Summary
Overview
Work History
Education
Skills
Websites
Languages
Key Industry Experience
Career highlights
Timeline
Generic

Jean-François Dupuche

Bronte,NSW

Summary

Jean-Francois is a seasoned technology transformation and compliance senior/lead business analyst with extensive multi-industry experience acquired locally and internationally. He has spent the earlier in his career as a software developer before making the switch to business analysis, process modelling and strategy. He is a consummate Agile / waterfall methodology and BABOK practitioner who is passionate about bridging the gap between strategy and a business solution. He is adaptable, a good listener, has strong stakeholder engagement skills, brings a pragmatic approach to solving complex business problems and is a firm believer that there is always an opportunity for business process improvement to deliver a desired outcome.

Knowledgeable Senior Business Analyst and Lead Business Analyst with solid background in analyzing business processes and implementing efficient solutions. Successfully led multiple projects that optimized workflow and increased productivity. Demonstrated expertise in data analysis and stakeholder management.

Perceptive Senior Business Analyst with 25 years driving successful business processes for over 20 companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.

Experienced with data analysis, process improvement, and stakeholder engagement. Utilizes analytical skills to identify inefficiencies and recommend solutions that drive business success. Knowledge of project management principles and methodologies.

Perceptive Senior Business Analyst with 25 years driving successful business processes for financial services, insurance, telecommunication and transportation companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.

Dedicated Senior Business Analyst versed in cutting-edge business analysis techniques such as JAD and RAD requirement workshops and BPMN business process modelling. Committed proponent of applying novel approaches to traditional analytical tasks. Ready to leverage wide-ranging skills to design innovative business analysis procedures for companies' unique operational needs.

Focused Senior Business Analyst accomplished in using 6-sigma methodology to improve business procedures and streamline implementation. Vast knowledge of business best practices, regulatory standards and optimal control systems. History supporting growth and driving success.

Clever Senior Business Analyst with 25 years deriving invaluable business intelligence from novel sources. Practiced at discovering and exploiting underutilized resources to expand revenue and new business opportunities. Keen to provide unparalleled business knowledge and peerless data accuracy to accelerate business growth and enhance ongoing performance.

Proactive Senior Business Analyst with 25 years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.

Personable business professional bringing successful 10-year career in financial roles within large and fast-paced corporations.

Seasoned Business Analyst offering over 25 years of insurance, financial services, transportation and telecommunications industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Dynamic individual with hands-on experience in stakeholder engagement and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Knowledgeable Senior Business Analyst with solid background in analyzing business processes and implementing efficient solutions. Successfully led multiple projects that optimized workflow and increased productivity. Demonstrated expertise in data analysis and stakeholder management. Business analysis professional with proven track record of delivering impactful solutions for complex projects. Known for strong analytical skills and ability to translate business needs into technical requirements. Collaborative team player focused on achieving results and adapting to changing project dynamics. Professional with significant experience in business analysis, skilled in data-driven decision-making, and process optimization. Strong focus on team collaboration and delivering impactful results. Reliable in adapting to changing needs while leveraging skills in stakeholder management, requirement gathering, and strategic planning. Recognized for analytical thinking, problem-solving abilities, and effective communication. Perceptive Senior Business Analyst with 25 years driving successful business processes for insurance, financial services, telecommunication and transportation companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability. Seasoned Business Analyst offering 25 years of Telecommunications, Insurance, Financial Services and Transportation industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

20
20
years of professional experience

Work History

Senior Business Analyst (Contract)

Allianz Insurance
Sydney
02.2025 - 02.2026
  • Coordination, documentation and deployment of a cross-functional business process (including business partners) to support a claims prevention initiative in the home insurance segment
  • Co-ordination and documentation of business requirements for a digital application
  • Liaising with multiple solution delivery teams to ensure that the solution meets business objectives
  • Launched the Claims Prevention marketing initiative from scratch within 6 months

Senior Business Analyst (Contract)

SG Fleet
Pymble
09.2021 - 02.2025
  • Real time data syncing from Miles for all types of contracts (contract management) and EFM (salary packaging system)
  • Reengineered the Refinance and Contract extension business process and process automation
  • New Light Touch credit application process for lease contract formal extension with CBA
  • TAS government contract customer migration from legacy to strategic fleet management platforms

Lead Business Analyst (Contract)

