Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeanne V. Alpe

Darwin,Australia

Summary

Results-driven professional with over 2 years of experience in administrative roles, 3 years as a sales representative, and more than 5 years in customer service. Demonstrates a strong ability to address diverse customer needs through efficient issue resolution and innovative problem-solving. Engages effectively with clients from various backgrounds, providing tailored support and effective solutions. Committed to fostering growth in a long-term career while contributing to the overall success of the organization through dedication and reliability.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Administration / All-rounder / Stock Control

Normist P/L - Darwin Bolt Supplies
01.2025 - Current
  • Handled inbound calls by addressing inquiries and managing orders.
  • Using Ariba/Coupa software
  • Streamlined logistics operations through effective use of online portals and manual documentation.
  • Managed stock reordering processes efficiently.
  • Oversaw procurement of in-house amenities.
  • Coordinated customer order fulfillment and delivery
  • Utilized Capital software to manage quotes, orders, and invoicing.
  • Facilitated partnerships with local couriers to optimize delivery operations.
  • Distributed responsibilities among team members to boost productivity.
  • Guided new hires in mastering company protocols.
  • Directed team towards building strong customer relationships.
  • Provided assistance to ensure seamless team operations during peak times.
  • Assisted in maintaining inventory of tools and supplies for effective workflow management.
  • Collaborated with team members to troubleshoot issues and enhance service delivery.
  • Mentored staff in best practices, fostering a culture of continuous learning and development.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed duties of 2IC and Counter Supervisor in their absence.
  • Provided reliable support for staff inquiries at both primary and affiliated stores.
  • Resolved instore technical challenges requiring direct intervention.

Equipment Sales / All around / Sales Administration

Arafura Catering Equipment
10.2022 - 01.2025
  • Handled customer inquiries by engaging in direct contact, telephonic discussions, and email exchanges.
  • Generating, presenting and following up Quotes.
  • Handled order processing, confirmations, and invoice generation.
  • Streamlined packing workflows to optimize order delivery timelines.
  • Created and booked collections for consignments using online portal and physical connote books
  • Handled financial transactions through cash and EFTPOS methods.
  • Maintained integrity of high-security information.
  • Experienced in handling Attaché system.
  • Optimized processes using Microsoft tools, including Word, Outlook, and Access.
  • Managing Incoming deliveries: receiving stocks and allocating to orders/stocks
  • Processed Service Job invoices through Attaché and PowerLink platforms.
  • Coordinated with Service Department for ongoing projects.
  • Coordinating with the Retail Department admin for ongoing customer order completion and delivery.
  • Support Retail Department by handling walk-in customer inquiries, quotes, and orders.
  • Facilitated communication between suppliers and customers for inventory issues.
  • Organizing incoming deliveries with Northline/other couriers.
  • Creating Stockroom and Warehouse Labels for individual items for both Stock and Consignment Stock.
  • Performed data entry tasks for consignment stocks and stock reports with Microsoft Access.
  • Facilitated communication with Sales Team for quotes and enquiries.
  • Utilized Canva for crafting signage and price tags.
  • Liaising with customers after work hours for any enquiries or problems that arise
  • Facilitate effective communication within the team, resolve issues promptly, and promote collaboration.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team member and departments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Supported sales initiatives by engaging potential clients in their native language, resulting in increased lead conversion rates.
  • Managed product inventory efficiently, minimizing stock discrepancies and ensuring availability for sales teams.
  • Participated in ongoing training sessions for continuous professional development and improved sales skills.
  • Maintained a well-organized and visually appealing merchandise display, increasing foot traffic and sales.
  • Coordinated with other departments to ensure timely completion of new product placement in the showroom and scheduling jobs.
  • Maintained a comprehensive knowledge of competitors'' offerings, allowing for swift adaptation of sales tactics as needed.
  • Assisted customers in locating desired products, increasing overall sales and customer satisfaction.
  • Exceeded sales goals consistently through effective upselling techniques and genuine enthusiasm for cafe offerings.

