Jasper Mimica
Meanjin/Brisbane,QLD
Summary
I am a client-centric, inclusive, culturally responsive, nurturing, professional Psychology student currently finishing off my studies whilst working at the Housing Older Women's Support Service with Footprints Community Inc. I offer an excellent knowledge of psychological science, highly professional attitude, well-developed communication/public speaking skills, and great time management abilities.
I love music, and regularly play and listen to it as one of my de-stressing strategies after work. I employ any and all methods I can to ensure I maintain a healthy work-life balance, and I am not afraid to be honest when I feel as though an imbalance is occurring. I also love outdoors/sporty activities such as rockclimbing, hiking, pickleball, and more.
On a more personal note, I am a proud transmasc non-binary lesbian, and use my first-hand experience of existing within a marginalized community to advocate for the rights of those who have had theirs violated, and support them through the sociopolitical consequences of this.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intake and Referral Worker
Footprints Community Inc. - Housing Older Women's Support Service (HOWSS)
West End , QLD
2023.04 - Current
- Attended conferences focused on best practices related to intake processes.
- Maintained privacy and consent policies and guidelines when working with clients to a high standard.
- Participated in community meetings aimed at identifying gaps in existing services.
- Provided guidance on eligibility criteria, regulations, and other program requirements.
- Provided compassionate, person-centred and empathetic support to clients presenting with complex mental health needs.
- Provided specialised advice to clients related to housing, mental health and wellbeing, medical, social and community wraparound supports, and assisted a high volume of clients to access these supports
- Using up-to-date knowledge of the sector and expertise relevant to the role, successfully housed numerous clients with ample supports in place to sustain the tenancy.
- Verified pertinent data necessary for approval of services, ensuring to do so using trauma-informed practice.
- Maintained highly professional and collaborative relationships with not only co-workers within the program, but those in other programs as well - fostering positive working relationships to support other agencies, and introduce inter-agency supports for clients.
- Offered consistent and in depth resources, knowledge, advice and expertise to hundreds of clients, maintaining high quality support for a large workload and incredibly busy environment.
- Responded to enquiry, referrals and existing clients within a timely manner, following workplce procedures closely to do so.
- Expansive knowledge and experience with Microsoft Office products, data collection and storage databases such as TRACCS, and able to navigate new software swiftly and with ease.
Store Person/Fill-in Supervisor
Vintage Cellars
Manly , QLD
2019.04 - 2023.04
- Communicating with customers and assessing their needs in order to provide knowledgeable recommendations
- Fill-in Supervisor responsibilities including but not limiting to: open/close of store, banking, using manual numeric skills, inputting sensitive data, responding to complaints, working calmly in high-stress environments, facilitating the coaching and onboarding of new staff
- Taking initiative to offer up ideas and provide ‘outside-the-box’ solutions to management in order to increase productivity, profitability & sustainability
- RSA Certification
Volunteer
Making a Difference
Brisbane , QLD
- More involved support for approximately 3 years between 2018-2021, but occasional support since 2013.
- Volunteered to create backpacks for those experiencing homelessness, complete with toiletries, clothing, sanitary items and food.
- Engaged with the community to distribute these backpacks, as well as additional items.
- Experience interacting with those experiencing homelessness and the accompanying mental and physical health disparities.
Education
High School Diploma -
San Sisto College
Brisbane2017-12
Bachelor of Science - Psychology
University of Southern Queensland
BrisbaneSkills
- Interpersonal communication
- Maintaining professional boundaries
- Trauma-informed support
- Person-centred support
- Cross-cultural awareness and sensitivity
- Expert knowledge in working with marginalized communities
- Experience with phone-based and client-facing support
- Managing complex situations and client complaints to a professional standard
- De-escalation with heightened clients
- Empathetic approach to client work
- Expansive knowledge of service providers within the mental health, aged care, and housing sector
- Navigation of relevant software such as TRACCS, Microsoft Office products and a preliminary knowledge of Alayacare.
Certification
- NDIS Worker Screening Check
References
- Madison Charles: Manager - Homelessness and Social Prescribing. Contact: 0400 992 636, madisonc@footprintscommunity.org.au
- Tegan Haslam: Coordinator - Housing Older Women's Support Service (HOWSS). Contact: 0481 601 481, teganh@footprintscommunity.org.au
- Denise Hoyle: Owner and Manager of Making A Difference Brisbane. Contact: 0448 942 452
Timeline
Intake and Referral Worker
Footprints Community Inc. - Housing Older Women's Support Service (HOWSS)
2023.04 - Current
Store Person/Fill-in Supervisor
Vintage Cellars
2019.04 - 2023.04
Volunteer
Making a Difference
High School Diploma -
San Sisto College
Bachelor of Science - Psychology
University of Southern Queensland
- NDIS Worker Screening Check
Similar Profiles
Joshua AldridgeJoshua Aldridge
System Navigator at Margaret’s Housing and Community Support ServicesSystem Navigator at Margaret’s Housing and Community Support Services
Yema SeiwohYema Seiwoh
Direct Support Professional at BIACON Family&Community Support ServiceDirect Support Professional at BIACON Family&Community Support Service
Patricia BergPatricia Berg
Transportation Manager at Lacombe Community Support ServiceTransportation Manager at Lacombe Community Support Service