Jeanette Rhodes
Warragul,VIC
Summary
Dedicated customer service professional with a proven track record of enhancing client satisfaction through exceptional service delivery. Adept at utilizing strong interpersonal skills to address concerns promptly and effectively, fostering positive relationships. Committed to driving organizational success by implementing solutions that elevate the customer experience.
Results-driven professional known for adaptability and a keen ability to learn swiftly. Demonstrates a strong work ethic and exceptional communication skills, contributing effectively to team dynamics and organizational objectives. Aiming to leverage these strengths in a collaborative environment.
Overview
8
8
years of professional experience
Work History
Retail Sales Representative
4wd supacentre
Dandenong, VIC
11.2023 - Current
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Recommended, selected and located merchandise based on customer desires.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Customer Service Supervisor
BCF
Warragul, VIC
10.2021 - 10.2023
- Delegated work to staff, setting priorities and goals.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Assisted with inventory counts in multiple locations.
Cleaner
consider it done
Drouin, VIC
10.2021 - 10.2023
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Followed safety processes for all manual and electric cleaning equipment.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Distributor
salmat
Drouin, VIC
06.2018 - 10.2018
- Managed inventory levels to ensure timely distribution of products.
- Delivered mail to residents and business within assigned area.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
Housekeeper/in House Support
pat hayes
Wakool, Nsw
06.2017 - 03.2018
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Assisted in laundry services including washing, drying, and folding linens.
- Changed bed linens and towels, tidied up rooms.
- Managed grocery procurement and meal preparation.
Seasonal Shearing Cook
rhodes brothers shearing
Wakool, Nsw
08.2016 - 03.2018
- Managed meal preparation and delivery for shearing crew.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
Education
Certificate III in Beauty Services
Community Collage Gippsland
Warragul, VIC10-2021
Certificate II in Hospitality
Murray Ace
Barham, NSW11-2011
Skills
- Approachable and Supportive Demeanor
- Excellent communication
- Strong Technical Computer Skills
- Organizational skills
- Proactive Problem-Solving
- Customer relations
- Cash Management
Affiliations
- 10 year of livestock/ agriculture experience
- shop front advertising and merchandising
- meal preparation and household maintenance
- childhood program development
- maintaining bookwork for P&C committee
Timeline
Retail Sales Representative
4wd supacentre
11.2023 - Current
Customer Service Supervisor
BCF
10.2021 - 10.2023
Cleaner
consider it done
10.2021 - 10.2023
Distributor
salmat
06.2018 - 10.2018
Housekeeper/in House Support
pat hayes
06.2017 - 03.2018
Seasonal Shearing Cook
rhodes brothers shearing
08.2016 - 03.2018
Certificate III in Beauty Services
Community Collage Gippsland
Certificate II in Hospitality
Murray Ace
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