All around / Kitchen Hand

Palms City Resort
06.2022 - 10.2022
  • Executed daily preparation and service of continental breakfast.
  • Completed menu planning for venue-hosted events and conferences.
  • Maintained stocked food pans in bain-marie throughout service.
  • Ensured accurate tracking of inventory levels across storage areas.
  • Prepping food trays for the next service and labelling with name and date when prepped.
  • Maintained hygiene by cleaning grill plates gathered from resort accommodations.
  • Ensure gas and all electronics are switched off at shift's end.
  • Managing kitchen staff with daily tasks
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
  • Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
  • Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
  • Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
  • Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
  • Enhanced customer satisfaction by quickly resolving issues related to food quality or preparation times.
  • Ensured kitchen cleanliness and hygiene standards were maintained, significantly reducing cross-contamination risks.
  • Assisted with inventory audits, identifying discrepancies and preventing potential stock issues.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Maintained composure and work quality while under stress.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Stocked and rotated food items according to expiration dates.
  • Maintained high personal grooming standards and uniform presentation.
  • Trained new staff on food preparation and safety procedures.

Housekeeper

Palms City Resort
05.2022 - 09.2022
  • Wearing PPE (face mask and gloves) regularly before and after cleaning a room.
  • Informing Maintenance and adressing for any damaged furniture or safety hazard concerns before handing the room off to the reception/manager for check-in.
  • Dealing with reasonable complaints/requests with professionalism, patience and understanding.
  • Adhere strictly to the rules on health and safety when a guest checks in with a positive COVID-19 test.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Handled requests for extra linens, toiletries and other supplies.

Kitchen Hand

Happy Garden
04.2022 - 07.2022
  • Prepping the food and ingredients like chicken satay, noodles, wontons, and cutting vegetables ready to use for the week.
  • I am also in charge of handwashing food kitchenwares throughout the shift through to the end of kitchen service.
  • I oversee cooking of noodle soups and fried food item orders and mise en place for stir-fried dishes on the menu for the chefs.
  • General cleaning of the kitchen includes but is not limited to sweeping the floors, wiping the kitchen bench/walls, and sanitizing the sink and surrounding areas.

Admin, Clan Leader, Team Handler and Player

Perficient Esports
09.2021 - 03.2022
  • Daily Schedule of Signing up Teams for Daily Scrimmage/Games
  • Daily Scheduled Crew trainings
  • Answering Facebook Page or Clan member/s inquiries
  • Planning, Scheduling, and Advertising of the Event we held called “Battle Of The Rising Clan” from January 17 2022 to January 24, 2022
  • Recruiting New players, Admins and Crews to join the clan
  • Screening and interviewing applicants sent through Google Forms, Emails, and Facebook page.
  • Scheduling Applicant tryout scrimmage/game with a designated Crew.
  • Posting Advertisements, Announcements and Clan Achievements on the Clan’s Facebook page

Admin and Online Advertising

Sante Barley Australia
03.2021 - 03.2022
  • Handled incoming digital and telephonic inquiries with efficiency.
  • Managed the process of receiving, packing, and dispatching orders.
  • Processed shipments using Australia Post services.
  • Oversaw delivery reception and performed inventory checks.
  • Scheduled and shared product videos on multiple social media channels each day.
  • Developed advertising content to showcase weekly promotions.
  • Developed client connections and delivered product insights.
  • Executed photo sessions for forthcoming marketing content.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
  • Stayed current on industry trends and consumer preferences to curate a relevant and appealing product selection.
  • Optimized product listings with keyword-rich titles and descriptions, improving search visibility and driving more traffic to the online store.
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Created clear, precise and properly detailed product and service information on company website.
  • Managed customer service inquiries and complaints for customer satisfaction.

