Summary
Overview
Work History
Education
Skills
Certification
Workemail
Personal Information
References
Timeline
Generic

Jeanette Timor

Bucasia,Queensland

Summary

Motivated and dedicated job seeker with a strong organizational knack, seeking an entry-level Independent Patients Rights Advisor position. Excited to contribute to team success and help achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Youth Coordinator - Indigenous Youth Team

ATSICHS [Aboriginal Torres Strait Islander Community Health Service]
01.2024 - Current
  • Enhanced youth engagement by designing and implementing creative programs and events.
  • Served as a liaison between the organization, schools, families, and other stakeholders involved in youth programming.
  • Monitored participant progress throughout the duration of various programs to ensure individual goals were met.
  • Collaborated closely with school counsellors to identify students who could benefit from additional support services provided by the youth coordinator role.
  • Kept program children safe and secure at all times with proactive monitoring strategies.
  • Designed culturally-sensitive activities to promote inclusiveness among diverse groups of participants.

Therapeutic Case worker

IFYS. [Integrated Family Youth service]
08.2019 - Current

Part time role as required

  • Followed instructions and procedures to complete assigned tasks.
  • Improved team morale and productivity through effective communication and active listening skills.
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Generated reports detailing findings and recommendations.

Senior Officer

Murri Watch
10.2020 - 01.2024
  • Produced reports each month outlining Statistical Reports
  • Conceived and oversaw Medical Doctor Watch House Visitor Clearance .
  • Provided strong leadership to enhance team productivity and morale.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Gathered, organized and input information into digital database.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Transitional Recovery Service Mental Health Support Worker

Life without Barriers
10.2014 - 01.2015
  • Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
  • Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
  • Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
  • Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
  • Improved patient outcomes with accurate documentation of mental health symptoms and progress.
  • Liaised between clinical staff and community organizations to coordinate care for patients transitioning from hospitalization back into the community setting.
  • Served as a reliable point of contact for families seeking updates on their loved one''s progress or needing additional resources.
  • Documented client progress in confidential files.
  • Implemented crisis intervention plans to support client safety.
  • Educated clients and families about mental health issues, treatments and resources.

Interim Coordinator, SEWB [Social Emotional Well Being Unit]

Aboriginal Torres Strait Island Health Service
03.2014 - 10.2014
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Mental Health Recovery Team Support Worker

Oz care, Mackay
08.2013 - 12.2013

Court Assistance/Support link worker

Mackay Domestic Violence Resource Service
07.2011 - 01.2013
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.

Security Officer Crowd Controller

CFT Security Mackay QLD
09.2007 - 01.2010

Support Worker

Mackay Respite Service
06.2007 - 07.2009

Security Officer Crowd Controller

Voyagers Resort
11.2006 - 02.2007

Crowd Controller Security guard duties

Talice Security
08.2005 - 01.2007

Security Manager

Melanka Party Bar/Club
12.2002 - 08.2006

Support Worker- Part Time

CASA Alice Springs
12.2002 - 01.2006

Security Officer/Custodial Guard

Chubb Security Darwin
01.2000 - 12.2002

Manager

Queensland Health Authority
07.1993 - 08.1994
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Aboriginal Hospital Liaison Officer

Royal Children’s Hospital Melbourne
01.1987 - 07.1993
  • Communicated with family, pharmacies, hospice care, discharge planners, and other professionals to complete seamless transitions.
  • Evaluated patient needs upon admission to prioritize coordination efforts effectively while balancing workload management considerations among multiple cases simultaneously.
  • Streamlined the referral process, working closely with physicians to identify appropriate services and facilities for patient transfers.
  • Fostered a culture of collaboration and open communication among hospital staff, ensuring optimal coordination in addressing patients'' unique needs.
  • Enhanced patient care coordination by collaborating with interdisciplinary teams to develop and implement individualized care plans.
  • Promoted a positive hospital experience for patients, addressing concerns, and providing necessary resources during their stay.
  • Worked with hospitals and facilities to outline discharge plans.
  • Advocated on behalf of patients'' needs and preferences regarding treatment options, ensuring that all parties were informed of potential benefits and risks.
  • Contributed to improved clinical outcomes by facilitating effective communication between treating physicians, specialists, and other healthcare professionals involved in patient care.
  • Facilitated communication between patients and various departments and staff.
  • Engaged with patients to provide critical information.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Support Worker

Winja Ulupna Women’s Alcohol Recovery Residential House
01.1986 - 01.1987
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Assisted clients in managing medications, ensuring adherence to prescribed treatments.
  • Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
  • Provided crisis intervention when necessary, maintaining client safety and stability.
  • Advocated for client rights and needs within broader social services system, ensuring their voices were heard and acted upon.
  • Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
  • Provided emotional support to clients, improving their mental health and overall wellbeing.
  • Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
  • Developed strong rapport with clients, which facilitated more effective support and guidance.
  • Assisted clients with personal care tasks, preserving their dignity and promoting independence.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Collaborated with other professionals to plan and coordinate care for clients.

