Jodie Chesterfield
Goulburn,NSW
Summary
Support professional with extensive experience in retail, administration, customer service, sales, hospitality, and events. Proven ability to build rapport quickly and maintain a positive attitude in high-pressure situations. Skilled in organizing and managing busy inboxes, calendars, and task lists to enhance productivity.
Proven ability to excel in fast-paced environments, prioritizing relationship-building and task delegation to enhance executive productivity. Strong adaptability and interpersonal skills contribute to effective support for leaders, enabling focus on strategic initiatives. Committed to reducing stress for busy executives while driving operational efficiency and results.
Overview
4
4
years of professional experience
Work History
Customer Service/Administrative Assistant
Ron Arkcoll, Stan Eagle, Malcolm Kennard
Goulburn, NSW
08.2021 - Current
- Facilitated support for managers, sales reps, and business owners through execution of routine administrative tasks, allowing prioritization of strategic efforts
- Streamlined day-to-day operations by overseeing inbox, phone communications, booking processes, and enquiries to deliver prompt and courteous responses to customers and stakeholders.
- Managed high volume of calls, emails, and walk-in inquiries while prioritizing urgent needs and escalating issues effectively.
- Nurtured valuable relationships with repeat customers and suppliers, positioning as trusted resource for issue resolution, order updates, and general queries.
- Utilized [system / software - e.g. Xero, MYOB, HubSpot, Google Workspace, Microsoft 365, CRM to modify records, monitor tasks, and ensure information accuracy and currency.
- Cultivated vibrant team environment through motivation of peers, enhancement of morale, and resolution of conflicts in challenging situations.
- Executed multiple tasks, demonstrating readiness to assist with basic reporting and follow-up calls.
Engaged in quoting processes and provided social media support as necessary.
Adapted quickly to new roles, ensuring smooth workflow within the team. - Streamlined appointment coordination, maintaining team structure and productivity during busy intervals.
- Background includes retail, hospitality, admin support, customer service, events, sales, reception, offering comprehensive insight into various business functions and enhancing capacity to adjust rapidly to changing environments.
Education
Oneschool Global
Goulburn, NSW06-2021
Skills
Skills
Operations management
- Calendar and inbox organization
- Appointment booking and confirmation
- Data entry and basic reporting
- Document formatting and preparation
- Follow-up and task tracking
Client support and teamwork
- Multichannel customer service
- Follow-up communication strategies
- Stakeholder engagement and relationship building
- Empathetic complaint resolution
- Cross-time zone team support
- Customer and client relations
- Administrative support
- Adaptability and flexibility
- Communication skills
Office productivity software
- Virtual meeting platforms
- Customer relationship management
- Quick learning of new technologies
- Microsoft Office suite
- CRM and booking systems
- Online collaboration tools
- Rapid technology adaptation
Accomplishments
I received a voucher for thankfulness and willingness to contribute to tasks from the team at Hidrive without hesitation throughout 2022, 2023 & 2024
Timeline
Customer Service/Administrative Assistant
Ron Arkcoll, Stan Eagle, Malcolm Kennard
08.2021 - Current
Oneschool Global