Jeanette Karpiesiuk
St Albans,Vic
Summary
Motivated and passionate Food and Beverage Supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Excellent reputation for resolving problems, improving customer satisfaction while demonstrating company values.
Overview
9
9
years of professional experience
Work History
Food and Beverage Supervisor
Pan Pacific Melbourne
04.2022 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in customer-facing roles to promote strong team performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rostered staff for adequate coverage and fair distribution of workload.
Food and Beverage Team Leader
Pan Pacific Melbourne
02.2020 - 04.2022
- Managing online booking and telephone inquiries. Assisting guests and travel partners throughout entire stay.
- Leading team during service periods whilst following department standard of procedures.
- Resolved customer complaints involving food or beverage quality and service.
- Delivered prompt service to prioritize customer needs.
- Developed customer loyalty, promoted repeat business and improved sales.
- Oversees selection, ordering and inventory controls of consumable food goods and non-consumable items for service.
- Coordinates daily and nightly shift safety and sanitation procedures for back of house areas and entire restaurant.
- Trains staff on operating procedures and company services.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Barista
Pan Pacific Melbourne
11.2017 - 02.2020
- Created wide variety of hot and cold drinks whilst consistently providing positive and quality customer service.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Opening/ Closing Procedures.
- General Waitressing.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cleaned counters, machines, utensils and seating areas daily.
- Trained new employees in groups and in one-on-one scenarios.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Restaurant , Bar and Event Attendant
PARKROYAL Melbourne Airport
11.2015 - 11.2017
- Developed warm relationships with regular customers.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Arranged and prepared tables for customers to offer memorable experiences to guests.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Process Worker
Mills Rubber Innovations
01.2015 - 08.2015
- Labeling.
- Packing.
- Cleaning.
- Sorting.
- Machine Work
- Counting Stock
Education
Diploma - Specialist Make-up Services
Victoria University
Victoria University2010
Responsible Serving of Alcohol Certificate -
Hospitality Training Australia
Melbourne, VIC2010
Certificate III - Hospitality
BRIT Bendigo
Melbourne, VIC2010
Certificate III - Multimedia
Victoria University
Melbourne, VIC2009
Certificate II - Retail Operations
Inner Eastern Group Training Inc
Melbourne, VIC2009
Skills
- Calm and Professional Under Pressure
- Excellent Verbal and Written Communication
- Multitasking and Prioritization
- Delivering Memorable Customer Service
- Excellent computer skills
- Resolution of difficult situations
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Establishing and Maintaining Customer Relationships
- Natural Leader and trainer of department
- Map Reading Skills
- Decision-Making
- Computer Software
- Self-Motivated Professional
Timeline
Food and Beverage Supervisor
Pan Pacific Melbourne
04.2022 - Current
Food and Beverage Team Leader
Pan Pacific Melbourne
02.2020 - 04.2022
Barista
Pan Pacific Melbourne
11.2017 - 02.2020
Restaurant , Bar and Event Attendant
PARKROYAL Melbourne Airport
11.2015 - 11.2017
Process Worker
Mills Rubber Innovations
01.2015 - 08.2015
Diploma - Specialist Make-up Services
Victoria University
Responsible Serving of Alcohol Certificate -
Hospitality Training Australia
Certificate III - Hospitality
BRIT Bendigo
Certificate III - Multimedia
Victoria University
Certificate II - Retail Operations
Inner Eastern Group Training Inc
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