Jazzy Keen
Brunswick East
Summary
Highly motivated and hardworking professional with strong problem-solving ability and consistent adherence to expected standards. Committed to delivering the highest level of service to customers and fostering a positive work environment for colleagues. Solid understanding of food safety and sanitation protocols to ensure a safe and hygienic environment for all.
Im new to Australia and am ready to absorb everything Melbourne has to offer.
Overview
12
12
years of professional experience
Work History
Assistant Bar Manager
Side Hustle
09.2023 - 01.2025
- A trendy bar in Morningside, Auckland where I was assistant to the bar manager.
- We held small events catering for groups of 30 to 80, these would be small functions where we would have specials cocktails on the go and catering platters from our kitchen.
- This is a smaller bar so I mostly do solo shifts where I run the bar and floor and with my duty managers license would run a small team for our bigger events when there was a concert or sports game on at Eden Park as the bar was one of the closest to the arena.
Duty Manager
The Bridgman
07.2023 - 05.2024
- I was a duty manager at Bridgman for almost a year but after I left I would still occasionally help them out as The Bridgman was a very busy restaurant and bar and would host bigger functions and nights due to the restaurant being very close to Eden Park also.
- I have run solo shifts doing all bar and floor when we don’t have special events so I am a great all rounder, being able to multitask and keep to staff and customers happy.
- I also helped to run private functions out of the back room at Bridgman, working closely with the owner, Chloe.
Restaurant Manager and Part Owner
Food Truck Garage
09.2017 - 06.2023
- I was a restaurant manager and part owner of a busy restaurant in the CBD where we had an array for cocktails, coffees, smoothies and thickshakes, etc. The bar work was always fast paced and busy and I was able to keep up with the amount of challenging work as well as keep customers and staff happy.
- I would help with the staff rosters each week, working closely to the other co-owners. As well as doing a stocktake of the bar each week and the ordering each night to insure fresh ingredients for our drinks and food menu, which was a 'Fresh food made fast type of restaurant.
- I was highly respected and kept the restaurant running smoothly for many years, including hiring and training new staff and when we opened a second Food Truck Garage in Ponsonby Central, Auckland I was kept in the original restaurant keeping it afloat while training two new duty managers while the other two co-owners went to open the new restaurant.
- Food Truck Garage is where I originally thrived and showed my potential in management and was given the opportunity to grow while working there for over 6 years and eventually when the original owner wanted to sell, myself and two others, Regan and Blake decided that we loved the restaurant so much hence why we decided to take over the ownership. We sold it in June 2023 as one of the owners wanted to pursue another career path and covid did take it's toll so myself and the other owner decided to let it go but that was a very hard, sad decision to make.
Assistant Manager
Subway
01.2015 - 12.2016
- Oversaw daily operations, including cash handling, end-of-day cashing up, inventory ordering, and managing opening and closing procedures.
- Ensured smooth operational flow and maintained high standards of customer service.
- Daily deep cleaning as to keep the areas clean and sanitised.
Checkout Operator & Department Assistant
New World
02.2013 - 01.2015
- Provided excellent customer service at the checkout while assisting across various departments.
- Held keyholder responsibilities for alcohol stock control, with the understanding that managerial duties were not applicable due to age restrictions (under 20)
- General checkout jobs ie, serving customers, helping in other departments and keeping my station clean and sanitised.
- Cash handling and counting after every shift.
Education
Diploma in Film And Television Production - Drama Directing And Script Writing
South Seas
Auckland, New Zealand12-2017
High School Diploma -
Hillcrest High School
Hamilton, New Zealand12-2014
Skills
- Exceptional Communication: Act as a liaison between customers, front-of-house teams, and chefs to ensure smooth operations and customer satisfaction
- Organisational Excellence: Strong focus on cleanliness, orderliness, and maintaining a high standard of work environment
- Time Management & Work Ethic: Proven ability to efficiently manage time, stay productive, and meet deadlines, even when working independently
- Leadership & Team Development: Experienced in training and mentoring new team members and managers, fostering a collaborative and respectful work environment
- Cash Handling & Stock Management: Skilled in managing cash transactions and performing accurate stock takes
- Creative & Passionate about Workplace Aesthetics: Demonstrated passion for maintaining clean, organised spaces that enhance the customer experience
- Barista & Bartending Expertise: Proficient in creating quality coffee and cocktails in fast-paced settings
- Front-of-House & Floor Management: Extensive experience in delivering outstanding customer service and leading floor operations
- Roster Creation & Problem-Solving: Able to create efficient work rosters and resolve operational challenges swiftly
Timeline
Assistant Bar Manager
Side Hustle
09.2023 - 01.2025
Duty Manager
The Bridgman
07.2023 - 05.2024
Restaurant Manager and Part Owner
Food Truck Garage
09.2017 - 06.2023
Assistant Manager
Subway
01.2015 - 12.2016
Checkout Operator & Department Assistant
New World
02.2013 - 01.2015
Diploma in Film And Television Production - Drama Directing And Script Writing
South Seas
High School Diploma -
Hillcrest High School
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