Jeannelle Rawiri
Hoppers Crossing
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor (Temp Role )
All Green Nursery & Garden Supplies
01.2023 - 05.2023
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Customer Service Manager
Metroll
04.2019 - 04.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Internal Sales Consultant
Metroll
01.2016 - 03.2019
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
Retail Sales Assistant
Sunshine Roofmart
02.2013 - 01.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with prompt and polite support in-person and via telephone.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Opened and closed store independently and prepared nightly bank drop for manager.
Education
High School Diploma -
Hoppers Crossing Secondary College
Hoppers Crossing, VIC11.2011
Skills
- Call Monitoring
- Job Assignments
- Political Knowledge
- Investigation Support
- Creative Solutions
- Employee Scheduling
- Verbal and Written Communication
- Customer Escalations
- Performance Management
- Evaluate Performance
- Sales Proficiency
- Leadership and Change Management
Timeline
Customer Service Supervisor (Temp Role )
All Green Nursery & Garden Supplies
01.2023 - 05.2023
Customer Service Manager
Metroll
04.2019 - 04.2021
Internal Sales Consultant
Metroll
01.2016 - 03.2019
Retail Sales Assistant
Sunshine Roofmart
02.2013 - 01.2016
High School Diploma -
Hoppers Crossing Secondary College
Similar Profiles
James FlaggJames Flagg
Thermoforming Department Supervisor at Nursery Supplies INC.Thermoforming Department Supervisor at Nursery Supplies INC.
Aubrey ClantonAubrey Clanton
Cashier at Green Valley Nursery & LandscapeCashier at Green Valley Nursery & Landscape
Daniel CarlsonDaniel Carlson
Merchandise/Manager at Green Acres Nursery & SupplyMerchandise/Manager at Green Acres Nursery & Supply