Jeanie Toopi
Perth,WA
Summary
Dynamic Online Personal Shopper at Woolworths with a strong work ethic and exceptional customer service skills. Expert in online order processing and product picking, consistently achieving high satisfaction ratings. Proven ability to prioritize orders and verify accuracy, ensuring timely delivery and maintaining quality standards. Committed to enhancing the shopping experience through effective communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Online Personal Shopper
Woolworths
Perth
03.2017 - Current
- Used POS system to process sales, returns, online orders, and gift cards.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Stored completed orders in designated areas based on temperature requirements.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Sales Assistant
Woolworths
Perth, WA
02.2016 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
Bachelor In Applied Science - Animal Health
Unitec Institute Of Technology
Auckland, New Zealand02.2014
NCEA L3 -
Massey High School
Auckland, New Zealand01.2013
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Attention to detail
- Prioritizing orders
- Online order processing
- Decision-making
- Verifying order accuracy
- Planning and organization
- Deadline driven
- Teamwork and collaboration
- Problem-solving
- Strong work ethic
- Multitasking and organization
- Excellent communication
Timeline
Online Personal Shopper
Woolworths
03.2017 - Current
Sales Assistant
Woolworths
02.2016 - Current
Bachelor In Applied Science - Animal Health
Unitec Institute Of Technology
NCEA L3 -
Massey High School