Jeanne Sharisse Cornejo
Aintree,VIC
Summary
Results-driven IT professional with a Master’s in Networking and eight years of experience in network operations, software engineering, troubleshooting, project management, ITIL-aligned desk support, enhancing IT service delivery via collaboration.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Intern
Sparkview Technology
Glen Waverly, Victoria
11.2025 - 02.2026
- Conducted product research identifying high-potential items for online sales using digital tools and market analysis to drive sales strategy.
- Evaluated product research software for effectiveness, usability, and real-world business value.
- Prepared structured reports summarizing research findings and software performance, providing actionable business recommendations to enhance decision-making.
- Explored open-source AI tools and frameworks, assessing potential for automation and cost efficiency to inform technology adoption.
- Researched agentic AI concepts, focusing on autonomous decision-making systems and their business applications.
- Studied features of Google Cloud Vertex AI, including model development workflows and automation capabilities.
Import Purchase Specialist
LEISURE
, Qatar
01.2020 - 02.2023
- Optimized procurement processes, enhancing supplier selection and negotiation strategies to improve overall efficiency.
- Managed procurement by handling requisitions, sourcing suppliers, and negotiating contracts to achieve cost-effective purchasing.
- Coordinated logistics to ensure timely shipments while maintaining accurate financial records for accountability.
Purchasing Assistant
LEISURE
, Qatar
07.2019 - 12.2019
- Collaborated with finance and suppliers to optimize costs and streamline invoice processing, improving overall procurement efficiency.
- Managed purchase orders and tracked shipments to ensure timely deliveries, contributing to supply chain efficiency.
- Maintained accurate inventory records to enhance database integrity and streamline material tracking.
IT Officer
Future Qatar for Business Development
, Qatar
05.2018 - 06.2019
- Managed IT support for Angry Birds Theme Park, ensuring efficient problem resolution and system uptime.
- Provided comprehensive technical assistance, resolving complex hardware and software issues for internal customers across diverse platforms.
- Provided technical support for hardware, software, and networking, reducing response times.
- Streamlined IT support processes, minimizing downtime for Angry Birds Qatar groups.
- Collaborated with operations to document procedures, enhancing team communication and efficiency.
- Fostered interdepartmental cooperation, ensuring clear communication of IT procedures and documentation.
Network Operations Center Engineer
Radius Telecoms, Inc
, Philippines
09.2017 - 02.2018
- Monitored network health and scheduled maintenance using WhatsUp Gold, reducing unplanned downtime by 35%.
- Conducted troubleshooting and root cause analysis with WhatsUp Gold to identify and address network issues.
- Automated maintenance schedules, optimizing infrastructure performance.
- Collaborated with teams using Microsoft CRM to resolve issues more quickly and enhance service quality.
- Documented configurations in Microsoft CRM to streamline operational processes.
Core Network Engineer Level 2
TTEC
, Philippines
09.2016 - 06.2017
- Optimized complex telecom networks (MPLS, ISDN) using Tellabs 8000 infrastructure, ensuring 99.9% uptime for Globe Telecom clients.
- Troubleshot WAN, LAN, and VOIP issues through Tellabs 8000 network management systems, improving network reliability by 30% and reducing downtime.
- Served as primary technical liaison, utilizing WebSOEM for real-time network monitoring for UNIX for remote system diagnostics across teams.
- Leveraged cross-team collaboration on network issues, reducing resolution time while enhancing client satisfaction.
- Managed client inquiries via calls and emails while referencing WebSOEM data, achieving 98% response accuracy and timeliness.
- Coordinated with support teams using Query Tool for ticket tracking and resolution, improving client satisfaction.
Associate Software Engineer
Accenture
, Philippines
01.2015 - 07.2016
- Managed service requests via HEAT ticketing system and Citrix Access Request System, ensuring timely resolutions and system security through VPN and Active Directory protocols.
- Monitored production health using NCC monitoring tools, escalating critical issues through Lotus Notes for swift resolution across teams.
- Coordinated incident resolution with cross-functional teams via Lotus Notes, achieving 95% SLA adherence for critical systems including SIS and ZIPOS environments.
- Administered user accounts through myAccess (IAM) and Active Directory, enhancing security across eZPortal, Citrix VDI, and regional applications like Hong Kong WI-FI.
- Implemented ID administration protocols using Active Directory and myAccess, ensuring accurate account provisioning across regional applications while upholding VPN security standards.
Education
Education Professional Year Program - Information Technology
Education Centre of Australia
Melbourne, VIC10-2025
Master of Networking - Cybersecurity
Melbourne Institute of Technology
Melbourne, Australia10.2024
Bachelor of Science - Electronics Engineering
University of Santo Tomas
Philippines04.2014
Skills
- Technical support
- Network administration
- Network monitoring
- Attention to detail
- Collaboration and teamwork
- Client relationship
- Leadership development
References
- Zarah Almario, LEISURE, zarah.almario@leisure.qa, +974 55368157
- Niel Lester Granadoz, TTEC, nlgranadoz@gmail.com
Certification
ITIL® 4 Foundation – AXELOS (2026)
Timeline
Intern
Sparkview Technology
11.2025 - 02.2026
Import Purchase Specialist
LEISURE
01.2020 - 02.2023
Purchasing Assistant
LEISURE
07.2019 - 12.2019
IT Officer
Future Qatar for Business Development
05.2018 - 06.2019
Network Operations Center Engineer
Radius Telecoms, Inc
09.2017 - 02.2018
Core Network Engineer Level 2
TTEC
09.2016 - 06.2017
Associate Software Engineer
Accenture
01.2015 - 07.2016
Education Professional Year Program - Information Technology
Education Centre of Australia
Master of Networking - Cybersecurity
Melbourne Institute of Technology
Bachelor of Science - Electronics Engineering
University of Santo Tomas