- Cooking
- Horseback Riding
- Dancing
- Music
- Baking
- Reading
Jean Tranter
Thornlie,Australia
Summary
Reservations professional with solid expertise in managing bookings and customer interactions. Demonstrated ability to coordinate seamlessly with teams, adapt to shifting priorities, and deliver results. Skilled in using reservation software, handling customer inquiries, and optimizing schedules for efficiency. Known for reliability and proactive approach to problem-solving.
Knowledgeable Reservations Coordinator with background in managing booking systems and improving customer satisfaction. Successfully coordinated reservations and addressed client needs efficiently. Demonstrated expertise in communication and problem-solving.
Professional hospitality specialist with extensive experience in coordinating reservations and ensuring customer satisfaction. Known for collaborative teamwork and achieving results through adaptability and reliability. Proficient in using reservation software and providing exceptional customer service.
Experienced with managing reservation systems to optimize booking efficiency. Utilizes effective communication to resolve customer inquiries and enhance service quality. Track record of adapting to dynamic environments and delivering seamless customer experiences.
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offer 10+ years of experience in Reservations.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
29
29
years of professional experience
Work History
Reservations Co-Ordinator
Nexus Airlines
04.2023 - Current
- Set Up of all reservations procedure & learning new system (Takeflite) from scratch since launch date 10 July 2023
- Increased overall efficiency by training new team members on best practices in reservations management.
- Provided exceptional service to VIP clients by ensuring their unique needs were met during the reservation process
- Coordinated group reservations
- Improved customer satisfaction ratings by promptly addressing concerns and providing personalized assistance throughout the booking process.
- Maintained accurate guest records through diligent data entry and consistent database management practices.
- Optimized inventory allocation by regularly reviewing availability reports and adjusting strategies accordingly.
- Streamlined reservations processes by implementing efficient booking procedures and optimizing software usage.
- Developed strong relationships with clients, leading to increased repeat bookings and positive word-of-mouth referrals.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Produced and shared customer service reports to support management decision-making.
Employment Coach
Workskil Cannington
03.2022 - 05.2023
- Programs used Amodo/ESCN
- Support a caseload of job seekers by routine contact, thorough assessment, developing and updating a suitable Job Plan and move them to employment
- Refer to job seekers to external and internal services to improve vocational capacity and reduce non-vocational issues
- Provide a professional matching service to job seekers, including dealing with enquiries in an efficient and timely manner, referral to suitable vacancies and providing accurate and constructive feedback to job seekers
- Work with job seekers to prepare and maintain quality resumes (including checking validity of references) and where appropriate, refer resumes to the centralised resume writing team
- Work with job seekers to prepare job applications for relevant employment opportunities and support other job search activities both individually and in groups
- Identify employment opportunities and seek to secure outcomes through referral, advocacy and reverse marketing
- Prepare job seekers referred to vacancies and educate them on employer expectations, which may include utilising internal and external complementary services to advance job readiness
- Liaise with the Contact Administration Centre with regard to job seekers matters (e.g
- Non-compliance)
- Support the centralised Post Placement Support Team as required, improving the likelihood of converting placements to employment outcomes
- Ensure administration requirements are accurate and up to date within reasonable timeframes
- Adhere to applicable contractual guidelines
- Provide reports and other information to management as required
- Work with other employees within the organisation to maximise placements and outcomes
- Participate in a team environment including activities or projects, sharing skills and knowledge and learning from others
- Adhere to the Quality and Safety Management System and assist with continuous improvement activities
Function Co-Ordinator/Reservations/Front Office Supervisor
Quality Ambassador Hotel Perth & Comfort Inn & Suites Goodearth
05.2016 - 04.2022
- Programs used Opera Cloud/Opera
- All aspects of the Function bookings and running of Functions
- Organising staff
- Microsoft Word and Excel
- Responsible for all incoming calls and people coming into the hotel
- Telephone sales
- Accommodation bookings (including email)
- Dealing with complaints
- Typing and filing
- Postage
- Security
- Shop sales
- Stocking and ordering
- General cleaning duties
Night Manager/Front Office Supervisor
THE RICHARDSON HOTEL & SPA
09.2007 - 12.2009
- Programs used Guest Centrix System, Microsoft Word and Excel
- Responsible for all incoming calls and people coming into the hotel
- Telephone sales
- Accommodation bookings (including email)
- Dealing with complaints
- Typing and filing
- Postage
- Security
- End of day auditing
- Managing accounts
- Company invoicing
- Rostering staff
- End of month rollover
- General cleaning duties
Night Audit/Front Office Supervisor
THE SEBEL RESIDENCE EAST PERTH
11.2004 - 09.2007
- Programs used OPERA AND OPERA EXPRESS System, Internet, Microsoft Word and Excel
