Jeanne Gasser
Sydney,Australia
Summary
Motivated, organised and dynamic, I have experience in housekeeping and customer service, gained in a variety of settings. Currently in Australia on a Working Holiday Visa, I am available start 1st march for a housekeeping position in demanding environments such as hotels, resorts and other tourist facilities. I am attentive to detail and adaptable to the specific needs of the sector.
Overview
6
6
years of professional experience
Work History
Hotel Housekeeper
Hôtel de Guise
Nancy, France
07.2024 - 08.2024
- Responded to requests from guests regarding housekeeping needs.
- Followed safety procedures when handling hazardous materials.
- Emptied trash receptacles throughout the property.
- Provided information about hotel services upon request from guests.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Ensured that all health standards were met during cleaning operations.
- Reported any maintenance issues or damage to supervisors immediately.
- Sanitized all areas of the hotel lobby and public restrooms.
- Changed bed linens and towels, tidied up rooms.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Organized closets with hangers for guests' clothing items.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used cleaning chemicals following proper guidelines.
Hotel Housekeeper
Snob Hotel
Paris, France
07.2023 - 08.2023
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Swept and damp-mopped private stairways and hallways.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Sorted and counted linens and organized in storage areas.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Reported damage or theft of hotel property to management.
- Inspected furniture for damage or stains in between guest stays.
- Communicated with customers about requests for additional supplies or cleaning services.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Swept, scrubbed and polished floors with mops and brooms.
- Cleaned lobby, lounge and other public areas to maintain health standards and organized, tidy space.
- Utilized eco-friendly cleaning agents and methods to support hotel's sustainability efforts.
Hotel Front Desk Receptionist
Best Western Crystal
Nancy, France
06.2021 - 08.2021
- Responded to emergency situations in a timely manner.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Organized group check-ins according to prearranged plans.
- Assisted guests with directions and transportation arrangements when needed.
- Upgraded rooms for VIP customers as requested.
- Answered inquiries from potential customers regarding room availability, rates and policies.
- Compiled daily reports of occupancy levels for management review.
- Coordinated with housekeeping staff to ensure cleanliness of guest rooms.
- Processed incoming mail, faxes and email messages for the hotel staff.
- Informed housekeeping staff of any special requests made by guests.
Waitress
Popi
Paris, France
10.2023 - 05.2024
- Replenished beverages when necessary.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Processed payments accurately using cash registers or POS systems.
- Developed positive relationships with regular customers through friendly conversation.
- Prepared checks accurately and processed payments promptly.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Served alcoholic beverages responsibly in accordance with state laws.
- Bussed tables as needed during peak hours.
- Assisted other wait staff members in times of heavy customer traffic.
- Organized take-out orders efficiently according to customer requests.
Communication Project Manager
Covivio
Paris, France
09.2023 - 07.2024
- Designed and produced press kits, boosted brand visibility by skillfully managing multimedia projects.
- Contributed to internal and external communication strategy development while aligning with corporate goals.
- Created monthly editorial calendar for social media management.
- Analyzed campaign performance, optimizing social media strategies to improve brand visibility.
- Assisted in the organization of internal conferences and events, including handling invitations and coordinating with speakers.
- Developed and maintained project plans to ensure timely delivery of communications projects.
- Collaborated with creative teams on the design, development, and implementation of communication materials.
- Provided guidance on best practices for content creation, marketing tactics, and audience targeting strategies.
- Researched current trends in the industry to inform future communications efforts.
- Organized team meetings to discuss progress updates and brainstorm ideas for upcoming initiatives.
- Maintained accurate records detailing all aspects of past and ongoing projects.
- Managed multiple projects and tasks simultaneously while managing client expectations.
- Utilized analytics tools to measure the effectiveness of communication strategies and adjust tactics accordingly.
Marketing and Communication Manager
Agence Majorelle
Nancy, France
09.2022 - 09.2023
- Rafted a dynamic social media strategy, significantly increasing audience engagement through tailored content.
- Managed weekly editorial calendar to enhance efficiency.
- Tracked and optimized key metrics, including engagement rate and views. Produced monthly performance reports to inform decision-making. Adjusted campaigns for maximum impact based on results.
- Designed diverse visual communication assets, including brochures and infographics for targeted marketing campaigns.
- Conducted research on current market trends and customer preferences.
- Created content for various media platforms including websites, blogs, social media posts and newsletters.
- Developed and implemented effective marketing campaigns to increase brand awareness.
- Analyzed data from marketing campaigns to evaluate performance and optimize results.
- Optimized website content to improve search engine rankings.
- Met deadlines consistently with high-quality work in line with demanding expectations and objectives.
- Interviewed and hired talented individuals to add value to marketing team.
Picker Packer
Décor Jardin
Nancy, France
07.2022 - 08.2022
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Stocked shelves with incoming merchandise as needed.
- Operated warehouse machinery such as forklifts to move materials within the facility.
