Jean Wright
Yorkeys Knob,QLD
Summary
Results-driven at with track record of excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in Customer Service and administration terminology, products and services to effectively address and respond to public and personnel inquiries. Communicative Finance Administration and Purchasing offering 18-year background providing support for corporate decision-makers. Meticulous individual with demonstrated success in process improvements and procedural adherence to achieve company and client objectives. Tech-savvy individual with in-depth knowledge of various software and Corporate applications. Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrator
Cloncurry Shire Council
Cloncurry, QLD
06.2022 - 12.2023
- Drafted monthly operation summaries, identified cost savings and communicated results to regional managers.
- Initiated vital financial processes by setting up vendor information and payment structures, defining operational expenses, managing bank accounts and reconciling accounts.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Packaged financial agreements through cross-functional collaboration with controller and title clerk.
- Identified interest rates and loan terms by reviewing and analyzing client credit.
- Analyzed spending and reviewed partnerships to restructure procedures and policies to guide business improvements.
- Advised senior management regarding clients in assorted industry sectors.
- Leveraged market trends and industry surveys to compile data for exploring revenue generating and growth opportunities.
- Developed business systems and structures to enhance accounting and financial duties.
- Collaborated with team members to develop financial reporting package for department.
- Delivered extensive coaching in financial processes and procedures to both newly hired and existing employees.
- Assessed client needs and developed specific strategies to establish financial capabilities.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
- Mitigated financial discrepancies, accurately monitoring payroll, credit card purchases, invoicing and budgeting.
- Mitigated financial discrepancies by accurately managing bank account transactions, Star builder system journal entries, A/P and A/R.
- Executed on-time and under-budget project management on complex issues for senior leadership.
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
- Kept software updated with latest patches to prevent unauthorized access.
- Evaluated employee job performance and motivated staff to improve productivity.
- Attended yearly leadership meetings to network with industry professionals and source cost-saving workman's compensation and insurance policy solutions.
- Studied existing procedures and policies to offer optimal leadership to employees and operations when standing in for absent managers.
- Strengthened product branding initiatives and coordinated effective marketing campaigns.
- Automated office operations, managed client correspondence and tracked records.
- Inputted customer data into system, safeguarding financial and personal information to avoid breaches.
- Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
- 2018 - Cook Town Shire Council Keeping track of all payments and expenditure, including purchase orders, invoices statements.
- Reconcile and process contract work orders, Draft and revision of tender documents Draft and revision of contract documents Mediate with suppliers, as required for reconciliation of contractor invoices.
- Raise adjustment notes Integrate contractor invoices to purchase orders Prepare requisition with 3 quotes Prepare purchase order to supply Variations to job order Mediate with suppliers and contractors Delivery dockets / service orders, adjustment notes Calculate to avoid discrepancies for EOM claim Ensure management authorizations for all orders and variations Manage and maintain flights for R & R, car hire, hotel accommodation Ensure all bookings were made well in advanced of the required time frames Cab Charge maintenance and reconciliation Administration support to Safety Officer Conduct responsibility for identifying hazards Daily banking Reconcile petty cash Reconcile corporate credit cards Reconcile fuel cards Reimbursement of management and staff expenses, Permits and Licences Maintain vehicle and keys registers Monitor and maintain all insurances, renewals, certifications, services and calibrations for daily operations 2017 - Jedaha Engineering Pty Ltd Processed through company software accounting package Invoices recorded to Excel spread sheet for facilitation of EOM reports and job costing Mediate with suppliers for reconciliation Raise adjustment notes Integrate invoices to purchase orders Requisition to 3 quotes Purchase Order to supply Variation to Job Order Mediate with suppliers and contractors Variation Orders, delivery dockets / service orders, adjustment notes Calculate to avoid discrepancies for eom Ensure management authorizations for all orders and variations Management meetings Toolbox meetings Safety meetings Ensure expedition and circulation of newsletters, memos and signage Raise requisition and submit documents for coordination of Job Orders Generate job numbers gathering required information for data entry Ensure management authorisations Schedule progress payments as required Variations to orders adapting modifications to original orders Act as point of contact through to completion of works Manage and maintain flights for R & R, car hire and accommodation Devise policy and procedures for all bookings anticipating consequences or problems Ensure all bookings were made well in advanced of the required time frames Cab Charge Vouchers maintenance and reconciliation of expenses Advertising of job vacancies schedule issue printed matter for public distribution Act as point of contact facilitating a pre-employment plan Employment referencing, validate accuracy of trade certificates Compile offer of employment and related documents Manage and file confidential personnel files and documents securely Demonstrated ability to maintain total confidentiality Daily banking Petty cash Corporate Credit Cards Fuel Cards Reimbursement of management and staff expenses Forecast, Budget and reconcile for weekly and monthly reporting Maintain and monitor vehicle servicing Insurances, Registrations and renewals Allocation of vehicles, site authorisations, key registers, fuel expenditures Mail inward and outward bound Freight consignments Permits and Licences Vehicles and keys, employee licences Safety equipment Visitor authorisations Monitor and maintain all insurances, renewals, certifications Ensured contractors and suppliers received the correct information and payment for prompt service and delivery.