IAG
Sydney
12.2019 - 09.2021
  • Insurance compliance remediation of $200m+ to 4m+ customers due to Product Disclosure Statement discrepancy with the rating engine
  • Specifications of end-to-end process improvements and business requirements for a multi-brand and multi-product customer remediation
  • Working closely with business stakeholders, legal & compliance and an external consultancy firm to achieve a user friendly customer journey
  • Development of a customer portal to automate customer responses to a call-to-action communication

Lead Business Analyst (Contract)

Toyota Financial Services Australia
St Leonards
06.2017 - 11.2019
  • Compliance business transformation in response to new responsible lending regulations
  • Specifications of business requirements and process improvements for risk based pricing and new commission plans for consumer and corporate automotive finance in response to ASIC legislative changes introduced in September 2017
  • Liaising with legal & compliance, risk, treasury, pricing, Equifax (credit bureau), Finity (actuaries responsible for rating algorithm) and PEGA developers (software vendor for the new loan origination application) to ensure that the solution meets all requirements
  • Fleet Management solution (Sofico’s MILES) performance enhancement, new system interfaces for Telematics, infringement & toll management and a major vendor software upgrade to bring Miles to a supported version
  • AGILE BA in a new loan origination solution using the PEGA platform including quotation through to loan settlement
  • Business functional architecture for Customer Retention transformation using actuarial modelling to increase retention rate from single to double digits
  • Business functional architecture for a corporate-wide procurement transformation with a primary business objectives to reduce risk, fraud and cost

Lead Business Analyst HFC Operations (Contract)

NBN
North Sydney
01.2016 - 06.2017
  • HFC network end-to-end support matrix including all maintainable assets, key accountability, spares & tools requirements, field technician support, Operational Level Agreements
  • Technical specification for an egress detection solution and Optical Node split
  • Technical specification for a spectrum management solution
  • Specification and deployment of an Order Management solution for the Performance and Capacity team (AGILE) using the Appian platform

Senior Business Analyst (Contract)

Optus
Macquarie Park
07.2015 - 01.2016
  • Business process modelling including detailed work instructions for service activation, hardware ordering, commissions reporting and payment, service assurance for SMB satellite products: mobile satellite THURAYA, satellite broadband
  • Review of user stories and solution design ServiceNow & Salesforce (AGILE)
  • Training material development and end user training
  • Change management and dealer communications
  • User acceptance testing management, fault detection, reporting and resolution

Senior Business Analyst (Contract)

Transport for NSW
Chippendale
02.2013 - 06.2015
  • Business Requirements management and implementation plans for the retirement of legacy ticketing systems
  • Root cause analysis and recommendations for the improvement of crowd management at major train stations
  • Functional Requirements Specifications for new OPAL ticketing gates and Cashless Loading Devices
  • Change management and business processes modelling for the operational transition and migration from legacy to OPAL ticketing systems
  • Transport shops business process modelling
  • Disaster Recovery Plan for Ticketing Operations
  • Gate management training of station attendants for a new Gate Access Computer (GAC) system at 52 stations
  • Entitlement based concession Opal card deployment

Senior Business Analyst (Contract)

Sydney Trains
Burwood
01.2011 - 12.2012
  • Responsible for the requirements specifications in a major RFT for the maintenance of trains, including inventory management and logistics solution
  • Deployment of ARCHIBUS in Property Division. This is a facilities management solution for the management of all of RailCorp’s property portfolio, including buildings, railway corridor, stations, leases

Business Solution Analyst (Contract)

Telstra
Parramatta
04.2009 - 12.2010
  • My role was to work in close collaboration with Telstra Product Management on all wireless product initiatives from idea development all the way through solution deployment (AGILE) and product launch. This involved conducting workshops to gather business requirements, coordinating and reviewing solution architecture/design, assisting in preparation of the business case, vendor management, test management, solution deployment, business process modelling and training. During the design and build phase, an impact assessment of the existing wireless network was carried out and appropriate capacity planning put in place to cater for marketing forecast.
  • A Facebook application for purchasing and maintenance of Caller Tones by consumer customers
  • An emergency executive communication tool for company executives called WHISPR, which enables instant communication via multiple means such as SMS, voice, RSS, email using templates and a database of recipient maintained on a hosted server
  • Enterprise connection manager for wireless broadband which enables various types of devices to be connected seamlessly via a universal user interface
  • E-Health initiative whereby a patient’s vital signs (e.g. Blood sugar, heart rate) can be monitored remotely using a terminal connected to a server via the wireless network