Cook and Seller

Self-employed
01.2014 - 01.2020
  • Receiving online/phone orders and taking payments
  • Stock-taking and re-ordering ingredients are required for all orders
  • Managed scheduling when to cook for efficient release of orders for pick up and/or delivery.
  • Mise-en place
  • Organising each ingredient for cooking
  • And packing orders equally.
  • Following the Food Health and Safety protocols throughout the process.
  • Sanitising before, during and after

Assistant Videographer and Photographer

Psealms Production
10.2018 - 10.2018
  • Assisting with the Layout and Final edits before sending to customers.
  • Safeguarded equipment functionality through proper transportation methods during location changes or travel assignments.
  • Assisted with location scouting and set design to create visually appealing environments for filming.
  • Supported lead videographer in capturing compelling footage for various projects, including weddings, commercials, and documentaries.
  • Improved project turnaround times by actively participating in the post-production process, including editing and color correction.
  • Operated video cameras in various environments, adjusting settings appropriately for outdoor and studio.
  • Worked closely and communicated regularly with clients to understand and capture vision on video.
  • Used Adobe Lightroom to edit footage into correct order and add effects.
  • Assisted with setting up and breaking down equipment before and after shoots.
  • Calculated proper lighting, shutter angles, camera distances and shot factors.

Education

Senior High School -

Casuarina Senior College
Moil, Darwin, NT
01.2019

Middle School - undefined

Sanderson Middle School
Karama, Darwin, NT
01.2016

Primary School - undefined

Anula Primary School
Anula, Darwin, NT
01.2013

Primary School - undefined

University of Nueva Caceres
Naga City, Camarines Sur
01.2011

Skills

  • Result Focused
  • Multitasking and Time Management
  • Teamwork and Team Management
  • Administrative and Support
  • Data Entry
  • Microsoft Applications - Word, PowerPoint, Access, Publisher, Excel and Outlook
  • Attaché Software
  • PowerLink Software
  • Capital Software
  • Adobe Applications - Acrobat, Photoshop, Premiere Pro, Lightroom
  • Northline Team Global Express Seaswift Centurion Airway Logistic portals
  • SAP Ariba and Coupa
  • Flexible and adaptable
  • Organization and multitasking
  • Sales optimization
  • Multilingual marketing
  • Marketing and sales
  • Friendly, positive attitude
  • Customer service
  • Problem-solving and resourceful

Certification

  • Covid-19 Vaccination Certificate
  • RSA Certificate, 2021
  • Full Driving License, 2020
  • Casuarina Senior College: Certificate of Completion Stage 2 in Food and Hospitality, 2019
  • Casuarina Senior College: Certificate of Completion Stage 2 in English as an Additional Language, 2019
  • Casuarina Senior College: Certificate of Completion Stage 1 in Food and Hospitality, 2018
  • Casuarina Senior College: Certificate of Completion Stage 1 in English as an Additional Language, 2018
  • Sanderson Middle School: Certificate of Excellence in Design and Technologies Food, 2016
  • Sanderson Middle School: Certificate of Recognition for Completing Middle School Studies, 2016
  • Australian Citizenship Certificate, 2014-03-21

Timeline

Sales Administration / All-rounder / Stock Control

Normist P/L - Darwin Bolt Supplies
01.2025 - Current

Equipment Sales / All around / Sales Administration

Arafura Catering Equipment
10.2022 - 01.2025

All around / Kitchen Hand

Palms City Resort
06.2022 - 10.2022

Housekeeper

Palms City Resort
05.2022 - 09.2022

Kitchen Hand

Happy Garden
04.2022 - 07.2022

Admin, Clan Leader, Team Handler and Player

Perficient Esports
09.2021 - 03.2022

Admin and Online Advertising

Sante Barley Australia
03.2021 - 03.2022

Assistant Videographer and Photographer

Psealms Production
10.2018 - 10.2018

Cook and Seller

Self-employed
01.2014 - 01.2020

Middle School - undefined

Sanderson Middle School

Primary School - undefined

Anula Primary School

Primary School - undefined

University of Nueva Caceres

Senior High School -

Casuarina Senior College

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Jeanne V. Alpe