Jean Wang
Brisbane,QLD
Summary
Logical professional with many years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware.
Overview
7
7
years of professional experience
Work History
Systems Analyst
XJ GROUP.China
08.2017 - 01.2019
- Collaborated with stakeholders to ensure the successful implementation of systems projects.
- Worked closely with IT teams to ensure proper integration between systems platforms.
- Conducted research on emerging technologies and provided recommendations for upgrading existing systems.
- Provided training sessions for end users on how best utilize the company's systems.
- Identified areas for improvement in current systems architecture and proposed strategies for optimization.
- Assessed customer needs through surveys, interviews, focus groups. in order to develop customized solutions that meet their business objectives.
- Resolved escalated issues from help desk personnel related to system functionality.
- Provided support for end users in troubleshooting system issues.
- Developed technical documentation such as flowcharts, diagrams, and process maps.
- Developed and managed project plans while providing status updates to management.
Business Analyst
Kunming Enersun. China
Gunning
05.2012 - 03.2017
- Prepared concise documentation capturing insights from stakeholder meetings and workshops.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Analyzed existing systems and processes to identify areas of improvement.
- Presented complex technical concepts in clear manner suitable for non-technical audiences.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Safeguarded project schedules and finances through meticulous monitoring of milestones, deliverables, and tasks.
- Translated user needs into actionable IT team items.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
Education
Advanced Programming
TAFE QLD
Brisbane, QLD12-2024
Master of Science - Computer And Information Sciences
Korea University
Seoul, Korea01-2012
Bachelor of Science - Management Information Systems
North University of China
Taiyuan, Shanxi, China07-2009
Skills
- Software development life cycle
- End-user support
- Object-Oriented Programming
- Problem-Solving
- Self Motivation
- Time Management
- Database Design
Timeline
Systems Analyst
XJ GROUP.China
08.2017 - 01.2019
Business Analyst
Kunming Enersun. China
05.2012 - 03.2017
Advanced Programming
TAFE QLD
Master of Science - Computer And Information Sciences
Korea University
Bachelor of Science - Management Information Systems
North University of China
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