Summary
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Jean Mukucha

Melton South,Victoria (VIC)

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Customer Service Representative

Absolute Domestics
06.2019 - 06.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

No Degree - Building Construction Technology

RMIT University
Melbourne, VIC
11.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Money handling abilities
  • Customer satisfaction measurement
  • Team Development
  • Sales expertise
  • Process Optimization
  • Key holder experience
  • Shipping and Logistics
  • Store maintenance

Languages

Swahili
Native or Bilingual
French
Limited Working
English
Full Professional

Timeline

Customer Service Representative

Absolute Domestics
06.2019 - 06.2019

No Degree - Building Construction Technology

RMIT University
Jean Mukucha