Jeanette F. Tupou
Ipswich,QLD
Summary
Conscientious, empathetic Social Worker/Case Manager, having broad involvement with program coordination, strategy advancement, framework assessment, and release arranging. Skilled communicator with extraordinary compassion, good time management, and dynamic capacities at teaching, uplifting, and supporting others. Fosters client qualities and encourages client independence and happiness, making the most effort to advance ideal physical and psychological wellness. Strong experience with AGED Care/Seniors and Intellectually Disabled individuals.
Overview
22
22
years of professional experience
Work History
Home Care Package Coordinator
Star Community Services
05.2023 - 11.2025
- Client Assessment & Planning: Conduct in-home assessments, develop personalized care plans with clients/families, set goals, and identify needs.
- Service Coordination: Arrange and manage services (e.g., cleaners, carers, therapists) with internal teams and external providers.
- Budget Management: Monitor and manage HCP budgets to align with care plans and client goals.
- Client Relationship Management: Build rapport, conduct regular check-ins, address concerns, and ensure client satisfaction.
- Documentation & Reporting: Maintain accurate client records, service schedules, and generate reports for management and compliance.
- Provider Liaison: Develop strong relationships with partner networks and agencies.
- Compliance: Ensure services meet legislative standards and quality guidelines.
- Support Transitions: Assist clients transitioning into packages or into residential care when necessary.
Case Manager II - Adult Unit
Regional Center of the East Bay (RCEB)
05.2008 - 04.2023
- Key Tasks - RCEB Case Managers manage a caseload of 75+ individuals with Developmental/Intellectual Disabilities and assess, coordinate and manage services and supports to encourage each client’s rights to live their most integrated and active lives in the community. As a client based program - each client’s choices and wishes is the driving factor in locating and coordinating support, information and service choices that are community-based, flexible, accessible and responsive to each client and each unique situation.
- (located in Northern California - covering 2 Counties: Alameda and Contra Costa Counties)
- Caseload of 75+ individuals at once
Resident Relations Director
Atria Valley View
04.2006 - 05.2008
- Key Tasks
- Performs resident evaluations as required by state regulations and/or Atria policy.
- Support atria guidelines and state regulations for admission and retention of residents.
- Assists residents and families with the move in process.
- Orients residents and families to the community.
- Assists residents and families with accessing services within Atria and the outside community.
- Discharges planning and assistance with the move out process.
- Participates in development and implementation of each resident’s individual service plan.
- Communicates with other members of the management team to ensure coordination of services to residents.
- Documents case management notes in residents’ files as necessary.
- Supports the sales and marketing team by participating in tours and internal and external events.
- Oversees and coordinates the Individualized Service Plan (ISP) and the ALR personal data and resident evaluation form (NY communities).
Case Manager/Intake Coordinator
A1 Care Home Health Agency
01.2004 - 03.2006
- Key Tasks Intake Coordination: Build trusting relationships with Hospital and Skilled Nursing Facility Social Workers and Out Patient Coordinators who provide referrals of Seniors who are in need of Home Care and/or Facility or Group Home placement. Case Management: Travels to Hospital/Nursing Facilities or Homes of Seniors to complete a care assessment. Meet with family members and/or trusted family liaisons to discuss care plan and staffing options. Continues to visits and provide case management regularly and maintains regular contact with client and family members.
- Specialized Home Care for Seniors Placement Services for Seniors in Assisted Living Facilities and/or Group Homes (located in San Jose, CA - but serviced the Great San Francisco Bay Area)
Education
Bachelor of Social Work (BSW) -
BYU Hawaii Campus
12.2003
Skills
- Proven facilitation, organisation and coordinating skills
- Strong background in working with adults with Intellectual Disabilities
- Strong community and stakeholder engagement
- Solid people engagement experience
- Strong attention-to-detail and administrative skills
- Excellent IT skills
- Excellent verbal, written and listening communication skills gained from a background in Linguistics / Literacy
- Understands spoken Samoan language
Timeline
Home Care Package Coordinator
Star Community Services
05.2023 - 11.2025
Case Manager II - Adult Unit
Regional Center of the East Bay (RCEB)
05.2008 - 04.2023
Resident Relations Director
Atria Valley View
04.2006 - 05.2008
Case Manager/Intake Coordinator
A1 Care Home Health Agency
01.2004 - 03.2006
Bachelor of Social Work (BSW) -
BYU Hawaii Campus
Additional Reference Info
- For HR coordination of Employment History at Atria Valley View - please contact Atria Senior Living: (502) 779-4700
- A1 CARE TEAM: Contact HR: +186699953300