Motivated and dedicated job seeker with a strong organizational knack, seeking an entry-level Independent Patients Rights Advisor position. Excited to contribute to team success and help achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Youth Coordinator - Indigenous Youth Team
ATSICHS [Aboriginal Torres Strait Islander Community Health Service]
01.2024 - Current
Enhanced youth engagement by designing and implementing creative programs and events.
Served as a liaison between the organization, schools, families, and other stakeholders involved in youth programming.
Monitored participant progress throughout the duration of various programs to ensure individual goals were met.
Collaborated closely with school counsellors to identify students who could benefit from additional support services provided by the youth coordinator role.
Kept program children safe and secure at all times with proactive monitoring strategies.
Designed culturally-sensitive activities to promote inclusiveness among diverse groups of participants.
Therapeutic Case worker
IFYS. [Integrated Family Youth service]
08.2019 - Current
Part time role as required
Followed instructions and procedures to complete assigned tasks.
Improved team morale and productivity through effective communication and active listening skills.
Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Contributed to team success by completing jobs quickly and accurately.
Developed strong cooperative relationships with coworkers and managers.
Trained new team members by relaying information on company procedures and safety requirements.
Generated reports detailing findings and recommendations.
Senior Officer
Murri Watch
10.2020 - 01.2024
Produced reports each month outlining Statistical Reports
Conceived and oversaw Medical Doctor Watch House Visitor Clearance .
Provided strong leadership to enhance team productivity and morale.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Gathered, organized and input information into digital database.
Evaluated staff performance and provided coaching to address inefficiencies.
Collected, arranged, and input information into database system.
Generated reports detailing findings and recommendations.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Transitional Recovery Service Mental Health Support Worker
Life without Barriers
10.2014 - 01.2015
Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
Improved patient outcomes with accurate documentation of mental health symptoms and progress.
Liaised between clinical staff and community organizations to coordinate care for patients transitioning from hospitalization back into the community setting.
Served as a reliable point of contact for families seeking updates on their loved one''s progress or needing additional resources.
Documented client progress in confidential files.
Implemented crisis intervention plans to support client safety.
Educated clients and families about mental health issues, treatments and resources.
Interim Coordinator, SEWB [Social Emotional Well Being Unit]
Aboriginal Torres Strait Island Health Service
03.2014 - 10.2014
Entered data, generated reports, and produced tracking documents.
Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Gathered and organized materials to support operations.
Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Mental Health Recovery Team Support Worker
Oz care, Mackay
08.2013 - 12.2013
Court Assistance/Support link worker
Mackay Domestic Violence Resource Service
07.2011 - 01.2013
Worked fast to complete tasks and meet daily deadlines.
Followed instructions and procedures to complete assigned tasks.
Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
Contributed to team success by completing jobs quickly and accurately.
Developed strong cooperative relationships with coworkers and managers.
Maintained productive, efficient approach to all tasks.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Gathered, organized and input information into digital database.
Generated reports detailing findings and recommendations.
Security Officer Crowd Controller
CFT Security Mackay QLD
09.2007 - 01.2010
Support Worker
Mackay Respite Service
06.2007 - 07.2009
Security Officer Crowd Controller
Voyagers Resort
11.2006 - 02.2007
Crowd Controller Security guard duties
Talice Security
08.2005 - 01.2007
Security Manager
Melanka Party Bar/Club
12.2002 - 08.2006
Support Worker- Part Time
CASA Alice Springs
12.2002 - 01.2006
Security Officer/Custodial Guard
Chubb Security Darwin
01.2000 - 12.2002
Manager
Queensland Health Authority
07.1993 - 08.1994
Accomplished multiple tasks within established timeframes.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Set aggressive targets for employees to drive company success and strengthen motivation.
Aboriginal Hospital Liaison Officer
Royal Children’s Hospital Melbourne
01.1987 - 07.1993
Communicated with family, pharmacies, hospice care, discharge planners, and other professionals to complete seamless transitions.
Evaluated patient needs upon admission to prioritize coordination efforts effectively while balancing workload management considerations among multiple cases simultaneously.
Streamlined the referral process, working closely with physicians to identify appropriate services and facilities for patient transfers.
Fostered a culture of collaboration and open communication among hospital staff, ensuring optimal coordination in addressing patients'' unique needs.
Enhanced patient care coordination by collaborating with interdisciplinary teams to develop and implement individualized care plans.
Promoted a positive hospital experience for patients, addressing concerns, and providing necessary resources during their stay.
Worked with hospitals and facilities to outline discharge plans.
Advocated on behalf of patients'' needs and preferences regarding treatment options, ensuring that all parties were informed of potential benefits and risks.
Contributed to improved clinical outcomes by facilitating effective communication between treating physicians, specialists, and other healthcare professionals involved in patient care.
Facilitated communication between patients and various departments and staff.
