Jeanne V. Alpe
Darwin,Australia
Summary
Results-driven professional with over 2 years of experience in administrative roles, 3 years as a sales representative, and more than 5 years in customer service. Demonstrates a strong ability to address diverse customer needs through efficient issue resolution and innovative problem-solving. Engages effectively with clients from various backgrounds, providing tailored support and effective solutions. Committed to fostering growth in a long-term career while contributing to the overall success of the organization through dedication and reliability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Administration / All-rounder / Stock Control
Normist P/L - Darwin Bolt Supplies
01.2025 - Current
- Handled inbound calls by addressing inquiries and managing orders.
- Using Ariba/Coupa software
- Streamlined logistics operations through effective use of online portals and manual documentation.
- Managed stock reordering processes efficiently.
- Oversaw procurement of in-house amenities.
- Coordinated customer order fulfillment and delivery
- Utilized Capital software to manage quotes, orders, and invoicing.
- Facilitated partnerships with local couriers to optimize delivery operations.
- Distributed responsibilities among team members to boost productivity.
- Guided new hires in mastering company protocols.
- Directed team towards building strong customer relationships.
- Provided assistance to ensure seamless team operations during peak times.
- Assisted in maintaining inventory of tools and supplies for effective workflow management.
- Collaborated with team members to troubleshoot issues and enhance service delivery.
- Mentored staff in best practices, fostering a culture of continuous learning and development.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed duties of 2IC and Counter Supervisor in their absence.
- Provided reliable support for staff inquiries at both primary and affiliated stores.
- Resolved instore technical challenges requiring direct intervention.
Equipment Sales / All around / Sales Administration
Arafura Catering Equipment
10.2022 - 01.2025
- Handled customer inquiries by engaging in direct contact, telephonic discussions, and email exchanges.
- Generating, presenting and following up Quotes.
- Handled order processing, confirmations, and invoice generation.
- Streamlined packing workflows to optimize order delivery timelines.
- Created and booked collections for consignments using online portal and physical connote books
- Handled financial transactions through cash and EFTPOS methods.
- Maintained integrity of high-security information.
- Experienced in handling Attaché system.
- Optimized processes using Microsoft tools, including Word, Outlook, and Access.
- Managing Incoming deliveries: receiving stocks and allocating to orders/stocks
- Processed Service Job invoices through Attaché and PowerLink platforms.
- Coordinated with Service Department for ongoing projects.
- Coordinating with the Retail Department admin for ongoing customer order completion and delivery.
- Support Retail Department by handling walk-in customer inquiries, quotes, and orders.
- Facilitated communication between suppliers and customers for inventory issues.
- Organizing incoming deliveries with Northline/other couriers.
- Creating Stockroom and Warehouse Labels for individual items for both Stock and Consignment Stock.
- Performed data entry tasks for consignment stocks and stock reports with Microsoft Access.
- Facilitated communication with Sales Team for quotes and enquiries.
- Utilized Canva for crafting signage and price tags.
- Liaising with customers after work hours for any enquiries or problems that arise
- Facilitate effective communication within the team, resolve issues promptly, and promote collaboration.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team member and departments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Supported sales initiatives by engaging potential clients in their native language, resulting in increased lead conversion rates.
- Managed product inventory efficiently, minimizing stock discrepancies and ensuring availability for sales teams.
- Participated in ongoing training sessions for continuous professional development and improved sales skills.
- Maintained a well-organized and visually appealing merchandise display, increasing foot traffic and sales.
- Coordinated with other departments to ensure timely completion of new product placement in the showroom and scheduling jobs.
- Maintained a comprehensive knowledge of competitors'' offerings, allowing for swift adaptation of sales tactics as needed.
- Assisted customers in locating desired products, increasing overall sales and customer satisfaction.
- Exceeded sales goals consistently through effective upselling techniques and genuine enthusiasm for cafe offerings.
All around / Kitchen Hand
Palms City Resort
06.2022 - 10.2022
- Executed daily preparation and service of continental breakfast.
- Completed menu planning for venue-hosted events and conferences.
- Maintained stocked food pans in bain-marie throughout service.
- Ensured accurate tracking of inventory levels across storage areas.
- Prepping food trays for the next service and labelling with name and date when prepped.
- Maintained hygiene by cleaning grill plates gathered from resort accommodations.
- Ensure gas and all electronics are switched off at shift's end.
- Managing kitchen staff with daily tasks
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
- Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
- Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
- Enhanced customer satisfaction by quickly resolving issues related to food quality or preparation times.
- Ensured kitchen cleanliness and hygiene standards were maintained, significantly reducing cross-contamination risks.
- Assisted with inventory audits, identifying discrepancies and preventing potential stock issues.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained composure and work quality while under stress.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Stocked and rotated food items according to expiration dates.
- Maintained high personal grooming standards and uniform presentation.
- Trained new staff on food preparation and safety procedures.
Housekeeper
Palms City Resort
05.2022 - 09.2022
- Wearing PPE (face mask and gloves) regularly before and after cleaning a room.
- Informing Maintenance and adressing for any damaged furniture or safety hazard concerns before handing the room off to the reception/manager for check-in.
- Dealing with reasonable complaints/requests with professionalism, patience and understanding.
- Adhere strictly to the rules on health and safety when a guest checks in with a positive COVID-19 test.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
Kitchen Hand
Happy Garden
04.2022 - 07.2022
- Prepping the food and ingredients like chicken satay, noodles, wontons, and cutting vegetables ready to use for the week.
- I am also in charge of handwashing food kitchenwares throughout the shift through to the end of kitchen service.
- I oversee cooking of noodle soups and fried food item orders and mise en place for stir-fried dishes on the menu for the chefs.
