Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jean Garland

Perth,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude, even when working within a time pressured environment. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Senior Personal Banker

ANZ
07.2023 - 03.2024
  • Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
  • Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
  • Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers'' interests.
  • Enhanced customer satisfaction by providing personalized banking solutions and prompt service.
  • Mentored junior personal bankers, sharing industry knowledge and best practices for career development.
  • Improved client retention rates by maintaining open lines of communication and addressing concerns promptly.
  • Located and pre-qualified customers for mortgages.
  • Participated in ongoing training programs to stay up-to-date on industry developments and enhance professional growth.
  • Managed a large pipeline of loans efficiently, prioritizing tasks based on deadlines and client needs.
  • Collaborated with underwriters to resolve complex loan scenarios, resulting in successful funding of loans.
  • Conducted thorough analyses of applicants'' financial status, credit, and property evaluations to determine loan feasibility.
  • Boosted customer satisfaction by providing tailored mortgage solutions and exceptional service.
  • Assisted clients in understanding the mortgage process, addressing concerns, and making informed decisions.

Health and Safety Branch Delegate

ANZ
01.2023 - 03.2024
  • Complied with health and safety regulations.
  • Maintained high level of health and safety standards.
  • Complied with health and safety standards during work operations.
  • Enforced health and safety protocols to promote safe working environment.
  • Ensured compliance with company standards regarding health and safety protocols.
  • Maintained clean workspaces, ensuring compliance with health and safety standards.
  • Kept kitchen up to code for health and safety inspections.
  • Provided health and safety training to employees regarding safety protocols.

Banking Consultant

ANZ
01.2022 - 07.2023
  • Extended and sustained relationships with customers to maintain and grow business.
  • Communicated lending decisions to customers.
  • Managed high volumes of transactions accurately under tight deadlines, ensuring client satisfaction while maintaining operational efficiency.
  • Educated customers on available products and services, enabling informed decision-making and heightened satisfaction levels.
  • Actively sought feedback from customers regarding their banking experiences, implementing improvements based on their valuable input.
  • Handled sensitive customer data with discretion, adhering to privacy regulations and fostering trust among clientele.
  • Mitigated potential risks by diligently monitoring accounts for fraudulent activity or discrepancies while working closely with security teams when necessary.
  • Streamlined banking processes for increased efficiency and accuracy through regular audits and compliance checks.
  • Collaborated with team members to meet branch targets, establishing strong relationships for a cohesive work environment.
  • Balanced teller drawers and ATM cash.
  • Opened, closed, and updated accounts for customers.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Provided advice on different bank products and financial options.

Recruitment Consultant

Hays
03.2021 - 12.2021
  • Enhanced the company''s reputation by ensuring a positive candidate experience throughout the entire recruitment process.
  • Achieved high retention rates by placing candidates in roles that aligned with their skills, interests, and long-term career goals.
  • Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
  • Continuously monitored industry trends to stay current on market conditions affecting talent acquisition strategies.
  • Operated and maintained applicant tracking and candidate management systems.
  • Implemented innovative methods for engaging passive candidates, leading to an increase in qualified applicants for hard-to-fill roles.
  • Increased candidate placements by developing and implementing targeted recruitment strategies.
  • Screened and interviewed candidates to evaluate potential employees' qualifications.

Sampling Technician

Westland Milk Products
02.2020 - 03.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Maintained documentation on tests performed in lab.
  • Documented information by maintaining daily logs and equipment record books.
  • Performed routine lab and department maintenance to keep area clean and orderly.
  • Trained new associates in laboratory procedures and standards.

Retail Sales Assistant

Glassons Ltd
10.2018 - 02.2020
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
  • Improved store appearance with effective merchandising and creative displays.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.

Private Nanny

Private Home
03.2017 - 02.2019
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Implemented daily routines for optimal child development and created a structured environment.

Shop Assistant

Foursquare Supermarket
09.2015 - 10.2018
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Helped managers with daily checklists and last-minute requirements.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Assisted in training new hires on store procedures, policies, and product knowledge.

Calf Rearer

Cranley Farm Limited
09.2018 - 09.2018
  • Increased calf survival rates by implementing proper feeding and nutrition protocols.
  • Enhanced overall herd health through regular monitoring of calves for illnesses and timely medical intervention.
  • Ensured high-quality milk replacer usage in accordance with industry standards, resulting in better weight gain for calves.
  • Developed a safe and clean environment for the calves by regularly sanitizing living quarters to prevent disease outbreaks.
  • Conducted thorough assessments of newborn calves, including navel care procedures to prevent infections or complications postbirth.
  • Reduced labor costs by streamlining daily tasks such as feeding, cleaning, and medical checks.

Education

Bachelor of Commerce - Management, Human Resource Management, Marketing

University of Canterbury, New Zealand
Christchurch, New Zealand
11.2019

NCEA Level 1, 2 And 3 -

Nelson College For Girls
Nelson, New Zealand
12.2015

Skills

  • Administration
  • Database Administration
  • Document Management
  • Calendar Management
  • MS Office
  • Positive Attitude
  • Customer Service
  • Attention to Detail
  • Cash Handling
  • Data Confidentiality
  • Relationship building and management
  • Loan application expertise
  • Mortgage Knowledge
  • Banking Policies and Procedures]

Languages

engl
Native or Bilingual

Timeline

Senior Personal Banker

ANZ
07.2023 - 03.2024

Health and Safety Branch Delegate

ANZ
01.2023 - 03.2024

Banking Consultant

ANZ
01.2022 - 07.2023

Recruitment Consultant

Hays
03.2021 - 12.2021

Sampling Technician

Westland Milk Products
02.2020 - 03.2021

Retail Sales Assistant

Glassons Ltd
10.2018 - 02.2020

Calf Rearer

Cranley Farm Limited
09.2018 - 09.2018

Private Nanny

Private Home
03.2017 - 02.2019

Shop Assistant

Foursquare Supermarket
09.2015 - 10.2018

Bachelor of Commerce - Management, Human Resource Management, Marketing

University of Canterbury, New Zealand

NCEA Level 1, 2 And 3 -

Nelson College For Girls

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