JEANÉ BELL
Woy Woy,Australia
Summary
AASW Accredited Senior Social Worker with over 18 years of experience working with clients in areas such as NDIS, Aged Care, Homelessness, Family and Domestic Violence, Sexual Violence, Alcohol and Other Drugs, Disability, Education, EAP incl therapy, RTW and Community Development. In these endeavours, I have been successful in engaging clients in trauma-informed practice, forming therapeutic relationships, leading teams and advocating for clients’ best interests
Overview
21
21
years of professional experience
1
1
Certification
Work History
Team Leader After Hours Specialist Homelessness Hub
The Wayside Chapel
02.2022 - 08.2024
- Monitor the delivery of services to the most vulnerable people in line with the after-hours programs operational plans, DCJ contract and Visitor Services Plan
- Supervision and oversight of the care coordination teams' caseload
- Management and mentoring of the community service workers
- Overseeing the after-hours community outreach team in collaboration with Homeless Health St Vincent's Hospital and the Kirkton Road Centre
- De-escalate stressful situations, and provide crisis intervention to staff, volunteers, and visitors
- Review all after-hours intake assessments, needs and care plans to ensure the well-being and safety of visitors
- Comply with legislation and WHS policies/procedures, reporting any hazards or safety issues, incident review and post-incident staff debrief and performing all tasks to guard against risk to staff and others within the after-hours space
- Participate in professional development, weekly case reviews and training opportunities to enhance clinical skills
Specialist Support Coordinator
Approved by Frankie
11.2021 - 04.2022
- Coordinated support services for complex participants who experienced Justice, Housing, and Health challenges
- Advocated for participants' rights and access to NDIS plan implementation, ensured compliance with support providers, conducted plan reviews, and changes in circumstances that may require an early review of a participant plan
- Coordinated external healthcare professionals to uphold high-quality, person-centered care
- Collaborated with public guardians to advocate for participants' rights, goal-focused service delivery and the review of guardianship orders when needed
- Formulated treatment plan strategies with multidisciplinary teams to provide a comprehensive and continuous care plan for participants
Clinical Operations Manager
Prestige Health Services Australia
05.2021 - 10.2021
- Management and supervision of the social worker team
- Assessed statewide referrals and allocated new client files as per the social worker teams' capacity
- Management of own caseload, social work intervention via Telehealth, EAP, and house visits
- Attended internal and external multidisciplinary team meetings, medical case conferences, and house visits to ensure the progress of client's goals as per their return-to-work plan
Clinical Intake Lead
Civic Disability Services
10.2018 - 05.2021
- Pre-screened new referrals, conducted needs assessment, matched new clients with appropriate services, provided referrals for supported accommodation
- Participated and collaborated within the multi-disciplinary team case discussions, conferences, and incident management to ensure safe service delivery for clients and all stakeholders
- Risk management and transition planning of patients discharged from hospitals
- Supervised social work students' placements
- Conducted training for staff before client onboarding, including support needs, capacity, home-alone assessments, restrictive practices review and submissions
Team Leader STA/SIL
Civic Disability Services
04.2015 - 10.2018
- Management of short-term accommodation sites for children, young people and adults with a disability
- Coached, trained and provided supervision to support workers, and delivered induction content based on client profiles and care plans
- Conducted assessments, coordinated services, and advocated for all aspects of service delivery of the client journey, acted as a liaison between families, community groups, and healthcare professionals
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
Manager and Program Coordinator Social Services
Fonshin International School
09.2011 - 01.2015
- Facilitated student access to relevant support and resources
- Management and coordination of school programs
- Advocated and referral of students experiencing learning difficulties, peer issues and adaptive issues in a foreign country
- Consulted with students, peers, parents and the local community to promote better student participation and achievement in cases where students exhibit behavioural issues
Volunteer Community Development Coordinator
INCLUDED
10.2011 - 11.2013
- Assessed migrant community needs and identified resources for social and community service programs
- Collaborated with the community members to develop and implement service initiatives to overcome their challenges as non-residents
- Coordinated volunteer rosters and programs focused on services for migrant workers and their families
Skills Development Program Trainer
European Union Education Foundation
12.2010 - 04.2011
- Monitored and reported students' progress with the CHEER educational program, underpinned by values of shared diversity, cultural understanding, and leadership
- Developed lesson plans, instructional materials