- Organized stock on shelves in an orderly fashion for efficient retrieval.
- Inspected and verified shipments for accuracy and quality assurance.
- Labeled packages accurately with destination addresses for shipping purposes.
- Assembled boxes or other containers for packing goods prior to shipment.
- Assisted in unloading delivery trucks when necessary using pallet jacks or hand carts.
- Provided assistance in other areas of the warehouse when needed including receiving and stocking duties.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Used handheld scanners to key in data for packages.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Limited damage to products and orders by using care when choosing items.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
Receptionist Assistant
BNP Paribas
Nancy, France
02.2020 - 03.2020
- Greeted customers and visitors in a professional manner.
- Answered incoming calls and routed to appropriate personnel.
- Scheduled appointments for clients and ensured accuracy of information.
- Assisted with mail sorting and distribution.
- Provided administrative support to the receptionist.
- Managed office supplies inventory and reordered when necessary.
- Prepared documents such as invoices, reports, memos, letters, financial statements.
- Organized filing system for easy retrieval of documents.
- Handled confidential information with discretion and professionalism.
- Responded to customer inquiries via phone or email promptly and courteously.
- Assisted with special projects as requested by management team.
- Created sales orders in the system following standard procedures.
- Provided assistance to other departments when needed.
- Inputted client contact information into database accurately.
- Operated multi-line telephone system to handle high volume of daily calls to office.
- Used Microsoft Office suite programs daily for professional business correspondence, spreadsheet tracking and presentation preparation.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments.
- Sorted incoming mail and directed to correct personnel each day.
Production Operator
Elis
Nancy, France
01.2020 - 03.2020
- Followed detailed instructions for operating complex manufacturing equipment in a safe manner.
- Identified and resolved operational issues with the assistance of maintenance personnel.
- Collaborated with team members to increase efficiency and productivity on the production line.
- Participated in continuous improvement initiatives to reduce waste and improve product quality.
- Assisted in training new employees on proper machine operation techniques and safety protocols.
- Communicated effectively with supervisors regarding work progress, challenges, and any potential safety concerns.
- Ensured that all products met established quality standards before packaging them for shipment.
- Maintained cleanliness of work area by disposing of waste materials properly according to company policies.
- Classified defects from finished orders for record tracking and statistics.
- Hand-assembled needed parts with bolts and screws.
Fruit Picker
Décor Jardin
Nancy, France
07.2018 - 08.2018
- Harvested ripe fruits from trees and bushes.
- Inspected fruit for defects, such as bruises or rot.
- Sorted and graded produce according to size, shape, color, ripeness, and quality standards.
- Culled damaged or over-ripe fruits from the harvest.
- Loaded harvested fruit into crates or baskets for transport.
- Recorded quantity of picked fruit in daily log book.
- Disposed of unmarketable produce in a safe manner.
- Maintained cleanliness of work area on a regular basis.
- Cleaned tools used during harvesting process after each shift.
- Followed safety regulations when operating machinery and equipment.
- Provided assistance to other pickers when necessary.
- Communicated effectively with supervisors regarding any issues or concerns.
- Reported any problems encountered during picking process to supervisor immediately.
- Identified, picked and sorted fruits according to size, type and ripeness.
- Placed picked fruit in baskets, lining with protective wrapping.
- Used hand tools, ladders and other equipment to complete assigned tasks efficiently.
- Provided care to plants surrounding fruit picking areas.
- Harvested fruits and vegetables by hand.
Education
Double Degree PGE & Master of Science Marketing & Business Development -
ICN Business School
Nancy09-2024
Bachelor’s in Management, Specializing in Communication -
ICN Business School
Nancy09-2022
DUT in Information-Communication, specializing in Organizational Communication -
IUT Nancy-Charlemagne
Nancy09-2021
Skills
- Efficient cleaning techniques
- Bathroom cleaning
- Linen replacement
- Cleaning techniques
- Ergonomics and safety training
- Detail-oriented
- Folding clean laundry
- Mopping and buffing floors
Timeline
Hotel Housekeeper
Hôtel de Guise
07.2024 - 08.2024
Waitress
Popi
10.2023 - 05.2024
Communication Project Manager
Covivio
09.2023 - 07.2024
Hotel Housekeeper
Snob Hotel
07.2023 - 08.2023
Marketing and Communication Manager
Agence Majorelle
09.2022 - 09.2023
Picker Packer
Décor Jardin
07.2022 - 08.2022
Hotel Front Desk Receptionist
Best Western Crystal
06.2021 - 08.2021
Receptionist Assistant
BNP Paribas
02.2020 - 03.2020
Production Operator
Elis
01.2020 - 03.2020
Fruit Picker
Décor Jardin
07.2018 - 08.2018
Double Degree PGE & Master of Science Marketing & Business Development -
ICN Business School
Bachelor’s in Management, Specializing in Communication -
ICN Business School
DUT in Information-Communication, specializing in Organizational Communication -
IUT Nancy-Charlemagne
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