JEANETTE BROOK
Summary
Experienced administrative professional with a successful track record in Victoria State Government and the UK Civil Service. Proven expertise in navigating regulatory environments and excelling in administrative tasks. Seeking a challenging position to leverage organizational skills and attention to detail for the success of the organization.
Overview
16
16
years of professional experience
Work History
Customer Service Officer
Safe Transport Victoria
03.2019 - Current
- Prioritise and address complaints through skillful triaging, ensuring effective issue resolution.
- Efficient management of Complaints Apps Inbox, ensuring timely responses and appropriate actions.
- Written and telephone correspondence with complainants.
- Organised handling of the Complaints Correspondence Inbox, maintaining an efficient document tracking system.
- Handling multiple systems i.e. Resolve - Salesforce
- Reducing backlog when necessary
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Complaints Administration Officer
Taxi Service Commission
03.2010 - 01.2019
- Prioritize and address complaints through skillful triaging, ensuring effective issue resolution.
- Prepare and manage complaint investigation files, facilitating detailed analysis.
- Corroborate Record of Interviews
- Fleet management oversee vehicle logbooks, maintaining meticulous records and coordinating maintenance administration.
- Efficiently process defect notices, manage infringement notices, and administer improvement notices for regulatory compliance.
Call Center Advisor
Taxi Service Commission
04.2009 - 03.2010
- First point of contact for the commission answering queries and redirection of calls.
- Provide administrative support and data entry into case management systems.
Skills
- Data entry
- Complaints
- Phone enquiries
- Communication
- Team player
- Flexibility
- Customer support
- Complaint handling
- Customer focus
- Call centre experience
Timeline
Customer Service Officer
Safe Transport Victoria
03.2019 - Current
Complaints Administration Officer
Taxi Service Commission
03.2010 - 01.2019
Call Center Advisor
Taxi Service Commission
04.2009 - 03.2010
Similar Profiles
MANPREET DEOLMANPREET DEOL
Administration Support Officer at Safe Transport Victoria, MelbourneAdministration Support Officer at Safe Transport Victoria, Melbourne
Allen FrodshamAllen Frodsham
Assistant Manager of Operations at Safe Safe Transport / P.E.O. TransportationAssistant Manager of Operations at Safe Safe Transport / P.E.O. Transportation
Sean StephensSean Stephens
Animal Carer at Snake Safe VictoriaAnimal Carer at Snake Safe Victoria
Aishath Dhahaau AbdullaAishath Dhahaau Abdulla
Customer Service Assistant/Customer Service Officer at Bank of MaldivesCustomer Service Assistant/Customer Service Officer at Bank of Maldives
Abin JaisonAbin Jaison
Customer Service Officer at TSACustomer Service Officer at TSA