Jeanette Lea
WOORI YALLOCK,VIC
Summary
As an Educational Leader the role is to guide the Program Managers to maintain the highest level of Before and After School Care programs.
To work collaboratively with all stake-holders.
To achieve the same positive missions and strategies applied at each school by fostering positive relationships with School Leaders.
To ensure the programs are compliant with all government regulations at all times.
To train Staff in the 11 Chid safe Standards and how to uphold them.
To train and guide Program Managers to plan weekly programs using the Acecqa Cycle of Planning and ensuring the 5 outcomes for the children are met in accordance to the ELYF Framework.
To ensure the National Quality Standards are upheld.
To help staff with Behaviour Guidance in conjunction with policies and procedures.
Successfully maintain staffing and resources to achieve program objectives within budget.
To answer parent / carer concerns in a timely and professional manner.
To use stakeholder feedback in the continued improvement of services.
Overview
28
28
years of professional experience
Work History
Educational Leader
CommunityOSH
07.2020 - Current
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Developed partnerships with parents, businesses and organisations to build awareness, increase support and share resources.
- Organised and allocated resources required to meet needs of students and Staff.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Work well in team setting, providing support and guidance.
- Work effectively in fast-paced environments.
- Manage time efficiently in order to complete all tasks within deadlines.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning new skills and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organised and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Am confident in asking if unsure of procedure or concept.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Pay attention to detail while completing assignments.
- Work flexible hours across week to accommodate particular tasks.
- Developed and maintained courteous and effective working relationships.
- Identify issues, analysed information and provided solutions to problems.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Program Manager
OSHClub
08.2011 - 12.2016
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
Owner/Operator
Edward James Fine Foods
01.2012 - 12.2015
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed business plan, processes and procedures to provide superior service to customers.
- Developed and nurtured lasting customer relationships by projecting professional image and responding quickly to logistical and scheduling issues.
- Kept all building areas and equipment functional and well-organised to promote business performance.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated with safety and skill to avoid accidents and delays.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
- Maintained positive relationships with local community and government officials.
- Planned and executed strategies to increase customer loyalty and retention.
- Purchased food and cultivated strong vendor relationships.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitising equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Merchandiser
Crayola Australia
09.2005 - 08.2012
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Organised store merchandise racks and displays to promote and maintain visually appealing environments.
- Managed inventory levels and product rotation to maximise sales and minimise out-of-stock items.
- Utilised visual merchandising techniques to effectively showcase products in retail stores.
- Established strong vendor relationships to maintain and support business.
- Arranged consistent shelves, bins, and racks at all locations by following established planograms.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Identified opportunities to increase store sales and developed actionable strategies.
- Analysed sales data to identify trends and devised action plans to increase sales.
- Planned and implemented product launches and promotions for assigned stores.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Stocked designated items on shelves, end caps and displays.
- Stocked shelves to match planograms images and instructions.
- Kept work areas neat, clean and free from debris.
- Updated merchandise pricing to match new values and special promotional rates.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Maintained store assets with effective loss prevention strategies.
- Supervised and trained new staff in performing census.
- Developed plan-o-grams and layouts that maximised sales.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
Manager
Target
08.1995 - 08.2005
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organised, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organised backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximised sales and minimised shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
Diploma - School Age Education And Care
Practical Outcomes
Melbourne, VIC09.2016
Skills
- Behaviour Modification
- Stakeholder Satisfaction
- Accuracy and Efficiency
- Financial Management
- Improvement Plans
- Parent Communication
- Regulatory Compliance
- Instructional Leadership
- Education and Care Administration
- Positive Reinforcement Strategies
- Clear Understanding of Compliance
Timeline
Educational Leader
CommunityOSH
07.2020 - Current
Owner/Operator
Edward James Fine Foods
01.2012 - 12.2015
Program Manager
OSHClub
08.2011 - 12.2016
Merchandiser
Crayola Australia
09.2005 - 08.2012
Manager
Target
08.1995 - 08.2005
Diploma - School Age Education And Care
Practical Outcomes
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