- General cleaning of the kitchen includes but is not limited to sweeping the floors, wiping the kitchen bench/walls, and sanitizing the sink and surrounding areas.
Admin, Clan Leader, Team Handler and Player
Perficient Esports
09.2021 - 03.2022
- Daily Schedule of Signing up Teams for Daily Scrimmage/Games
- Daily Scheduled Crew trainings
- Answering Facebook Page or Clan member/s inquiries
- Planning, Scheduling, and Advertising of the Event we held called “Battle Of The Rising Clan” from January 17 2022 to January 24, 2022
- Recruiting New players, Admins and Crews to join the clan
- Screening and interviewing applicants sent through Google Forms, Emails, and Facebook page.
- Scheduling Applicant tryout scrimmage/game with a designated Crew.
- Posting Advertisements, Announcements and Clan Achievements on the Clan’s Facebook page
Admin and Online Advertising
Sante Barley Australia
03.2021 - 03.2022
- Handled incoming digital and telephonic inquiries with efficiency.
- Managed the process of receiving, packing, and dispatching orders.
- Processed shipments using Australia Post services.
- Oversaw delivery reception and performed inventory checks.
- Scheduled and shared product videos on multiple social media channels each day.
- Developed advertising content to showcase weekly promotions.
- Developed client connections and delivered product insights.
- Executed photo sessions for forthcoming marketing content.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Stayed current on industry trends and consumer preferences to curate a relevant and appealing product selection.
- Optimized product listings with keyword-rich titles and descriptions, improving search visibility and driving more traffic to the online store.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Created clear, precise and properly detailed product and service information on company website.
- Managed customer service inquiries and complaints for customer satisfaction.
Cook and Seller
Self-employed
01.2014 - 01.2020
- Receiving online/phone orders and taking payments
- Stock-taking and re-ordering ingredients are required for all orders
- Managed scheduling when to cook for efficient release of orders for pick up and/or delivery.
- Mise-en place
- Organising each ingredient for cooking
- And packing orders equally.
- Following the Food Health and Safety protocols throughout the process.
- Sanitising before, during and after
Assistant Videographer and Photographer
Psealms Production
10.2018 - 10.2018
- Assisting with the Layout and Final edits before sending to customers.
- Safeguarded equipment functionality through proper transportation methods during location changes or travel assignments.
- Assisted with location scouting and set design to create visually appealing environments for filming.
- Supported lead videographer in capturing compelling footage for various projects, including weddings, commercials, and documentaries.
- Improved project turnaround times by actively participating in the post-production process, including editing and color correction.
- Operated video cameras in various environments, adjusting settings appropriately for outdoor and studio.
- Worked closely and communicated regularly with clients to understand and capture vision on video.
- Used Adobe Lightroom to edit footage into correct order and add effects.
- Assisted with setting up and breaking down equipment before and after shoots.
- Calculated proper lighting, shutter angles, camera distances and shot factors.
Education
Senior High School -
Casuarina Senior College
Moil, Darwin, NT01.2019
Middle School - undefined
Sanderson Middle School
Karama, Darwin, NT01.2016
Primary School - undefined
Anula Primary School
Anula, Darwin, NT01.2013
Primary School - undefined
University of Nueva Caceres
Naga City, Camarines Sur01.2011
Skills
- Result Focused
- Multitasking and Time Management
- Teamwork and Team Management
- Administrative and Support
- Data Entry
- Microsoft Applications - Word, PowerPoint, Access, Publisher, Excel and Outlook
- Attaché Software
- PowerLink Software
- Capital Software
- Adobe Applications - Acrobat, Photoshop, Premiere Pro, Lightroom
- Northline Team Global Express Seaswift Centurion Airway Logistic portals
- SAP Ariba and Coupa
- Flexible and adaptable
- Organization and multitasking
- Sales optimization
- Multilingual marketing
- Marketing and sales
- Friendly, positive attitude
- Customer service
- Problem-solving and resourceful
Certification
- Covid-19 Vaccination Certificate
- RSA Certificate, 2021
- Full Driving License, 2020
- Casuarina Senior College: Certificate of Completion Stage 2 in Food and Hospitality, 2019
- Casuarina Senior College: Certificate of Completion Stage 2 in English as an Additional Language, 2019
- Casuarina Senior College: Certificate of Completion Stage 1 in Food and Hospitality, 2018
- Casuarina Senior College: Certificate of Completion Stage 1 in English as an Additional Language, 2018
- Sanderson Middle School: Certificate of Excellence in Design and Technologies Food, 2016
- Sanderson Middle School: Certificate of Recognition for Completing Middle School Studies, 2016
- Australian Citizenship Certificate, 2014-03-21
Timeline
Sales Administration / All-rounder / Stock Control
Normist P/L - Darwin Bolt Supplies
01.2025 - Current
Equipment Sales / All around / Sales Administration
Arafura Catering Equipment
10.2022 - 01.2025
All around / Kitchen Hand
Palms City Resort
06.2022 - 10.2022
Housekeeper
Palms City Resort
05.2022 - 09.2022
Kitchen Hand
Happy Garden
04.2022 - 07.2022
Admin, Clan Leader, Team Handler and Player
Perficient Esports
09.2021 - 03.2022
Admin and Online Advertising
Sante Barley Australia
03.2021 - 03.2022
Assistant Videographer and Photographer
Psealms Production
10.2018 - 10.2018
Cook and Seller
Self-employed
01.2014 - 01.2020
Middle School - undefined
Sanderson Middle School
Primary School - undefined
Anula Primary School
Primary School - undefined
University of Nueva Caceres
Senior High School -
Casuarina Senior College