Jasper Mimica
Meanjin/Brisbane,QLD
Summary
I am a client-centric, inclusive, culturally responsive, nurturing, professional Psychology student currently finishing off my studies whilst working at the Housing Older Women's Support Service with Footprints Community Inc. I offer an excellent knowledge of psychological science, highly professional attitude, well-developed communication/public speaking skills, and great time management abilities.
I love music, and regularly play and listen to it as one of my de-stressing strategies after work. I employ any and all methods I can to ensure I maintain a healthy work-life balance, and I am not afraid to be honest when I feel as though an imbalance is occurring. I also love outdoors/sporty activities such as rockclimbing, hiking, pickleball, and more.
On a more personal note, I am a proud transmasc non-binary lesbian, and use my first-hand experience of existing within a marginalized community to advocate for the rights of those who have had theirs violated, and support them through the sociopolitical consequences of this.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intake and Referral Worker
Footprints Community Inc. - Housing Older Women's Support Service (HOWSS)
West End, QLD
04.2023 - Current
- Attended conferences focused on best practices related to intake processes.
- Maintained privacy and consent policies and guidelines when working with clients to a high standard.
- Participated in community meetings aimed at identifying gaps in existing services.
- Provided guidance on eligibility criteria, regulations, and other program requirements.
- Provided compassionate, person-centred and empathetic support to clients presenting with complex mental health needs.
- Provided specialised advice to clients related to housing, mental health and wellbeing, medical, social and community wraparound supports, and assisted a high volume of clients to access these supports
- Using up-to-date knowledge of the sector and expertise relevant to the role, successfully housed numerous clients with ample supports in place to sustain the tenancy.
- Verified pertinent data necessary for approval of services, ensuring to do so using trauma-informed practice.
- Maintained highly professional and collaborative relationships with not only co-workers within the program, but those in other programs as well - fostering positive working relationships to support other agencies, and introduce inter-agency supports for clients.
- Offered consistent and in depth resources, knowledge, advice and expertise to hundreds of clients, maintaining high quality support for a large workload and incredibly busy environment.
- Responded to enquiry, referrals and existing clients within a timely manner, following workplce procedures closely to do so.
- Expansive knowledge and experience with Microsoft Office products, data collection and storage databases such as TRACCS, and able to navigate new software swiftly and with ease.
Store Person/Fill-in Supervisor
Vintage Cellars
Manly, QLD
04.2019 - 04.2023
- Communicating with customers and assessing their needs in order to provide knowledgeable recommendations
- Fill-in Supervisor responsibilities including but not limiting to: open/close of store, banking, using manual numeric skills, inputting sensitive data, responding to complaints, working calmly in high-stress environments, facilitating the coaching and onboarding of new staff
- Taking initiative to offer up ideas and provide ‘outside-the-box’ solutions to management in order to increase productivity, profitability & sustainability
- RSA Certification
Volunteer
Making a Difference
Brisbane, QLD
- More involved support for approximately 3 years between 2018-2021, but occasional support since 2013.
- Volunteered to create backpacks for those experiencing homelessness, complete with toiletries, clothing, sanitary items and food.
- Engaged with the community to distribute these backpacks, as well as additional items.
- Experience interacting with those experiencing homelessness and the accompanying mental and physical health disparities.
Education
High School Diploma -
San Sisto College
Brisbane12-2017
Bachelor of Science - Psychology
University of Southern Queensland
BrisbaneSkills
- Interpersonal communication
- Maintaining professional boundaries
- Trauma-informed support
- Person-centred support
- Cross-cultural awareness and sensitivity
- Expert knowledge in working with marginalized communities
- Experience with phone-based and client-facing support
- Managing complex situations and client complaints to a professional standard
- De-escalation with heightened clients
- Empathetic approach to client work
- Expansive knowledge of service providers within the mental health, aged care, and housing sector
- Navigation of relevant software such as TRACCS, Microsoft Office products and a preliminary knowledge of Alayacare
Certification
- NDIS Worker Screening Check
References
- Madison Charles: Manager - Homelessness and Social Prescribing. Contact: 0400 992 636, madisonc@footprintscommunity.org.au
- Tegan Haslam: Coordinator - Housing Older Women's Support Service (HOWSS). Contact: 0481 601 481, teganh@footprintscommunity.org.au
- Denise Hoyle: Owner and Manager of Making A Difference Brisbane. Contact: 0448 942 452
Timeline
Intake and Referral Worker
Footprints Community Inc. - Housing Older Women's Support Service (HOWSS)
04.2023 - Current
Store Person/Fill-in Supervisor
Vintage Cellars
04.2019 - 04.2023
Volunteer
Making a Difference
High School Diploma -
San Sisto College
Bachelor of Science - Psychology
University of Southern Queensland
- NDIS Worker Screening Check
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