- Ensured advancement to employee’s travel bookings were always made well in advance of the required time frame.
Administration Receptionist
Torres Strait Island Regional Council
Cairns , QLD
05.2021 - 11.2022
- Mitigated financial discrepancies by accurately managing bank account transactions, Star builder system journal entries, A/P and A/R.
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
- Executed on-time and under-budget project management on complex issues for senior leadership.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
- Mitigated financial discrepancies, accurately monitoring credit card purchases, invoicing and budgeting.
- Developed key programs focused on promoting business.
- Smoothly facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
- Handled all public relations, enhancing company's reputation through media exposure.
- Increased office organization by developing filing system and customer database protocols.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Executed strategies to foster better customer service and promote positive and engaging environment for all.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Automated office operations, managed client correspondence and tracked records.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Identified areas requiring immediate improvement and rolled out instructional program, boosting productivity.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Inputted customer data into system, safeguarding financial and personal information to avoid breaches.
- Contributed to programs to optimize productivity, streamline efficiency and boost profitability.
- Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Administrator Receptionist
Kowanyama Shire ouncil
Cairns, QLD
01.2019 - 11.2020
- Mitigated financial discrepancies, accurately monitoring Q Build work orders using State Government Portal
- Execution in Editing thru to binding of Council meeting agenda’s
- Draft and revision of Tender and Contract documents
- Assist in preparing final reports and correspondence
- Preparation of briefs, correspondence and option papers for Grants manager
- Generate prepare and process Contract and Purhasing invoices
- Complete internal/ external work orders
- Maintain fuel issue register
- Electronic and hard copy filing of documents
- Maintain and reconcile cab charge register
- Maintain and reconcile petty cash register
- Mediate with suppliers and contractors
- Arrange travel and accommodation bookings
- Maintain office equipment in good working order
- Maintain portable and attractive items registers
- Provide support and training to staff in the use of council video conferencing Maintain stationary stocks and re-ordering as required.
- Provided assistance to the CEO, Mayor and Councillors
- Arrange catering for meetings Monitor bookings for the Cairns office conference rooms
- Developed a process to ensure that meeting rooms were always correctly booked and prepared for use by internal and external trainers.
- Fostered a ’sharing of knowledge’ amongst the team to assist my colleagues in coming up to speed with changes to procedures and business processes.
Education
High School Diploma -
Miles State High School
MilesAustralian Institue Of Management
Brisbane, QLD2005
Skills
- Ability to communicate effectively
- Think creatively and problem solve
- Demonstrate personal drive and integrity
- Personal commitment to workplace health and safety guidelines
- Work productively on my own and with others, supporting multi-skilling
- Mature work ethic, with a high regard for Equality
Certification
- Senior First Aid Certificate
- Australian White Card - Construction Industry
- Australian Blue Card - Working with Children
- NDIS - National Screening
References
References available upon request.
Timeline
Administrator
Cloncurry Shire Council
06.2022 - 12.2023
Administration Receptionist
Torres Strait Island Regional Council
05.2021 - 11.2022
Administrator Receptionist
Kowanyama Shire ouncil
01.2019 - 11.2020
High School Diploma -
Miles State High School
Australian Institue Of Management
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