- Responsible for all incoming calls and people coming into the hotel
- Telephone sales
- Accommodation bookings (including email)
- Dealing with complaints
- Typing and filing
- Postage
- Security
- End of day auditing
- Managing accounts
- General cleaning duties
Receptionist/Night Audit/Relief Supervisor
ASCOT QUAYS
06.2003 - 11.2004
- Programs used PORTFOLIO System, Internet, Microsoft Word and Excel
- Responsible for all incoming calls and people coming into the hotel
- Telephone sales
- Accommodation bookings (including email)
- Dealing with complaints
- Typing and filing
- Postage
- Security
- End of day auditing
- Managing accounts
- General cleaning duties
- Functions Waitress: Silver service – Fine Dining, bar service, ordering, cashiering
Receptionist
THE RED CASTLE HOTEL
01.1999 - 06.2003
- Responsible for all incoming calls and people coming into the hotel
- Telephone sales
- Balancing of daily and monthly revenue
- Accommodation bookings
- Typing and filing
- Competent on Microsoft Word and Excel
- Paying of monthly company invoices
- Banking of daily revenue
- General cleaning duties
- Waitress: Silver service – Fine Dining, ordering, cashiering
- Relief Assistant Manager: Bar and Restaurant Supervisor, ordering stock, stock-take, till operator, hotel banking/postage, general cleaning duties
Receptionist
THE ASCOT INN
01.1996 - 01.1999
- Switchboard operations
- Daily Revenue
- Telephone sales
- Accommodation bookings
- Typing and filing
- General cleaning duties
- Bistro and Functions Waitress: table service, customer service, cashiering, kitchen assistance, staff training and supervision, preparation of functions and bistro table-settings, general cleaning duties
- Acting Functions Manager: booking and taking inquires of functions, conferences, weddings etc, rostering staff, ordering tablecloths, audio equipment etc
Education
Course in Liquor Licensing and Provide Responsible Service of Alcohol -
CLUBS WA
07.2008
Senior First Aid Course -
ST JOHN AMBULANCE AUSTRALIA
07.2008
Certificate of Secondary Education - Year 10
FORRESTFIELD SENIOR HIGH SCHOOL
01.1995
Hospitality Studies - Food and Beverage Service, Interpersonal Skills, Hospitality Law/Industrial Relations, Customer Relations, Occupational Safety and Security, Bar and Service of Drinks, Restaurant – Preparation and Service, Wine and Wine Service, Bottle Shop Operation and Service, Cellar Operation
MIDLAND SKILLSHARE
01.1995
Skills
- Reservation Software Expertise
- Data entry proficiency
- Travel industry knowledge
- Guest Relations
- Payment Processing
- Upselling strategies
- Calendar Management
- Telephone reservations
- Customer Engagement
- Phone Etiquette
- Telephone reception
- Reservation software
- Call Control
- Record preparation
- Customer reservations
- Takeflite for reservations
- Teamwork and Collaboration
- Quick Thinking
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Team Leadership
- Creative Thinking
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Detail Oriented
- Relationship Building
- Phone and Email Etiquette
- Microsoft Office
- Flexible Schedule
- Passenger Assistance
- Data Entry
- Task Prioritization
- Self Motivation
- Product Knowledge
- Interpersonal Skills
- Conflict Resolution
- Computer Literacy
- Documentation
- Complaint Handling
- Professionalism
- Interpersonal Communication
- Documentation And Reporting
- Staff Training
- Record-keeping
- Time management abilities
- Continuous Improvement
- Issue Resolution
- Adaptability
- Written Communication
- Crisis Management
- Telephone Etiquette
- Professional Demeanor
- Problem-solving aptitude
- Reservation Confirmation
- Invoice Preparation
- Special Needs Assistance
- Sabre Software
- Corporate Travel
Licensesandtickets
National Police Clearance
Licence
E Class
Personal Information
- Date of Birth: 02/09/76
- Nationality: Australian
Trainingandeducation
- 07/01/08, CLUBS WA, Completed Course in Liquor Licensing and Provide Responsible Service of Alcohol
- 07/01/08, ST JOHN AMBULANCE AUSTRALIA, Completed Senior First Aid Course
- 01/01/95, MIDLAND SKILLSHARE, Completed 6 week course; Hospitality Studies, Food and Beverage Service, Interpersonal Skills, Hospitality Law/Industrial Relations, Customer Relations, Occupational Safety and Security, Bar and Service of Drinks, Restaurant – Preparation and Service, Wine and Wine Service, Bottle Shop Operation and Service, Cellar Operation
- FORRESTFIELD SENIOR HIGH SCHOOL, Certificate of Secondary Education, Year 10
Interests
Personalreferees
- Tamara Goode, 0419 592 436
- Jennifer Westover, 0432 798 343
Timeline
Reservations Co-Ordinator
Nexus Airlines
04.2023 - Current
Employment Coach
Workskil Cannington
03.2022 - 05.2023
Function Co-Ordinator/Reservations/Front Office Supervisor
Quality Ambassador Hotel Perth & Comfort Inn & Suites Goodearth
05.2016 - 04.2022
Night Manager/Front Office Supervisor
THE RICHARDSON HOTEL & SPA
09.2007 - 12.2009
Night Audit/Front Office Supervisor
THE SEBEL RESIDENCE EAST PERTH
11.2004 - 09.2007
Receptionist/Night Audit/Relief Supervisor
ASCOT QUAYS
06.2003 - 11.2004
Receptionist
THE RED CASTLE HOTEL
01.1999 - 06.2003
Receptionist
THE ASCOT INN
01.1996 - 01.1999
Senior First Aid Course -
ST JOHN AMBULANCE AUSTRALIA
Certificate of Secondary Education - Year 10
FORRESTFIELD SENIOR HIGH SCHOOL
Hospitality Studies - Food and Beverage Service, Interpersonal Skills, Hospitality Law/Industrial Relations, Customer Relations, Occupational Safety and Security, Bar and Service of Drinks, Restaurant – Preparation and Service, Wine and Wine Service, Bottle Shop Operation and Service, Cellar Operation
MIDLAND SKILLSHARE
Course in Liquor Licensing and Provide Responsible Service of Alcohol -
CLUBS WA
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