Jeandre Vogel
Perth,WA
Summary
Dedicated and detail-oriented administrative professional with a strong focus on member care and support, seeking to contribute to the organisation. Possessing exceptional communication, scheduling, and organisational skills, I am committed to delivering high-quality health and wellbeing services to all. With experience in managing administrative duties, maintaining confidentiality, and supporting service delivery activities, I am well-prepared to assist the others in enhancing operational efficiency. My background includes expertise in using Microsoft Office, health and safety knowledge, and a proven ability to handle multiple tasks effectively. As an Australian Citizen with the ability to obtain required security clearance, I am eager to bring my skills and dedication to this impactful role.
Results-oriented professional well-versed in project coordination and process improvement. Known for driving initiatives that streamline operations and enhance productivity. Proven ability to foster teamwork and adapt to evolving project needs with focus on achieving objectives.
Professional project specialist equipped to excel in coordinating and managing project activities. Brings strong focus on team collaboration and delivering results. Skilled in scheduling, budget management, and stakeholder communication. Reliable and adaptable, ready to meet changing project needs and ensure successful outcomes.
Overview
7
7
years of professional experience
Work History
Project Coordinator
Programmed Facility Management
01.2023 - Current
- Project Planning and Scheduling:
- Resource Coordination:
- Communication Management:
- Documentation and Reporting:
- Risk Management:
- Budget and Financial Management:
- Quality Assurance:
- Project Support:
- Provide administrative support
- Stakeholder Engagement:
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
Service Coordinator
St John Of God Murdoch
08.2022 - 08.2023
- Planned, prioritised, and coordinated reactive maintenance tasks using a computerised maintenance management system (CMMS)
- Managed resources, manpower, and external services to ensure timely task completion and workflow optimisation
- Monitored and updated work orders, maintained accurate records, and performed productivity analyses
- Escalated critical issues affecting operations and liaised with stakeholders to provide progress updates
- Coordinated asset repairs and tracked supplier quotes, invoices, and service reports for accuracy
- Managed procurement, including raising purchase orders, verifying job completions, and reconciling expenditure accounts
- Maintained document control, supported audits, and prepared reports on maintenance, repairs, and budgets
- Created work orders and facilitated preventative maintenance, minor works, and capital expenditure tasks across hospital departments
Finance Officer
City of Armadale
01.2021 - 01.2022
- Managed purchasing processes, including raising purchase orders, invoicing, receipting, and reconciling accounts
- Allocated income payments and managed outstanding debtors, including debt collection procedures
- Prepared monthly, quarterly, and annual financial reports, balance sheets, and end-of-month processing
- Reconciled accounts, bank statements, grants, contributions, trusts, bonds, and bank guarantees
- Assisted in budget preparation, financial audits, and the preparation of annual financial statements and acquittals
- Maintained accurate records of transactions and updated internal financial systems
- Reviewed and implemented financial policies and identified opportunities for procedural improvements
- Provided internal and external customer service, including handling account inquiries and liaising with auditors
- Ensured confidentiality and appropriate use of sensitive information in compliance with organisational policies
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Streamlined financial processes for increased efficiency and accuracy in reporting.
Acting Senior Customer Service Officer
City of Armadale
06.2020 - 08.2020
- Supervised a team of six, ensuring prompt and efficient resolution of customer queries via phone and in-person interactions
- Maintained a high standard of customer service, including handling complaints and improving procedures and documentation
- Managed staff rostering, leave requests, timesheet preparation, and payroll processing support
- Coordinated vendor onboarding, monitored contractor sign-ins/outs, and ensured up-to-date inductions
- Managed company insurance records and maintained accurate database updates
- Addressed incoming calls and in-person inquiries professionally and efficiently
- Directed team of 8 officers to enhance across-the-board customer support and better meet company service demands.
- Developed and maintained a comprehensive knowledge of product offerings, allowing for more effective issue resolution.
- Assisted in the development of company policies and procedures related to customer service best practices.
- Guided team members with clear directions, timelines and feedback.
- Evaluated employee performance regularly, providing constructive feedback aimed at fostering continuous improvement and development.
- Managed escalated calls from customers with complex issues, resolving problems efficiently while maintaining composure under pressure.
Customer Service Officer
City of Armadale
07.2018 - 06.2020
- Attending to in-person, telephonic and electronic inquiries
- Maintaining registers and statistical reports
- Reconciled daily receipts to daily banking and prepared for collection
- Maintaining a high standard of customer service, including resolution of customer complaints
- Ensuring compliance with Workplace Safety Requirements and cleanliness
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Streamlined communication between customers and internal departments for timely issue resolution.
Education
Certificate IV - Business
Australian College of Commerce & Management
Wollongong, NSW03-2012
Skills
- Communication Skills: Ability to build rapport with AFP members and clinicians, handle inquiries effectively, and produce high-quality correspondence
- Administrative and Organizational Skills: Experience in managing records, scheduling, maintaining inventory, and providing administrative support for health assessments and events
- Confidentiality: Strong understanding of how to handle and protect sensitive medical and personal information
- Customer Service: Excellent skills in both telephone and face-to-face interactions, with a focus on delivering high-quality member care
- Time Management: Ability to prioritize tasks, manage multiple responsibilities simultaneously, and meet deadlines efficiently
- Attention to Detail: High level of precision in handling records, data entry, and correspondence
- Technical Proficiency: Experience with Microsoft Office and other relevant software and records systems
- Health and Safety Knowledge: Understanding of health and safety practices and protocols, which is beneficial for supporting wellbeing services
- Flexibility and Adaptability: Capability to adapt to changing needs and undertake project and research work as required
- Collaboration: Ability to work closely with SHIELD Hub Leaders, clinicians, and other stakeholders to support health and wellbeing initiatives
- Policy Compliance: Familiarity understanding Government policies and procedures to ensure compliance in all operational aspects
- Problem-solving
- Project coordination
- Time management
- Detail-oriented
- Team coordination
- Project management
- Documentation management
IMPACT
I will make a substantial impact by providing meticulous support and effective service, ensuring timely and high-quality. My strong organizational skills will streamline hub operations, improve efficiency in managing inventory, and support health assessments and promotion events. By upholding strict confidentiality standards, I will build trust with employees, while my clear communication and collaborative approach will facilitate effective interactions between members, clinicians, and stakeholders. Adhering to organisational and policies, I will contribute to maintaining high compliance standards and support the advancement of health and wellbeing initiatives. My commitment to continuous learning and professional development will further ensure that I provide the best possible support and contribute to the ongoing success of the organisational success.
Timeline
Project Coordinator
Programmed Facility Management
01.2023 - Current
Service Coordinator
St John Of God Murdoch
08.2022 - 08.2023
Finance Officer
City of Armadale
01.2021 - 01.2022
Acting Senior Customer Service Officer
City of Armadale
06.2020 - 08.2020
Customer Service Officer
City of Armadale
07.2018 - 06.2020
Certificate IV - Business
Australian College of Commerce & Management
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