- Evaluated the value of the CHEER training programs to determine the achievement of desired outcomes, provide feedback to management
AOD Training Manager and Counsellor
SANCA
07.2005 - 08.2006
- Counsellor Inpatient Alcohol and Drug and After Care program
- Management of outpatient young person's Treatment and Prevention programs
- Trained probation officers, inmates, and parents affected by substance abuse by delivering Substance Abuse workshops
- Collaborated with other departments to align training programs with organisational goals and objectives
Industrial Social Worker
INCON Health
03.2005 - 08.2005
- Conducted EAP counselling, assessment and referrals
- Formulated treatment plan strategies with multidisciplinary teams to provide a comprehensive and continuous care plan
- Assisted clients in identifying resources and connecting with appropriate services
- Provided aftercare, and reviewed client outcomes as per the care plan
Social Worker
House Judea Community Shelter
02.2004 - 02.2005
- Conducted needs assessments of the homeless and facilitated access to necessary resources
- Assisted clients in identifying community resources and connecting with appropriate services
- Educated clients and families on mental health, wellness, and recovery topics
- De-escalated stressful situations through individual and family crisis interventions
Education
Cert IV - Leadership And Management
St George & Sutherland Community College
Sutherland05.2015
Master of Business Administration -
National Cheng Kung University
01.2010
Bachelor of Social Work (Honours) -
University of Stellenbosch
12.2003
Skills
- Trauma-informed care
- Assessment and Intake
- Case management
- Motivational Interviewing
- Evidence-based practices
- Risk Assessment
- Multidisciplinary team collaboration
- Documentation And Reporting
- Coaching and Mentoring
- Problem-solving and Time Management
- Client Advocacy and referrals
- Conflict Resolution
- Efficient under pressure ability to adapt to difficult situations
- Cultural competency
- Strong communication
References
References upon request
Additional Information
WWC0629284E, First Aid, NDISWC 27426206, Covid vaccinations
Certification
- Leadership Accelerator Program (Liberated Leaders), 06/2024
- Complex Needs in Homelessness (DCJ), 11/2023
- Frontline Resilience (Wounds & Wisdom), 10/2023
- Domestic and Family Violence Toolkit and Family Aware Practice (DCJ), 09/2023
- Working with men who have been sexually abused (AASW), 03/2023
- Coaching in Complex and Challenging Environments and Frontline Resilience Wounds & Wisdom, 02/2023
- Positive Approaches to Behaviour and Safer De-escalation Maybo, 02/2023
- Navigating the barriers to relationship building with Aboriginal Australians (AASW), 06/2022
- Understanding Historical Legislative Implications and Consequences on Health Outcomes for Indigenous People (AASW), 06/2022
- A Model of Art Therapy within a Preschool for Aboriginal Children (AASW), 05/2022
- The development of specific journal editorial guidelines for authors writing on Indigenous peoples (AASW), 05/2022
- What works for whom: Evidence-based social work practice (AASW), 05/2022
- AHLO Weekend service provides connection for indigenous patients during Covid-19 (AASW), 04/2022
- Bequeathed suffering mental health formulation in the context of intergenerational trauma (AASW), 03/2022
- Mentors influencing an Aboriginal woman's journey through State wardship to Social Work and Research (AASW), 03/2022
- PACTS: An innovative Primary care program Advancing Competency to Support family violence survivors (AASW), 02/2022
- Aboriginal case management as trauma therapy for all (AASW), 01/2022
- Indigenous young people leaving out of home care in Australia (AASW), 01/2022
- A Narrative Therapy approach to men's violence towards women (AASW), 11/2020
- Trauma Informed Care Women's & Girls' Emergency Centre (WAGEC), 10/2020
- Introduction to Narrative Therapy and Community Work (AASW), 09/2020
- An introduction to infant mental health and infant-led work with families (AASW), 06/2020
- Introduction to Interpersonal Psychotherapy (AASW), 06/2020
- Traditions in Transition focuses on Female Genital Cutting (AASW), 06/2020
- Mental health depression suicide and substance abuse (AASW), 05/2020
- Neuroplasticity Brain-Based Psychotherapy and MH Clinical Social Work (AASW), 03/2020
Timeline
Team Leader After Hours Specialist Homelessness Hub
The Wayside Chapel
02.2022 - 08.2024
Specialist Support Coordinator
Approved by Frankie
11.2021 - 04.2022
Clinical Operations Manager
Prestige Health Services Australia
05.2021 - 10.2021
Clinical Intake Lead
Civic Disability Services
10.2018 - 05.2021
Team Leader STA/SIL
Civic Disability Services
04.2015 - 10.2018
Volunteer Community Development Coordinator
INCLUDED
10.2011 - 11.2013
Manager and Program Coordinator Social Services
Fonshin International School
09.2011 - 01.2015
Skills Development Program Trainer
European Union Education Foundation
12.2010 - 04.2011
AOD Training Manager and Counsellor
SANCA
07.2005 - 08.2006
Industrial Social Worker
INCON Health
03.2005 - 08.2005
Social Worker
House Judea Community Shelter
02.2004 - 02.2005
Cert IV - Leadership And Management
St George & Sutherland Community College
Master of Business Administration -
National Cheng Kung University
Bachelor of Social Work (Honours) -
University of Stellenbosch
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