Education

Diploma of National Indigenous Legal Advocacy - Indigenous Legal Studies

Tranby Aboriginal College
Sydney, NSW
12.2013

Bachelor of Applied Science - Indigenous Community Health

Curtin University
Perth, WA
1996

Certificate of Aboriginal Welfare -

Preston TAFE College
Melbourne, VIC
11.1986

Traineeship in Certificate Three, Conservation and Land Management -

Mackay Regional Council
Mackay Qld
12.2019

TCI - Trauma based therapy training - Childhood Trauma

IFYS
Mackay Qld
2019

Skills

  • Strong Interpersonal skills
  • Negotiation skills
  • Conflict resolution skills
  • Youth engagement
  • Cultural Awareness
  • Teamwork and Collaboration
  • Community Engagement
  • Time management abilities

Certification

  • Possession of a current unrestricted 'C' Class Open Drivers Licence (valid in Queensland)
  • Blue Card' or ability to obtain a 'Working with Children' check
  • Current First Aid and CPR Certificate

Workemail

jenny@atsichs.org.au

Personal Information

  • Hobbies: Volunteer work in the Mackay Indigenous community, particularly ASSI Community Events, Mackay Justice, Cooking, Gardening, Camping, Socializing, Reading, Researching Family Histories, Pets, Architecture
  • Nationality: Torres Strait Islander/Australian South Sea Islander

References

  • Tania, Area Manager Integrated Family Youth Service [IFYS], 0421504205
  • Maria Cerda Andrews, Case Manager Integrated Family Youth Service [IFYS], 041555302

Timeline

Youth Coordinator - Indigenous Youth Team

ATSICHS [Aboriginal Torres Strait Islander Community Health Service]
01.2024 - Current

Senior Officer

Murri Watch
10.2020 - 01.2024

Therapeutic Case worker

IFYS. [Integrated Family Youth service]
08.2019 - Current

Transitional Recovery Service Mental Health Support Worker

Life without Barriers
10.2014 - 01.2015

Interim Coordinator, SEWB [Social Emotional Well Being Unit]

Aboriginal Torres Strait Island Health Service
03.2014 - 10.2014

Mental Health Recovery Team Support Worker

Oz care, Mackay
08.2013 - 12.2013

Court Assistance/Support link worker

Mackay Domestic Violence Resource Service
07.2011 - 01.2013

Security Officer Crowd Controller

CFT Security Mackay QLD
09.2007 - 01.2010

Support Worker

Mackay Respite Service
06.2007 - 07.2009

Security Officer Crowd Controller

Voyagers Resort
11.2006 - 02.2007

Crowd Controller Security guard duties

Talice Security
08.2005 - 01.2007

Security Manager

Melanka Party Bar/Club
12.2002 - 08.2006

Support Worker- Part Time

CASA Alice Springs
12.2002 - 01.2006

Security Officer/Custodial Guard

Chubb Security Darwin
01.2000 - 12.2002

Manager

Queensland Health Authority
07.1993 - 08.1994

Aboriginal Hospital Liaison Officer

Royal Children’s Hospital Melbourne
01.1987 - 07.1993

Support Worker

Winja Ulupna Women’s Alcohol Recovery Residential House
01.1986 - 01.1987

Diploma of National Indigenous Legal Advocacy - Indigenous Legal Studies

Tranby Aboriginal College

Bachelor of Applied Science - Indigenous Community Health

Curtin University

Certificate of Aboriginal Welfare -

Preston TAFE College

Traineeship in Certificate Three, Conservation and Land Management -

Mackay Regional Council

TCI - Trauma based therapy training - Childhood Trauma

IFYS
  • Possession of a current unrestricted 'C' Class Open Drivers Licence (valid in Queensland)
  • Blue Card' or ability to obtain a 'Working with Children' check
  • Current First Aid and CPR Certificate
Jeanette Timor