Senior Business Analyst

AAPT – PowerTel
Glebe
08.2008 - 12.2008
  • The merger of AAPT and PowerTel resulted in duplicate business support systems, including billing platforms. My role involved documenting the ‘As is’ business processes across all functional areas of Gen-I, an ICT company belonging to TCNZA and AAPT. I was responsible for business requirements specifications of Gen-I billing of the customer base migration from the old billing system, Mega/TBS to the strategic billing environment, Kenan. I coordinated business process workshops for all functional areas (including order management, service/network provisioning, billing, revenue assurance, fault management, customer service and general reporting). I assisted the solution architect in formulating the solution design and cost estimate for the Gen-I customer migration.

Lead Business Analyst

Alcatel-Lucent Australia (Nokia)
Alexandria
12.2005 - 08.2008
  • As lead business analyst on Telstra’s prepaid billing platform replacement, I was responsible for consulting with Telstra business representatives for the requirements management, mobile product configuration. I documented the requirements via workshops and one-on-one meetings within Telstra management and product SME’s. I liaised with Alcatel’s solution architects and software development teams to ensure that the proposed solution would satisfy all the business needs. I acted as the single point of contact between Telstra and Alcatel-Lucent.
  • I conducted pre-sales workshops for bids in the Asia-Pacific market and coordinated various demonstration sessions of Alcatel’s IN solution for prospective clients.

Education

Data Processing Management -

The Institute of Data Processing Management
London

Bachelor of Business - Computing & Information Mgmt.

UWS Macarthur

Masters Business Information Technology - undefined

University of Southern Queensland
Toowoomba

IIBA member - undefined

Skills

  • Business analysis (end-to-end), requirements management, business transformation, Business Case
  • Business process modelling and optimisation
  • Organisational Change and training assistance
  • Excellent Time management
  • Test coordination and hands on testing
  • Excellent interpersonal skills and ability to motivate or influence others
  • Strong Stakeholder engagement and negotiation skills
  • Vendor liaison and engagement
  • Engagement with solution architects and technical resources during design and development stages
  • Assumptions, Risks and Issues planning
  • AGILE, waterfall and hybrid SDLC methodologies
  • Complex multi-systems projects: transformation,
  • Regulatory compliance
  • Product development
  • Compliance initiatives
  • Remediation initiatives
  • Change management
  • User documentation
  • User manuals
  • End User Training

Languages

English
French

Key Industry Experience

  • Telecommunications
  • Insurance
  • Transportation
  • Automotive Finance
  • Vehicle Leasing

Career highlights

  • 1. Lead BA for a new loan origination system with risk based pricing at Toyota Finance
  • 2. Lead BA for Mobile Number Portability at Optus
  • 3. Lead BA for Telstra’s prepaid platform replacement
  • 4. Lead BA for regulatory remediation ($200m+) at IAG
  • 5. Specification and deployment of new Opal devices across the TfNSW network

Timeline

Senior Business Analyst (Contract)

Allianz Insurance
02.2025 - 02.2026

Senior Business Analyst (Contract)

SG Fleet
09.2021 - 02.2025

Lead Business Analyst (Contract)

IAG
12.2019 - 09.2021

Lead Business Analyst (Contract)

Toyota Financial Services Australia
06.2017 - 11.2019

Lead Business Analyst HFC Operations (Contract)

NBN
01.2016 - 06.2017

Senior Business Analyst (Contract)

Optus
07.2015 - 01.2016

Senior Business Analyst (Contract)

Transport for NSW
02.2013 - 06.2015

Senior Business Analyst (Contract)

Sydney Trains
01.2011 - 12.2012

Business Solution Analyst (Contract)

Telstra
04.2009 - 12.2010

Senior Business Analyst

AAPT – PowerTel
08.2008 - 12.2008

Lead Business Analyst

Alcatel-Lucent Australia (Nokia)
12.2005 - 08.2008

Bachelor of Business - Computing & Information Mgmt.

UWS Macarthur

Masters Business Information Technology - undefined

University of Southern Queensland

IIBA member - undefined

Data Processing Management -

The Institute of Data Processing Management
Jean-François Dupuche