Summary
Overview
Work History
Education
Skills
Timeline
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Jean Wills

Toowoomba

Summary

Compassionate Mental Health Support Worker at Arafmi, skilled in crisis intervention and psychosocial rehabilitation. Enhanced patient outcomes through effective medication monitoring and empathetic support, fostering trust and safety. Recognized for de-escalation techniques and individualized service plans, ensuring clients achieved personal goals while maintaining dignity and independence.

Overview

15
15
years of professional experience

Work History

Mental Health Support Worker

Arafmi
07.2017 - 07.2025
  • Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
  • Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
  • Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
  • Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
  • Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
  • Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
  • Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
  • Improved patient outcomes with accurate documentation of mental health symptoms and progress.

Personal Care Worker

Anglicare
03.2010 - 01.2018
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
  • Enhanced client satisfaction by providing personalized care and attention to their daily needs.
  • Facilitated transportation for clients to attend appointments, social events, or run errands as needed.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients in maintaining independence with assistance in mobility and ambulation.
  • Demonstrated respect for client privacy through discreet handling of sensitive information entrusted during care delivery.
  • Provided compassionate companionship to clients, engaging in meaningful conversations and activities.

Education

High School Diploma -

Wells Blue School
Wells England
04-1971

Skills

  • Medication monitoring
  • Social skills training
  • Self-care techniques
  • Psychosocial rehabilitation
  • Individualized service plans
  • De-escalation techniques
  • Residential support
  • Anger management
  • Intake assessment

Timeline

Mental Health Support Worker

Arafmi
07.2017 - 07.2025

Personal Care Worker

Anglicare
03.2010 - 01.2018

High School Diploma -

Wells Blue School

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Jean Wills