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Jean Gilbert

0435219578
Brisbane,QLD

Work History

Aged Care Worker

The Salvation Army Aged Care Plus
  • Transported clients to and from medical appointments with safety and efficiency.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Increased resident satisfaction ratings through a consistent focus on effective communication and empathetic caregiving.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Remained alert to problems or health issues of clients and competently responded.
  • Provided emotional support to families during difficult times, offering reassurance and guidance.
  • Scheduled and accompanied clients to medical appointments.
  • Completed regular check-ins and progress report for each client.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Ensured timely completion of required documentation, maintaining accuracy in medical records management systems.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Enhanced residents'' quality of life by providing compassionate and attentive care.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Received consistent positive feedback from residents and their families due to exceptional care delivery.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Contributed to a positive team culture by fostering open communication and collaboration among colleagues.
  • Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
  • Assisted patients with self-administered medications.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Liaised effectively with multidisciplinary teams, ensuring comprehensive care coordination for each resident.
  • Collaborated with healthcare professionals to develop personalized care plans for each resident.
  • Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Monitored and assisted residents through individual service plans.
  • Promoted social interaction for isolated seniors through engaging group activities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Facilitated smooth transitions between shifts by providing detailed handover reports on residents'' progress and needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Recorded status and duties completed in logbooks for management.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Assisted residents with daily living tasks, promoting independence and dignity.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Gained strong leadership skills by managing projects from start to finish.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Provided professional services and support in a dynamic work environment.
  • Self-motivated, with a strong sense of personal responsibility.

Housekeeping Supervisor

The Park Hotel
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Developed and implemented staff recognition programs to motivate and reward employees.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Coordinated cross-departmental projects with other supervisors in order to enhance overall hotel operations and guest satisfaction.
  • Evaluated employee performance and developed improvement plans.
  • Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Established and enforced safety protocols and guidelines for staff.
  • Increased employee performance through effective supervision and training.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Completed schedules, shift reports, and other business documentation.
  • Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Provided professional services and support in a dynamic work environment.

Childcare Educator

Eharmony Family Daycare
  • Supported students in developing self-esteem and self-confidence.
  • Continuously updated knowledge on best practices through professional development workshops and training sessions for consistent improvement in teaching methodologies.
  • Assessed student progress and provided feedback on educational development.
  • Gathered materials and resources to prepare for lessons and activities.

Education

Certificate III In Aged Care And Home Comunity Care - 03/2014

Medical Administration Training
Strathpine, QLD

College Of Business Management - Business Management

Lyceum College Subic Bay Philippines
Philippines

Diploma Of Earlychildhood Education And Care - 09/2016

Auswide Training Solution
Brisbane, QLD

Skills

  • Diet and Nutrition
  • Indirect Patient Care
  • Dependable and Responsible
  • Meal Planning and Preparation
  • Service Documentation
  • Basic Housekeeping
  • Laptop and Tablet Operation
  • Condition Monitoring
  • Progress Documentation
  • Resident Care Partner
  • Childcare experience
  • Resident Care Associate
  • Elderly Exercise Programs
  • Direct Patient Care
  • Medication Administration
  • Personal Care Worker (PCW)
  • Pressure area care
  • Documentation
  • Compassionate communication
  • Caring Companionship
  • Attentive to People
  • Problem Identification
  • First aid and safety
  • Fast Learner
  • Team Collaboration
  • Bathing Assistance
  • Clear Communication
  • Heavy Lifting
  • Flexible Schedule
  • Patient Care
  • Patient Companionship
  • Flexible schedule and availability
  • Spreadsheet Management
  • Care plan assessment
  • Client Records Management
  • Time Management
  • Bedside Care
  • Household Cleaning
  • COVID-19 Safety Policies
  • Incident Reporting
  • Complex Problem-Solving
  • Cooking meals
  • Personal Care Worker
  • Oral hygiene maintenance
  • Toileting support
  • Multitasking and Organization
  • Ability to Lift
  • ADL Assistance
  • Client satisfaction
  • Elderly Care
  • Client Transportation
  • Dementia Care
  • Travel administration
  • Records Maintenance
  • Needs Assessment
  • Language Fluency
  • Client Documentation
  • Quality Program Protocols
  • Supporting Daily Living Needs
  • Patient and Caregiver Education
  • Medical Reminders
  • Community Integration
  • General Housekeeping
  • Household Chores
  • Care Plan Assessment
  • Housekeeping Duties
  • Mobility Support
  • Grocery Shopping
  • Companionship and Emotional Support
  • First Aid and Safety
  • Word Processing
  • Community Activities
  • Verbal and Written Communication Skills
  • Clinical Quality Program Standards
  • Status Updates
  • Compassionate Communication
  • Dining Room Support
  • Ironing Clothing
  • Meal Assistance
  • PPE Usage
  • Strong Ethics
  • Patient Management
  • Household Management
  • Respectful and Compassionate
  • Medication and Appointment Reminders
  • Patient Assessments
  • Resident Empowerment
  • Bedsore Prevention
  • Clean Living Spaces
  • Deliver Exceptional Care
  • Educational Strategies
  • Healthy Eating
  • Progressive Care
  • Personal Care Assistance
  • Review Cases
  • Developing Client Trust
  • Sanitizing Surfaces
  • Bathing and Dressing
  • Continuous Development
  • Promotional Support
  • Client Requirements
  • Communication Assistance
  • First Aid Certification
  • Vitals Monitoring and Documentation

Certification

  • PCW - Personal Care Worker
  • PCA - Personal Care Aide
  • Area of certification, Company Name - Timeframe
  • Certified Job Title, Company Name - Timeframe
  • Area of certification Training - Timeframe
  • Area of expertise License - Timeframe
  • Licensed Job Title - Timeframe

Languages

Tagalog and english
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview

1
1
Certificate

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Aged Care Worker

The Salvation Army Aged Care Plus

Housekeeping Supervisor

The Park Hotel

Childcare Educator

Eharmony Family Daycare

Certificate III In Aged Care And Home Comunity Care - 03/2014

Medical Administration Training

College Of Business Management - Business Management

Lyceum College Subic Bay Philippines

Diploma Of Earlychildhood Education And Care - 09/2016

Auswide Training Solution
Jean Gilbert0435219578