel industry, Not For Profit industry, health/medical industry and education industry.
• Took detailed job briefs from clients and created job adverts to post on multiple different platforms.
• Worked closely with hiring managers to assist with recruitment strategies and advise on up to date market research
• Utilised sourcing tools such as LinkedIn recruiter, Seek and internal databases to proactively attract high-quality candidates.
• Performed structured interviews, verified work eligibility and conducting reference checks to ensure best fit for roles.
• Always ensured the candidate's were thoroughly briefed of the role and supported them through the entire interview and hiring process.
• Proactively resolved HR issues for candidates and clients ensuring there was always a smooth and supportive recruitment experience.
• Built strong partnerships with clients to attract and retain talent effectively, resulting in expanded market presence for Randstad.
• Conducted performance reviews and provided feedback to managers on employee performance.
• Increased candidate retention rates by conducting regular follow-ups and offering support throughout their employment journey.
• Negotiated competitive compensation packages, resulting in successful hires and increased employee satisfaction.

• Managed a high volume of calls and emails daily, maintaining composure under pressure while providing exceptional service.
• Assisted with booking customers in for their holidays and upselling on their tours.
• Responded to clients questions, issues, and complaints and found appropriate solutions when needed.
• Liaise with stakeholders when problems occurred on or before tour and escalated the issue quickly to correct teams
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Provided exemplary customer service to new and existing customers, which helped build lasting relationships.

• Met or exceeded sales goals on regular basis.

• Streamlined check-in process to decrease wait times and increase guest satisfaction.

• Greeted guest’s upon arrival, offered assistance and answered questions to build rapport and retention.

• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.

• Fostered friendly, warm and exceptional customer experience.

• Maintained clients' treatment records and designed long-term care programs for return customers.

• Performed Spa treatments, such as massage, facials, body scrubs.

• Booked appointments, answered phones, greeted clients and handled payments.