Engaged with patients to provide critical information.
Compiled and maintained patient medical records to keep information complete and up-to-date.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Support Worker
Winja Ulupna Women’s Alcohol Recovery Residential House
01.1986 - 01.1987
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Helped clients manage and reach individual goals, supporting independent progression and social skills.
Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Established trusting relationships with clients and their families through empathetic communication and active listening.
Kept clients engaged in social networks and communities for personal health and growth.
Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Assisted clients in managing medications, ensuring adherence to prescribed treatments.
Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
Provided crisis intervention when necessary, maintaining client safety and stability.
Advocated for client rights and needs within broader social services system, ensuring their voices were heard and acted upon.
Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
Provided emotional support to clients, improving their mental health and overall wellbeing.
Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
Developed strong rapport with clients, which facilitated more effective support and guidance.
Assisted clients with personal care tasks, preserving their dignity and promoting independence.
Assisted clients in developing and setting realistic goals to promote positive change.
Participated in interdisciplinary team meetings to coordinate care for clients.
Collaborated with other professionals to plan and coordinate care for clients.
Education
Diploma of National Indigenous Legal Advocacy - Indigenous Legal Studies
Tranby Aboriginal College
Sydney, NSW
12.2013
Bachelor of Applied Science - Indigenous Community Health
Curtin University
Perth, WA
1996
Certificate of Aboriginal Welfare -
Preston TAFE College
Melbourne, VIC
11.1986
Traineeship in Certificate Three, Conservation and Land Management -
Mackay Regional Council
Mackay Qld
12.2019
TCI - Trauma based therapy training - Childhood Trauma
IFYS
Mackay Qld
2019
Skills
Strong Interpersonal skills
Negotiation skills
Conflict resolution skills
Youth engagement
Cultural Awareness
Teamwork and Collaboration
Community Engagement
Time management abilities
Certification
Possession of a current unrestricted 'C' Class Open Drivers Licence (valid in Queensland)
Blue Card' or ability to obtain a 'Working with Children' check
Current First Aid and CPR Certificate
Workemail
jenny@atsichs.org.au
Personal Information
Hobbies: Volunteer work in the Mackay Indigenous community, particularly ASSI Community Events, Mackay Justice, Cooking, Gardening, Camping, Socializing, Reading, Researching Family Histories, Pets, Architecture
Nationality: Torres Strait Islander/Australian South Sea Islander
References
Tania, Area Manager Integrated Family Youth Service [IFYS], 0421504205
Maria Cerda Andrews, Case Manager Integrated Family Youth Service [IFYS], 041555302
Timeline
Youth Coordinator - Indigenous Youth Team
ATSICHS [Aboriginal Torres Strait Islander Community Health Service]
01.2024 - Current
Senior Officer
Murri Watch
10.2020 - 01.2024
Therapeutic Case worker
IFYS. [Integrated Family Youth service]
08.2019 - Current
Transitional Recovery Service Mental Health Support Worker
Life without Barriers
10.2014 - 01.2015
Interim Coordinator, SEWB [Social Emotional Well Being Unit]
Aboriginal Torres Strait Island Health Service
03.2014 - 10.2014
Mental Health Recovery Team Support Worker
Oz care, Mackay
08.2013 - 12.2013
Court Assistance/Support link worker
Mackay Domestic Violence Resource Service
07.2011 - 01.2013
Security Officer Crowd Controller
CFT Security Mackay QLD
09.2007 - 01.2010
Support Worker
Mackay Respite Service
06.2007 - 07.2009
Security Officer Crowd Controller
Voyagers Resort
11.2006 - 02.2007
Crowd Controller Security guard duties
Talice Security
08.2005 - 01.2007
Security Manager
Melanka Party Bar/Club
12.2002 - 08.2006
Support Worker- Part Time
CASA Alice Springs
12.2002 - 01.2006
Security Officer/Custodial Guard
Chubb Security Darwin
01.2000 - 12.2002
Manager
Queensland Health Authority
07.1993 - 08.1994
Aboriginal Hospital Liaison Officer
Royal Children’s Hospital Melbourne
01.1987 - 07.1993
Support Worker
Winja Ulupna Women’s Alcohol Recovery Residential House
01.1986 - 01.1987
Diploma of National Indigenous Legal Advocacy - Indigenous Legal Studies
Tranby Aboriginal College
Bachelor of Applied Science - Indigenous Community Health
Curtin University
Certificate of Aboriginal Welfare -
Preston TAFE College
Traineeship in Certificate Three, Conservation and Land Management -
Mackay Regional Council
TCI - Trauma based therapy training - Childhood Trauma
IFYS
Possession of a current unrestricted 'C' Class Open Drivers Licence (valid in Queensland)
Blue Card' or ability to obtain a 'Working with Children' check
Current First Aid and CPR Certificate
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